RACIST!!!! They were only helping out their own race and were very dismissive. We had ordered something online and we went to pick it up. It took us over 2 hours. Their safe was broken and we kept asking how long and they would say 5 more minutes and were extremely rude. The guy had to do something on my new phone and he was so careless with it. They guy would only care about wtv was on his phone. Worst experience ever. read more

Find a different Verizon. I would not recommend them at all. We waited over an hour to talk to someone about switching over and when it was finally our turn the associate cared more about his text messages he was receiving on his Apple Watch then helping us. We decided to not switch and we left and wk never go back to this location. read more

Don't come here don't even switch over to Verizon! The people here can't do their job correctly I've been dealing with issues since September of last year nobody can help me nobody can take responsibility what a joke of a company and what a joke of a set of employees I hope they read this because they suck ! if I could cuss on here it would be a different paragraph terribel experiencego elsewhere read more

We purchased a case on a different location because they didn't have the correct size. When we went in, the lady was very very rude. They made us wait in line to just literally hand our phone case and were so rude about it. Do not recommend this place. read more

Ten stars! Alexis is awesome! This was our first family plan. Super helpful and friendly staff. Knowledgeable with all our questions. Made our upgrade process super easy. We are thrilled! read more

Verizon - His and hers. #verizon #pixel2 - Mobile Phones Near Me - Fresno, California

This place works if you need something new. Need help with a product, they are not my first stop in the future!! If your a Verizon store, be full service or at least state that your not!! read more

I broke my wife's phone. Went to another store. They gave us a phone number. The staff here got her an upgrade for less than the cost of insurance replacement. And got her onto a less expensive plan. Then spent time to retrieve the data. read more

Let me tell you my fellow followers, this Verizon is by far the best. Diana was super helpful, she was amazing. Super helpful and attentive. I highly recommend. I will definitely be coming back here for any needs. Thank you Diane for the wonderful customer service. read more

Amazing!! Not in the good way. Needed to buy a phone. Went to this location, didn't see any signs about waiting outside. Some stores have 6 foot tape on the floor or a X to identify the spacing. Well not here! Opened the door to go in & pretty much got yelled at from the back of a counter to go outside from an employee. Loud enough to make the customers turn around & see the shock on my face(all they could see was my eyes, wearing my mandatory mask). Don't usually go to this location, but was closer. Next time will follow my gut & go to the one on Blackstone. read more

Absolutely GARBAGE waste of time store. A completely mess in terms of organization and outdated computers/internet make the wait times from 2-3 hours ( I swear on my mother's life, I'm not exaggerating). You're so much better going to the Corporate store (Shaw/Blackstone) or honestly any other place. The worker was absolutely clueless in terms of troubleshooting the reason why her invoice couldn't go through. Please value your own scarce time, because this store clearly doesn't. read more

I came here today because it opens an hour before the River Park one. I just needed to pay my bill with a check but this location does not take checks. read more

We had such a good experience with our last transaction here with Ariana, that we went out of our way to return again... and we were not disappointed. We had the pleasure of working with Rambir aka "Rambo" this last time. They both went above and beyond to assist us and explain and get us the best deal possible. Both transactions we walked away feeling we made the right choice, no buyers remorse! read more

dont come here manager marissa sucks azz.. my device was defective and has a pit in the glass which i seen 1 week after getting phone. we were given wrong charger, had to pay for different chargers which were 80 bucks.. my phone was defective from day 1. took 8 hours to charge s-pen nor camera worked bf had to figure it out, bluetooth turns off when hooking up for share of data.. but, they dont care she interrupted me every time i tried to speak and shes rude!! if you want to get screqed with no lube come here.. they also dont go over their contract with you, they just say sign here.. they sont five you paperwork and i never got an emailed receipt.. go to a corporate store.. this location is a fly by night and they will take you for what all they can.. im also on a dexcom monitor which makes me out of money for my sensors, 2 of them.. they so not stand by verizon, it's a 3rd party from north carolina.. read more

I had a great experience at Victra. The sale representative Justin was very helpful. I was able to get the phone I wanted, the necessary accessories and help with the phone set up. read more

Great customer service, employee is knowledgeable and friendly. Would definitely go back

Very dissapointed in customer service today nov.30 my 65 year old mother went to the store.. For help on her new sim card she purchased, trying to move phones internal memory to sim card. SHOULDNT THIS BE SIMPLE FOR THEM TO ShOW HER? APARRENTLY not... 1 employee helping customers, my mother waiting her turn.... . .. . As she was being helped, Another customer came in, in need of help with his laptop back up battery...... Should that person have waited patiently as my elder mom did? well after 2 hours mind you my poor mother said fine thank you i cannot wait any longer....plans to return tomorrow,she actually felt sorry for the employee. But whats the problem here? Short employes? Poor managment? I dont really know but if it were your 65 year old mother asking simple help and should have gotten it in reasonable time, instead of overwhelming ONE employee.. And then my mother wasting 2 hours in side a poor organized store when we pay good money have been customers over 12 years.. Would u expect more? Well i do! ! And i hppe her experience is much better tomorrow or i will be visiting the store myself to stand up for her!!! You are being tested.. so lets just see... Very upset over this read more

