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    Marlton, NJ

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    Verizon Fios Store

    3.0 (2 reviews)
    Open 9:30 am - 9:30 pm

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    6 years ago

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    8 years ago

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    Xfinity Store by Comcast - Inside store

    Xfinity Store by Comcast

    (35 reviews)

    Excellent and thorough Experiences. The first time we met…read morewith Frank, the second time we met with Jayla and both times our questions were answered. The appointments were made. The information was given concretely and we had figures on how our bill with our current carrier would change and how Xfinity would save us money and offer us features and benefits that we could not get with our current carriers plan. The amount of value that these two Appointments gave us is priceless. The experience was a positive one and very professional, and it's nice to be able to walk out with your questions answered and a price change in your hand and to know exactly how much money you are going to save. At the end of the Day, we Need to save money and not compromise the service and quality.

    A very nice clean store with many product and service offerings. I checked in with the greeter who…read moretook my information and the reason I was there which was to return my old router and terminate my service with Xfinity. We waited around 15 minutes until an agent was able to accept the unit and provide me with a return receipt. I don't know what my final bill would look like or if there was a return fee. That wasn't explained. What I know is that I'm responsible for internet services at 4 different locations. One is run by Sparklight, the other Cox Communications, Comcast/Cablevision and finally Xfinity. As a comparison, Xfinity has the lowest internet speed with the highest cost per month. In fact, cost is 30% higher than the highest other provider and over 100% higher than the company I switched to. Fortunately the agent never tried to question or upsell me during my visit.

    Comcast Business Account Executive

    Comcast Business Account Executive

    (2 reviews)

    We thought changing our business over to Comcast would be great, at least that is what our sales…read moreguy promised us. We couldn't have been more wrong. What a SHITSHOW from the moment we signed a contract. Our sales guy left right after we signed a contract and had no one as a liaison. We were left with dealing with service tech's trying to figure out the set-up, spending hours on the phone with them on a nearly daily basis. Once they finally arrived two technicians spent 1 hour at my location, but instead of installing the phones throughout the warehouse (as our signed agreement stated), they left them arranged in a circle on my lunchroom table. When I pointed out the oversight, they mentioned they needed to leave for another job and wouldn't be returning. We had to rely on our IT specialist to complete the installation. This meant that our office staff had to answer phones from the lunchroom for several days while we waited for the IT guy to come out. Additionally, they were supposed to transfer the fax line, but it took over a year for someone to finally address this issue, only to inform me that I needed to sign a new contract due to the delay. The entire experience has been a frustrating ordeal, and I am eagerly anticipating the end of my contract, as I have no intention of doing business with Comcast EVER again. This all started in August of 2021.

    I despise Comcast!!! I am tired of losing 45 minutes to an hour of TV service EVERYDAY while the…read moresystem is updating. I HATE IT!!

    Marlton Computer Services - Add a caption

    Marlton Computer Services

    (33 reviews)

    $$

    I am a customer for life! They are knowledgeable and very quick to repair any problems…read more I have been going to them for very many years and have always been happy with them. Our entire family go to them for our needs related to our computers. Steve Horovitz

    I have used Marlton Computer Services several times in the past, but after my most recent…read moreexperience and the way the owner handled my complaint, I cannot recommend this company. I contacted the owner and clearly explained BEFORE the service call that I had an older Apple Mac desktop and that, following changes to Microsoft 365, I could no longer use Word, Excel, PowerPoint, or Outlook. Knowing that I had a Mac and knowing the nature of the problem, the owner scheduled a technician to come to my office at $110 per hour, plus a $49 service-call fee and travel expenses. The technician spent more than two hours attempting to fix the problem before admitting that he was not sufficiently familiar with Mac computers to resolve it. My computer then had to be taken back to their service center so that someone else could work on it. What I find particularly unacceptable is that the owner subsequently acknowledged to me that he should have sent a technician who specialized in Macs. That is exactly the issue. I disclosed from the beginning that this was a Mac. The company--not the customer--decided which technician to send. I do not believe a customer should be expected to pay for a technician who admittedly did not have the expertise required for the computer he was sent to service. An experienced Mac technician should also have been able to determine relatively quickly whether my older Mac and operating system were compatible with the current version of Microsoft 365. Instead, I incurred hours of charges without the original problem being resolved. Before writing this review, I contacted the owner directly and gave him an opportunity to resolve the matter. I asked that the service charges be refunded, less the cost of the wireless mouse I purchased and kept. He refused. What makes this especially disappointing is that I was a repeat customer. I would have continued using Marlton Computer Services in the future had the owner simply taken responsibility for sending a technician who was not qualified to handle the Mac issue. A good business relationship isn't defined by whether a mistake is ever made; it's defined by how the business responds when the mistake is brought to its attention. Businesses make mistakes. Good businesses acknowledge them, make things right, and preserve the customer's trust. In this situation, the owner acknowledged that a Mac-qualified technician should have been sent, yet still expected me to pay for the time spent by the technician who lacked that expertise. In my opinion, that is poor customer service and a very shortsighted way to treat a repeat customer. The company has now lost a customer who had used them several times in the past--not because a mistake was made, but because of the way the owner chose to handle that mistake. Based on my experience, I will not use Marlton Computer Services again and cannot recommend them to others.

    Verizon Fios Store - televisionserviceproviders - Updated August 2026

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