Wow customer service that actually takes care of the customer. I was having some difficulty with one of my Verizon gadgets. I took it in to the local Verizon store. There was one other person in the store when I got there. Employee Aronn S. was the solitary CSR as everyone else had gone home. Aronn decided to multitask and did so with amazing accuracy. By this time, two other people came in. At a time of day when other employees might tell us that they need to close and suggest we come back the next day, he did not. Aronn rose to the challenge splendidly. He stayed after hours to finish the project for me, all with a sense of humor and diligence. This kind of customer service is uncommon these days. It's for exactly this reason that I am writing this review. Aronn proved himself to be exemplary in all manner of customer service and product knowledge. If there is an employee of the month, he deserves it. Better yet, a raise. Nicely done, Aronn. read more

Vitra's District Office is working to restore the initial offer that we accepted. Unfortunately, there's still the issue of phone insurance that was tacked on to our bill without consent. Today, we left a message with them to remove the charge immediately. We are happy about Vitra's District Office response to the situation. read more

The staff is nice enough and everything. But they Need more employees. There was only One employee which means you have to wait FOREVER!!!

I came into the verizon store very confused because my phone was not working. After I walked in I was immediately approached by a nice, buff employee named tyler who offered his assistance. He showed me the problem with my device and helped me save some money on my bill. With the service provided by tyler and the other employees at the store I will be a customer for life. read more

Do not do business with them. I have a business in town and went to reduce my bill. Was told that they could reduce my bill about 30%. That my new iPhones were going to be on them with my old phones turn in. Long story short, my new phones were never paid for, I ended up paying for half of them, my old phones only covered half. I got Ryan Becker to send me a written email, and nothing from that email came true. He is a liar and they should be taken the name Verizon. My bill is now higher than what it was when I came to them and he just kept lying about my bill and the "discounts" I can get. They waited the 30 days because I was going to return everything and that when Ryan sent me the email with all the terms he agreed on, which eventually are a lie. He sent me the email so I just don't return the phones before the allowable time. read more

Do not believe a word from this store especially Christian who is pictured. I was told as a new client I had 30 days to try it & return the equipment. 6 months later they still will not cancel my service. read more

Some people are scared to go into cell phone stores. Stories about aloof service and rip offs etc. Not here! Welcoming employees who are courteous, knowledgeable, value your time, and actually enjoy their job. Sandy and her crew were a pleasure to work with and I'd recommend this place to anyone who is tired of their old carrier. I was in and out quick and got everything I wanted and more. Great job! read more

I cannot scream it loud enough to stay clear of this store specifically and verizon retail stores in general!! We had THE WORST experience dealing with WALTER BELL at this location. My mother came in to get a new phone and she left with a "free" watch, ipad, iphone 15 & accessories. Upon paying almost $500 that day, leaving confused she realized there was a catch to it all. Walter Bell scammed her by fooling my mother who had no idea what was going on. She also stated she did not want the phone plans to change and Walter ensured her the bill would not go up by getting all these things. Little did she know he changed all the phone plans to a lower plan to keep the bill the same to make it all seem free. She came back the next day to return what she could. Walter Bell took off our insurance coverage which weve had in place for almost 10 years, which we then needed not even 2 months later and got bit in the a$$ by not having it. The store, managers and even Victra the company that runs this "verizon" store offered NO HELP. Theyre all schemers. Its been a week and still no call to follow up from management about all this. RUN THE OPPOSITE WAY!! WALTER BELL IS A SCAMMER AND SO IS VECTRA COMPANY IN GENRAL. They work off commission so they dont care about anything else then what goes into their pocket. Go the extra 30 minutes to a corporate Verizon store as they will do whats best for you & not their own pocket. read more

Verizon - Commission based!! They loveeee to see high sales after scamming people! - Mobile Phones Near Me - Fountain Hills, Arizona

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I would like to give a big shout out to Lyush in customer service. Lyush is caring and understanding of my issue with Verizon. I was there was my Lyush in the world. Lyush my friend you're one amazing man. Lyush my the stars shine brightly on you good sir. Thanks again for everything. Not losing your patience with me allowing me to voice my concerns and frustration with verizon .Thank you again Lyush you are one of a kind. You my friend get 5 stars***** read more

Wow! What a great experience. Cole was very insightful and helpful. I had absolutely no issue buying a new phone, (even made it simple for me to understand), and he assisted in where to find more information on how to set it up. I am grateful for Cole today. 5 stars man! I would recommend this store to anyone living in fountain hills, instead of driving into Scottsdale. read more

Verizon - Purchasing a new Iphone - Mobile Phones Near Me - Fountain Hills, Arizona

Fountain Hill AZ worst Verizon store visited in 30 years, at least 15 stores in a number of states. Horrible, rude, lazy and incompetent staff. I'd drive 50 mi out of my way before visiting this store again. Never got to selection or value. Biggest mistake was trying a 2nd time. Won't be a 3rd. And Verizon cell, text, internet service in the Phoenix area has gotten progressively worst in last 6 months. If I hadn't signed up for a 2 year deal with Verizon in another state 9 months ago I'd drop the whole company. read more

Product was open, I was told to come back later and exchange. I came back to exchange, was told they can't return it for an online order. I wasn't there for a return. It's an exchange. They said it doesn't matter. I told him that I had a bad experience the day prior, with customer service online and the rep who was there. He interrupted me and got hostile, he really didn't care, and it's clear there's no oversight or accountability at this store. Looked at me maybe 2 seconds of the 10 minutes I had interacting with him, and couldn't even say to the current customers "one moment, let me take care of his pickup" or anything like that. Just a really apathetic person. If you are picking up a phone, don't expect them to care or provide you proper customer service. They are probably on commission and don't care about people who can't contribute to that. You can tell by the hooner cars out front they only care about themselves and getting money. Management: if you want to reach out to me go ahead, commenting about the bad experience in reply to this really doesn't do anything, or make it look like you're trying to help. Accountability is what matters. read more

I went to this location for a phone upgrade. As we were checking out our customer service rep, without disclosing costs, put two screen protectors on our new phones which were charged at $65 each. These protectors MSRP at 30. He also told us he was "throwing in" several chargers and wall plugs, which came out to well over 200 dollars. He never disclosed the amount each of these items would cost until it was time to pay and I looked at the receipt. After reviewing the receipt I came back ti return the items, and was immediately met with the question, "Why didn't you say anything? I had it all laid out in front of you. The lack of professionalism during the return and transparency when adding costly items to our exchange just leave me with what can only be described as an unpleasant experience. I should have checked the other YELP reviews before stopping in. Do yourself a favor and visit a Verizon corporate store instead; as an aside, I would not recommend paying for the overpriced accessories which can be found at MSRP from other retailers. read more

I highly highly caution you to NOT go here. I think they purposely scam people and the manager is the rudest and sorry "sketchiest" person I've ever met. This is only my second bad review (the first being a doggy day that lost my brother's dog) so it takes A LOT. These guys lied to me, didn't send me a receipt as promised so I didn't see the crazy plan they signed me up for and the outrageous mark-up on the case, charger and shield for my new phone. When I did discovered this, I called and stopped by 5 times nicely asking for the manager to call me. On the 6th time I stopped by he was there and when I say I have never encountered someone ruder I'm probably understating. I was in shock especially as they had scammed me. I had him call Verizon and explain what they had done and then spent two hours on the phone with a nice woman who had to fix it. After 3 hours, $104 of the bogus $137 they initially charged me was refunded. And my plan went from $137 (weird coincidence) a month to $53 total with a new iPhone 15. I'm trying to figure out how best to report them because I wonder how many people they've done this to. The Chamber of Commerce? There are quite a few more senior people that go there and if they managed to scam me (usually I'm more savvy) I can't even imagine what they're doing to others. Stay away! And better yet go to a corporate store (this is like a franchise which I hadn't realized) or call Verizon directly. To that manager - you have a "blessed day." (That's what he said to me after being so aggressive). Being passive aggressive with dark energy will take you far I'm sure. read more

Beware the local Verizon Authorized Retail Store in Fountain Hills. Do not trust what they tell you about the "Free" iPhone offer and the "Buy More, Save More" offer. Do not let your guard down but do demand to get pricing and terms in writing before agreeing to anything. Run -- don't walk -- away if they cannot do this. Do not let them add accessories to your "free" (ha ha ha) iPhone or add additional lines without your express permission and knowledge of price and terms. Do not believe them if they say "printer is broken" as an excuse for not providing a receipt. Do not believe them when they tell you your monthly bill will be actually lowered by partaking in Verizon's "special" offers. Do not expect the Verizon call center to be of any help whatsoever in helping you unravel the mess you've gotten yourself into through the store's deceitful sales practices but do expect to be on the phone for hours and hours with no resolution and having every "customer service" rep tell you something totally different every time you call. Unfortunately I cannot share how I finally resolved this costly mess because I'm still trying, months later. I welcome any suggestions but in the meantime, if I can help you avoid getting ripped off at the Fountain Hills Verizon Authorized Retail Store, I will be at least be glad for that! read more

In August I took advantage of a pre-order deal for a new phone in which I would receive nearly $1,000 for my old phone. A few months later I discovered that they had not documented that my old phone had been turned in, therefore they did not apply the rebate and accused me of taking my old phone with me at the time of the purchase. It took 10 weeks for them to review the security cameras and confirm that I had indeed turned in my phone. I was then told 2 weeks later, that they found my phone in the bottom of their safe along with other phones that I assumed were also exchanged for a new phones. After accusing me of not turning in my phone for months, and numerous visits on my part to check on the status of the security camera review (at least 15 visits), they discovered that they were wrong. Was there anything that even resembled an apology? No! Also there appears to be no urgency in applying the agreed upon rebate to my account. As of this morning they had not submitted a request for my rebate that was due to me back in AUGUST (it is now January). I have heard every excuse under the sun. I was promised it would happen today and it would take 1 to 2 billing cycles. On top of all of this, early on I reached out to the district manager Adam Jonus, who didn't have the common courtesy to respond to my 2 emails. Unbelievable. read more

This Verizon store is crazy busy, but Cole is an amazing service provider. The other person scheduled to be on duty did not show. Cole very methodically dealt with everyone, as best he could and not everyone was happy about waiting so long. He handled a variety of technical issues with other customers and was very calm and polite. My situation was particularly demanding because of some issues within the Verizon activation system and he continued to seek options and creative ways to get my service up and running. You don't see that sort of dedication very often. NOTE to Verizon, hire better help to back-up your super-stars like Cole! read more

This store can't help you with any technical problems. They can't even suggest solutions to your problems. They don't refer you to resources that might be of help. All they're interested in doing is selling you a phone and setting you up with service. They send customers to the other Verizon store on Shea Blvd in Fountain Hills for help. So, save yourself some agony and go to the Verizon store on Shea Blvd. read more

Horrendous service, actually NO service! We have ordered a cell phone, and a tablet with them for a total amount of $ 2000,00. They said they would call as soon as they received the items, which they estimated in a day or 2. it is 3 weeks since, no phone call, nothing. I tried calling them since a week, daily, they do not answer their phones, even if the main office dials their extension!!! I guess they do not need business!!! We went with another company and have already all we need. read more

I wanted to thank Cole and Curtis for a wonderful experience today. I live in HI and am visiting my parents here in Fountain Hills. Came into the store because I needed to replace my phone. Cole was very helpful with updating my plan, choosing a new phone and transferring everything over from my old phone. He even was able to save me $40.00 a month on my families current plan! I can't thank them enough! read more

If I could give them zero stars I would!! Terrible customer service. Not only was I not even greeted or even a "we'll be right with you" but I waited in line for 40 minutes and not even a "sorry for the wait". They had inaccurate information on the account showing that I purchased my 3 year old phone last week and they wouldn't let me purchase a new phone without driving all the way to their corporate offices. No offer to call them for me and have them fix the information that they could clearly see was inaccurate. They make me want to switch my services just based on this entire experience. read more

This place had wonderful customer service. Cole (sorry if I spelled your name wrong) was so patient trying to fix my phone. He went above and beyond and stayed on the customer service line for almost 4 hours trying to get my issue fixed. While he was on hold he multitasked and helped other customers in the store, which was great. He was the only one working that day, but handled the pressure well. read more

Absolutely loved the customer service skills. I felt so welcomed coming into the store. We switched over from another company and Susi & Jesus made it so easy. Showed us all the new phone available and walked us through the process. Honestly made it fast & easy. Thank you guys! read more

Exceptional customer service. Cole's patience and knowledge was highly appreciated. My out of the ordinary request was a challenge but didn't phase Cole. read more

Probably one of the worst experiences I've ever had with a Verizon authorized retailer. First time, and also the last time I will be visiting a Victra location. "Leighton" was the representative who assisted me. First off, I placed an order for a new phone, and they said they would call me when it came in. They never did, I went in based on the tracking information saying it had been delivered. From beginning to end, "Leighton" was extremely unprofessional. What company allows a representative assisting a customer to be able to wear a hoodie with his hood up the whole time? When I opened my account, he assured me that he got it all taken care of. I specified numerous times that I ONLY wanted the device plan & Apple One on my account. However, it was also my oversight, when I left I was not provided with any receipts or anything of the sort. I came to find out he had added on 100GB mobile hotspot, Verizon Protect Plan, and a Travel Pass plan. All things I specified I did NOT want. At the time of check-out I was asked to pay "taxes" on my new device. I asked for a receipt and he said he could email it to me. Of course, I never did receive a copy of my receipt. After contacting Verizon Billing, there was some suspicion raised as to the amount I was charged in store. Verizon was not able to provide me an itemized receipt, and according to the Verizon rep, I was charged an extra $40 that could not be explained. I was then told I would have to reach out to Victra specifically to try to get a copy of the itemized receipt as it is possible that Victra could charge their own "activation fee". Verizon also reached out to the store and asked the manager to give me a call. I never received a call either. You would think that the Victra rep who assisted me would have explained all my charges and provided me with some sort of paperwork at check-out. Nope, I only walked out with my phone and was told it would get emailed to me. That was also my own oversight for not asking for a printed copy. I can't help but feel like I was scammed. I would be diligent in asking questions if you decide to go to this location. read more

Helped me and did let me exchange the phone. These guys did help today and were able to exchange the phone and id like to remove my last review but new phone and cannot get in. read more

I traded in my Samsung 9 plus yesterday for a very expensive 1900$ plus tax phone. I was told I can return it for a different new phone and have the 800$ credit applied-NO PROBLEM. The guy Cole today, the manager tried to tell me he may not be able to do this. I called 2 other local stores and spoke to a manager at the corporate store and the info he is giving me --IS FALSE. Go to the corporate store and avoid hassles. This is so not okay and I am also in touch with the store manager above him, Pedro Benitez. Just know your rights and don't get bamboozled by the young people working there who are supposed to follow the franchise rules for ANY Verizon store. I am absolutely furious that they would lie and it is FRAUD. I am also writing corporate today and documenting the fact that the manager tried to tell me "there was nothing he could do". BS. Sorry, you are not doing the right thing and I will also put this on Facebook so others do not get taken advantage of. Yesterday, the kid who helped me was terrific and he did tell me I had the right to exchange it for another phone within 30 days. It is actually 14 days, so heads up! read more

Bullfrogs Verizon store in Fountain Hills is great. We have purchased several phones and tablets from them. Everyone is polite and helpful, but , Tyler was exceptional handling this couple of 60 something's. He was Vastly more patient than my children when we ask them for help! He navigated us through synching up our equipment and a number of other questions that deviled us but we're no problem for Tyler. He was efficient and never made us feel stupid. It has been most appreciated. . read more

Great retail store. Roxanne went above and beyond with customer service even mailing a replacement screen saver to me at my home in Pa since there were no go wireless stores close to my home. Great local store we need to support Fountain Hills residents!! read more

My daughter and I went in to this Verizon Store at 7:40PM following her softball game. We knew the store closed at 8 but it was the first chance we had had. We were mentally prepared to be turned away as we knew we were pushing our luck because we needed to get three new phones and all that this entails. Both Jakob and Patrick could not have been nicer or more accommodating. When I went in to YELP to write this review, imagine my shock to read about poor customer service and closing early. Had I read these beforehand, I doubt I would have gone there and that would have been unfortunate. Both of these young men were wonderful and patient in spite of us keeping them almost an hour past closing. To top everything off we were unable to answer one of my husbands security questions and Jakob assured me that he would be there at 9 AM and my husband could come in then and he would complete the transfer of pictures, contacts, apps, etc.. Both Patrick and Jakob were professional, patient and cheerful. They chatted with us and were open and fun while waiting for all of our old phones to transfer to the new phones. My advice is to not necessarily believe the reviews posted prior to this one. I highly recommend this location for all of your mobile phone needs and if they are available, request to work with Patrick or Jakob. read more

This store is so friendly and helpful. I needed a new phone and with so many options I did not know where to turn. Jakob took time to explain the best options for my needs and reviewed my plan do I did not pay more than necessary. He set it up and loaded it up like my old phone. Thanks for the great customer service !! read more

My plan was up after being with Verizon for 8 years. My partner went in to open a new account. We told them we wanted to purchase 2 new IPhone 6's and we were told they would be $200.00 each (paid right there for both) and $140.00 a month for the service. After 3 visits we finally got our phones. Two weeks later we get a bill with equipment charges that total $1,100 per phone (including the $200 we paid) No one said we were financing the phones. We told them we wanted to purchase them. I went into Costco the next day and they said the IPhone 6 was $169.99 with a new plan. The manager was rude, un apologetic that his staff mis inform clients. Of course they have you sign a screen with 2-3 pages of terms so you have no recourse. This is why next time I will to to AT&T even if the service is not a s good, Do not go to this Verizon dealer!!!!! read more

What a nightmare. The flash on my iPhone was staying on and I took it there to have them look at it. She said I had water damage. Fine, I'll put a claim into LifeProof, but now I can't because she damages the case taking it off. I point out that she failed to remove the earphone jack plug before taking the case off and that's why it's messed up. She denies it and so does her manager, who wasn't even looking at her work. Now Verizon won't help me because it's a franchise and the store denies they screwed up my LifeProof case. All I can say is that they suck, they don't stand behind their work and they are not honest. The case wasn't cheap and Verizon offered me 20% off. Big deal. My phone is still screwed up and now I can't make a claim against LifeProof and I have an expensive case that doesn't work because the person at the store wrecked it. Avoid this place like the plague. read more

I have gone to this location a few times and have always received excellent service. On my last visit Charlotte assisted me, and really spent time to help me make the necessary changes to my plan which enabled me to upgrade my daughter's phone. This will definitely make this store my 'go to' Verizon retailer. :-) read more

Please go to a real Verizon store. Not a fake one that will do anything to upscale you $75 phone screen protectors and try to add phone insurance and does not explain in detail how your monthly fees will go up if you go on the edge programs. All they care is to make money and upsale. read more

Stay away from this place, make sure they have the phone you want BEFORE you get there! if not they will sell you any phone they need to get rid of. If you are a day late after the 14 day (they have their own way of counting the days) YOU ARE SCREWED. This store is always empty, tbad service explains why. read more

Jakob was professional, yet fun and easy to talk with. I explained what I wanted and he transferred my contacts from one phone to another in less than 15 mins with no problems. Previously we went to Verizon off Shea in Fountain Hills and spent over two hours to get my husband's new phone and then she told me it could take one to two hours more for her to transfer my contacts to his old phone. Upon hearing that I knew we were in the wrong store location. Jakob on E Palisades was quick and accurate....a pleasure to deal with. I will always go back to this location for any Verizon needs. read more

Buyer beware! When you buy from this third party, you are signing a contract with both Verizon & the mybullfrog.com store. This means if you have a fee, such as an early termination fee, you are expected to pay both Verizon AND the mybullfrog.com store. For the same fee! This store frequently closes early- 15 minutes or so, you can go into the store, but they will tell you the computers have been shut down and they can't (won't) help you. Regarding the salespeople, it seems they are unaware of the concept of ethics and fraud and will lie straight to your face. Go to an actual Verizon store. read more

I could not update the iOS on my mother's IPad. I took it to Mike Scheffe, Store Manager at Verizon, since Verizon provides our service. Mike took over three hours working at obtaining the download and he did! It was a completely random problem, but he did not give up. What great service. Thank you, Mike. Claudia read more

This place is awful and they don't know what they are doing. The store manager, Mike, messed up our account and never even apologized. We called several times and he never returned our calls just like other customers posted on here. We finally got it fixed by calling the Verizon Customer Service and the account manager who were both very helpful in fixing the problem! read more