This is a clean store with a modicum of accessories and phones to generally suit most individual needs. My primary visit to the store was on a whim, as I needed a car-charger to test my S3's functionality (I was uncertain whether my USB port was defunct - it was). The first individual I met sold me the charger and was friendly enough in the process. Upon my learning that the charger port would need replacing, I determined that I would return the charger, as it was certainly not the least expensive ($30+ for an off brand), and I needed to repair the phone (which has its advantages over acting on a warranty plan). I had failed to read the fine print: this company does not take returns on accessories. Upon my request, a staffer stated they would call his manager and see if an accommodation could be reached. He came back so quickly to offer me a perfunctory "no", for which I falsely called BS on him even making an attempt. In truth he had called his manager. I profusely apologized, but he maintained a constipated mien until I left the store. I think the 20ish attendant couldn't believe someone would have the balls to accuse him of not being honest; had he been lying (a reasonable assumption), I might have relieved him of his own. ;) So two outstanding reasons remain for this review (which would apply to all 4G stores): 1) they can offer reasonably good service, but are often young and only so-good at customer management, and 2) they have a poor return policy. Let us say "Joe Schmo" buys a HTC phone and three accessories, but decides the phone is not quite right, and he exchanges for a Samsung phone but only needs 2 accessories. 4G wireless' policy will not refund Joe's extra accessory money, even though he has already brought in considerable business. Unbeknownst to 4G Wireless, Joe has two teenage daughters to buy phones for, and he now opts to buy them somewhere else. Sometimes good business isn't good for business. Do I have a sharp wit? Sure. Was I rude? Ca depend: I was spoken to with a perfunctory "no" which I could not abide (no "I'm sorry, but..."), and after wrongly accusing the attendant, I strongly apologized. Following this, was there good service? No. While any retailer will have ins/out with their policies and service, I have experienced better, and I would not solicit this company unless absolutely necessary. There are too many other choices, and the need to have an exceptional, ongoing advocate (or company) for your wireless service and products (or to be a guru yourself) is tantamount to having an effective phone. These tiny computers cost too much to accept any less. read more

We just completed our purchase of 4 new iPhone X phones from this Retailer. We had the most awesome experience with Salvador M. I cannot say enough good things about working with him. Our transaction was somewhat complex for a variety of reasons. Salvador worked on every componet of the process until everything number was transfered and all 4 phones were initialized. He took the time to carefully install the screen protectors so that they were perfect. I will be Salvador's customer for years to come. read more

I went into the store to pre order my iPhone X when I was placing my order Alexis told me my upgrade would be a certain price. I agreed to the price and told her to order the phone for me I was told the phone would be here the first week in December which it got here sooner which was good BUT she lied to me. Here is why when she called me telling me my phone had arrived she told me the same thing about the pricing as previous was mentioned to me which was fine by me. Once I arrived to the store it was a totally different price mind you 10 minutes prior to her ringing me up I asked about the pricing and she told me it was the same amount given to me 2 times previously! She was so caught up in making a sale and I'm guessing desperate for the sale she wasn't even paying attention to what I was saying that she just kept agreeing with the number until it came time to pay. She either needs to learn how to provide the correct information or don't speak at all. read more

Was having trouble with an older phone and the staff was so helpful in helping me pick a new one! So knowledgeable and friendly had a great experience with this Verizon store! read more

Management straight up lied about my monthly bill to get me to upgrade. I had unlimited data grandfather plan and he swore up and down that Id pay $110/month. First bill I got was $184!!!! Would have never upgraded if I knew I was going to pay way more!! read more

Roderick and Aundrea were amazing. They stayed late well past the hours of operation to help my father and I upgrade our phones and change our plan. They did an exceptional job in explaining to us what changes were being made to our plan. Customer service was perfect and both of them made the overall process enjoyable. I hope Verizon as a company acknowledges individuals like them and rewards their hard work and customer service. read more

New management has really improved this place. Great customer service, quick and friendly. One of the best Verizon locations I've been to in Fresno. read more

Beware of secondary Verizon stores. This is NOT a Corporate Verizon Dealer!!! They have separate contracts from your Verizon phone contracts. We have been charged $160.00 to buy out contract from Verizon and charged $200.00 for buy out from this 4G Verizon wireless store for the same number. I see class action lawsuit in the near future. read more