I was one of the many Sprint customers who transitioned over to T-Mobile several years ago. I have…read morestopped by this location many times. Yesterday, I received a new cell phone and tried following the instructions T-Mobile gave me to transfer my phone number from my previous cell phone to the one one unsuccessfully. I tried using online resources before giving up and deciding to go into the store. In the past, I have always had quite a wait before an employee could see me to assist me. Today, I was one of the first customers in the store when they opened, and I had two employees assisting me until the transfer was completed. When I arrived today, Canyan quickly welcomed me and had me sit down and go over what I had done already for the transfer. He reset the process and started following through with the various steps. As other customers started showing up, he had Sebastian take over with assisting me while he helped others. Sebastian was able to help complete the process, and when I left, my new phone was now working and receiving calls and texts. While I previously wrote a review where I rated the service low, I would now consider the service of staff to be rather high though without appointments or an official sign-in process, customers do not initially feel valued upon their arrival. I do wish that appointments could be made for assistance the way that Sprint used to do before the merger. Now I know that If I show up just after opening, I can have a very positive experience though if I was showing up in the middle of a busy day, then I would rather consider looking for answers online or calling into customer service. I was very pleased to learn that a new iPhone 16 promotion allowed any iPhones from the 11 version onward to be worth $830 towards the cost of a new iPhone. Prior to this promotion, I could maybe get $110 give or take towards a new phone if I traded in my current phone. I appreciate this and other T-Mobile promotions relating to cell phones, Internet, and more. I look forward to see what I can get with T-Mobile in the future!

I had an amazing experience at T mobile. We switched several phones over and got home internet…read moreservice with t mobile. Jaron was our sales expert and was absolutely amazing. He was cool, calm, collected and a technical wizzard. He was able to troubleshoot and fix many issues on my phone (that were messed up prior). This boy needs a pay raise! We loved his positive energy and spir

Riley and his entire team are wonderful. From the moment I walked in the door, everyone was…read morefriendly, helpful and patient. They provided incredible customer service and went above and beyond to assist me. 10 out of 10

Not my typical spot to review but couldn't let my experience go unnoticed at this location- Ross…read morewas incredible. He worked with our family for hours making sure we got set up, got the best deal and walked away with exactly what we needed. We had to come back the next day to get some more help and he went out of his way to support us once again for another few hours. Truly one of a kind service. Thank you, Ross!

Great Service from the store agent Stephanie at the 16820 Cave Creek south of Bell Store. My wife…read moreand I bought 2 A-35 5G Samsung phones. Stephanie was very polite and kind to us while she worked a couple hours to transfer data from our old phones while working tirelessly with our previous phone service to activate our phones and clean up our displays. This was very helpful because we are technologically challenged with all the new phone products and what would service us best. Thank you Stephanie and Boost for the great service, phones and plan.

If you're an existing customer they don't offer you any kind of deal like they do for a new…read morecustomer.Website is dated,slow and cumbersome. I've been a long time customer and their price is fair but it's time to go shopping for a new company and an introductory deal.

Customers: James and Leona Roberts--Team Roberts Location:…read more2902 N. Scottsdale Rd, Scottsdale, AZ Date: 03/07/2026 Salesman: Durrell Favor--phone:480-299-7919 Purchased: Family plan with 3 New iPhones If you are going to the Verizon store in Scottsdale, do yourself a favor and ask for Durrell Favor! He helped the Roberts family purchase three new iPhones, and the experience was absolutely outstanding. Durrell was patient, funny, kind, and had such a genuine down-home personality that made the entire process enjoyable. He took his time with us, found us great discounts, was completely honest, and made sure we were fully satisfied before we walked out the door. Let's be real--how many salespeople actually provide that level of service these days? Not many! Durrell truly goes above and beyond. If you want a quality, honest, in-and-out experience, Durrell is your guy. He will hook you up and send you out happy with your new phone! The Roberts family is officially locked in with Durrell forever--so don't try to ghost us! LOL. Nothing but love and appreciation. Keep selling those iPhones, Durrell. You've definitely got the gift! -- James & Dr. Leona A. Roberts Team Roberts

I visited the Verizon store at 18251 N Pima Rd Ste F130, Scottsdale, AZ 85255 to upgrade my…read moreexisting phone line using a Verizon offer that was described to me as a device payoff with a free upgrade. The sales associate Sam represented this as a standard upgrade on my current line. After the order was submitted, I was then told that the phone had actually been placed on a new line and that the line would be canceled later. I did not approve any new lines. Sam stated this was done so the device could be shipped and kept as store stock in case of an issue. This was never disclosed upfront and is not what I agreed to. When I checked my account at home, I discovered multiple new orders and new lines that I never authorized. I repeatedly asked Sam to process this as an upgrade on my existing line and was ignored. I was also later told about in store service fees and charges that were never clearly explained before the transaction. Opening new lines and devices on a customer account without consent and claiming they will be canceled later is not acceptable. This exposes customers to billing, credit, and fraud risk and is a clear abuse of account access. I escalated this directly with Verizon fraud and legal to address the unauthorized activity. This was not a misunderstanding. It was misleading at best and fraudulent at worst. I strongly recommend customers carefully review their account activity if they do business at this location.

We made an appointment to go to this Verizon store today. We needed to turn in our older phones…read morethat were used as a trade-in on our new iPhones 17. One of the staff, MARIO, was right there to help us. The trade turn in went smoothly. When that was done we asked Mario to help us with another problem we were having. My email used to be on the cox.net domain. When Cox abandoned their cell customers I was concerned about having to change my email address. I had the cox.net email for probably over 15 years. It was the first and only email I ever had. I found a "fix" that forwarded the cox.net emails to a Yahoo account. That worked ok but when the transfer of info to my new phone was done the Yahoo account did not transfer. Trying to fix this was WAY out of my level of techno knowledge. That is where Mario came to the rescue. He was amazing. So knowledgeable , patient, polite and friendly. Got everything working like a charm. If you ever have the need to go to this store for help with a problem do yourself a favor and ask for Mario.

We had just purchased a new iPhone and were trying to transfer the information from our old iPhone…read more We have a prepaid Verizon account and Apple wasn't able to do the transfers easily. We stopped by the Verizon store and talked to Mariano. He indicated that he wasn't necessarily trained on how to do this, but he would give it a try. He spent 15 to 20 minutes working on our iPhone and finally got it to work. We were very happy that he was able to get our iPhone up and working at no charge. Great work.

Just stopped in to drop off several rechargeable small Li-ION (4) and 1 NiMh batteries along with a…read morerechargeable B&D screwdriver. The clerk accepted the screwdriver (because it could be "refurbished" and resold), but would not accept the others without me paying a minimum $2.00/pound recycle fee. Really? This brand used to be a consumer friendly place to go. No longer for me. I can get what I need on Amazon. Adios Batteries Plus.

I needed a strange size battery. They had it! Saved the…read moreday!!! I also found batteries that I use all the time at a great price.

I really love the new makeover they recently had, been coming here for 5 years now and I was always…read moreimpressed with the professionalism and dedication from the staff. They are always respectful towards your needs and will do anything to help. I came only for the International Drivers Permit (IDP) but hoping to work with them in the future for any other needs. Highly recommend the location and the friendly staff.

Amazing staff! It was a pleasant surprise to find out they issue international drivers license…read more They were friendly, fast and efficient! Lots of parking.

Misleading sales practices to upsell customers on unnecessary services. Recommend dealing with…read moreVerizon directly to avoid dealing with aggressive sales tactics of an authorized retailer that some may correlate to that of a used car dealership experience.

I finally left a Verizon store with a smile on my face and in record timing, under an hour!!!…read moreTeejay was so friendly but not pushy as I usually find, extremely friendly answering all my questions and getting me a great phone for a great deal. If you need help with your cell phone service definitely ask for Teejay!!! He is young but doesn't act like most other young customer service representatives (too good to be happy for their job)! Will definitely be back if I ever have any other questions about my service. Thank you for reminding me that Verizon doesn't always have bad customer service.