I just switched from Verizon to AT&T after 39 years because Verizon has had major issues which I tried many times to resolve and was promised a solution that never materialized. I requested follow up contacts once the issue was fixed and never heard back, even from management or supervisors. I know they are laying off staff but they need to focus on fixing th problems, not layoff staff. read more

The grey haired older guy working there was so rude he got a smartass attitude with me so I just walked out and left. only two employees were helping customers while the rest were hiding in the back! read more

First, I was shocked there was no wait line to be help they were ready soon as we hit the door. Cheyenne was the first to greet us and ask if we needed help. She knew the questions to ask, which made it helpful not to waste time looking at products that clearly I wasn't interested in. I am not your typical tech person, so she made it easy for me to understand more about the products and how to get better usage out of my phone. I even learned something new about my previous phone. Lol We had a great experience overall. read more

Verizon - Mobile Phones Near Me - Gastonia, North Carolina

James and Lena was so helpful with solving my needs in an efficient manner. As soon as I came in the door I was greeted and attended to. James passed me on to Lena, who helped me make the right decisions to help my small business. All of this was accomplished in less than 30 minutes--I walked out with a new phone, new service and business internet. Super thankful for a talented and professional team. read more

Many, many, many thanks to Nick at the Gastonia, NC store. We had worked with many phone reps over the last two weeks and still did not have use of our two cell phones. Frustration and disappointment abounded and we were ready to drop Verizon. Finally, we tried the store and Nick met us at the door eager to help. In a matter of minutes he had both cell phones working. We left feeling like we had found a wonderful understanding young man that we could rely on if needed again. Thanks again Nick!!!! read more

EJ was a great customer rep! Highly recommend if you ever go into the store. To be honest the experience I had going to this store has been nothing but great. Highly recommend this store. Ps. EJ never gave up even when the problem seemed impossible to fix, he was determined to make myself, the customer, happy before I left the store. read more

Verizon - Verizon Store - Mobile Phones Near Me - Gastonia, North Carolina

would not recommend going here second time today and Josh Verizon rep is extremely rude and doesn't want to give help or personal help Verizon provides at all so frustrated with this issue today will never come back here all other staff seems nice read more

Verizon lied to get my business and when my bill came in they had all of these excuses for why it is way more than what was discussed. They gave credits but it was still wrong . Originally they applied different promotion sto different lines and we purchased 5 phones at the same time and it should have all been the same promo. I am on my 2nd billing cycle and my bill is still not correct. I have been in the store working with Moe 3 times and I have spent 4.5 hours on the phone with customer service. The best they can do about the money they owe back is to credit the overage from the first bill by a few bucks each month for the next year to make up for their lack of whatever....knowledge, skill, ethics?? They didn't have a problem drafting the wrong amount but have trouble giving it back in a timely manner. I suggest you choose another phone service. I had to rate and zero stars was not an option. read more

Sales rep constantly bites nails during sale then handles all the phones tablets etc. In this day and time- preventing spread of germs should be paramount on everyone's mind! Just plain gross!! read more

Apart of the IT Team In Miami FL, visited this location around 7:20 pm, 40 min prior to closing, however I was rejected when there were clearly customers inside. Management seems to be unaligned and incompetent. Will definitely be sending variants of stipulation to our corporate team. Toodles. read more

No help whatsoever unless you sign up for a new phone and a lucrative upgrade for your monthly plan, otherwise they won't pay you a minute of there time read more

Called this Verizon store in Gastonia half an hour ago. I asked for information about having an insured phone replaced. The guy who answered the phone was rude. They were curt on the phone, not mannerly nor were they friendly. It was like pulling teeth to get the information from him. I didn't know if we needed to go in the store or what was needed. Finally he told me that he phone number for claims. That's all I needed. The management should refresh the employee on simple manners and customer service training. read more

Yeah for a great experience with a cell phone company. Please take my painful lesson to heart: never use T-Mobile and never ever deal with anything but a corporate store with any providor. I work with Tyler. They do work on commission. He took as much time as I needed to answer my questions. I added on a 4g tablet on this visit. He made sure to look at my account to make sure my plan was the best with current promos. I do get substantial discounts thanks to my workplace. