We were trying to get a code for transferring a phone. Jackie managed the process from start to…read morefinish. She did a great job!

Very bad experience! Sales person was very rude to older lady and wasn't even trying to help her…read moreresolve her problem. Veru unprofessional! I was there to upgrade my device, but instead I just left.

Quite a good and stable service. Too bad that T-Mobile…read moreruined it all. It has taken me 8 hours, so far and I still can't get into my account.

The team member Tim sucks not good customer service and he can't even do his job right I went there…read moretoday to pay my bill and see if I was eligible for an upgrade but he just didn't do his job good at all

2 stars , sounds high I am an incurable cancer patient…read moretrying to upgrade a phone on a Saturday 02/22/2025 at 12:55 PM. The person at this store refused to give me his name. Did get attitude though. DO NOT GO TO HERE. Im going to Lakeport Ca They have excellent service Not my fault a grown up in Ukiah has lousy career cholices

This store has a very rude manager and female employee (working 3 pm Aug 26 2022) thy also data…read moremine when they scan your ID and sell your information and then lie to you about it claiming it's not policy but "mandatory by law". I would not go here. Ever. I also urge others to file a complaint if they have had this experience. Laws need to be made to protect consumers.. "We use your information to deliver your service and customize your experience. But we also share information in ways that may be considered a "sale" of personal information under the California Consumer Privacy Act and the Nevada Privacy Law."- ATT I would like to add, I travel frequently all over the US and when I make a purchase anywhere else if they ask to scan my ID (everywhere else is polite enough to ask first) I request they do not scan my ID but verify my account with passcode or other means such as passport, credit cards, employee ID they are all agreeable and accommodating.Some do not realize there is more intent of scanning ID than verifying identity. I also have been a regular in my hometown store for 15+ years. These duplicitous donkeys should be avoided.

I'd give this business zero stars if I could. They don't care about their customers at all. I was a…read morecustomer for over 7 years until one of the employees, Marcus Muller, combined our phone bills without my permission, (ahem.. fraud) in order to use my upgrade. No evidence as he's one of the top salesman and knows the system. He still has a job at US cellular. I had to switch to a different provider as he put everything under his name. So slimy! The manager didn't care. He is still employed at US cellular. So! I highly recommend boost mobile as an alternative! It's 1/2 the money and no shady salesman. Steer clear of businesses, especially local ones, that don't care about you when it actually matters.

This is a great place to do business if you want to be protected from the virus, it can't get you…read morehere cause everyone wears a mask and they chase people away if they don't obey the government mandate and they keep the door shut so infected people can't breath in through a door and put the virus inside the store. I felt so safe there that I didn't really want to go back outside. plus those guys are so nice, I'm pretty sure that they were smiling the whole time they were helping me, sweet boys. Please support them or make a donation to them for protecting us, they can only see one person at a time and I think they need the business to survive this global pandemic

They seem to be out of business. Their phone is inoperable. They have billed and taken money for…read morethe month but their Internet service no longer functions.

Do not trust, or bills we're supposed to only cost 120, instead it costed 160. I would not trust…read morethis place and does not reccomend this place to anybody in Willits or Ukiah or anywhere else people might trust this place at.

very poor service here, my account was set up incorrectly which led to problems. Very hard to…read moreretrieve my phone number from their system, based on how team members here handled separating accounts.

I've had cell phones since they've come out and HATED going into stores. Yes they used to have reps…read morethat came to you. We stopped in at 9 this morning and were greeted with great service and prompt attention. I think prior to today the shortest I've ever been in a store was three hours and today except for transferring data it was less than one. It was an amazing experience, this Ukiah location remembers what customer service means. Go and ask for Angel, he was awesome.

Overall, I had a fantastic experience. I brought in my Asus Zenbook because a few of the keys were…read morenonfunctional. I was quoted $150 (plus tax and merchant fees) to diagnose the issue. That price felt reasonable, so I asked what exactly it included. The policy was explained to me along the lines of: "We can usually cover the cost of parts within this price, but occasionally there are outliers where additional costs may be necessary depending on the repair." Honestly, I found that even more reasonable. We live in a world where tech manufacturers care less and less about repairability and seem to believe you're better off just buying a new device instead of fixing the one you have. Asus itself charges a minimum diagnostic fee of $99, and that doesn't even include shipping. At that point, I can only imagine what the communication and turnaround time would look like. After a few days of diagnostics, it was explained to me that I would need a new keyboard. Most of the keys simply needed a little work to get functioning again, but unfortunately my "C" key was completely done for, which was obviously out of their control. A replacement keyboard was ordered from a relatively local supplier, but it arrived defective, so we had to pivot to another option from China. What really impressed me was that they returned my laptop to me while we waited for the new keyboard to arrive. That wasn't even something I had considered as a possibility. Even though the repair wasn't complete yet, I greatly appreciated being able to use my laptop in the meantime. That is absolutely not something you'd get from the manufacturer. The estimated arrival time for the replacement keyboard was about a month, but it actually showed up in only about two and a half weeks. I was psyched. I dropped my laptop off in the morning right when they opened, and it was ready for pickup by the end of the same day. Best of all, I was told there would be no additional charges beyond the original quote. Both of the gentlemen behind the counter were thoughtful, considerate, and professional throughout the entire process. The pricing was highly reasonable, the communication was excellent, and I got my laptop back in perfect shape in a timely manner. Highly, highly recommend.

I went in to get my phone fixed and overall it still turned out good. At first, we had a bit of a…read moredisagreement and things got a little tense, so it wasn't the most professional moment. But we were able to talk it out and come to an understanding. In the end, he fixed my phone and got it looking good again, which I really appreciated. Even though there was a small argument, the final result was solid.

I just filed a fraud claim with corporate on Marcus. What happened here wasn't a simple mix-up --…read moreit was the kind of rep-driven upgrade mess you see when someone forces promotions and plan changes the system should never have approved. He told my wife she had loyalty credits and a special promotion for a free Galaxy phone and Galaxy watch with no plan changes, no increase to our bill, and no out-of-pocket cost except a small watch-line fee. He said the bill credits would keep everything even, so she agreed to add the watch line. She never signed a single authorization. She never provided her password. She never saw or signed an EIP agreement, contract, or consent screen. All she did was swipe to verify the account at check-in. After that, they kept her phone for almost an hour while they "processed" everything. She paid for the watch line and left without being shown a single document. Three days later I checked the account and it was a complete mess. Our bill didn't creep up -- it doubled

I have no reception during hours of heavy use since Cellular One was incorporated into T-Mobile…read more Local office was no help. They said there isn't enough tower space, but they are working on it. It's been 2 months.

Went to have my iphone 13 pro battery changed, everything went smooth, both gentlemen were very…read moreprofessional, took the time to explain the process to me and got it done in a timely matter.

Excellent service! Highly recommend. I've unfortunately broken two Apple devices in the last 1.5…read moreyears and each time this business owner has stepped up and saved the day. I've had a broken iPhone screen, AND a broken Apple ipad charger port that needed to be fixed. I'm so thankful for this affordable, fast, friendly and knowledgeable service offered here at this location. Prices can't be beat. Thank you for all the help, much appreciated!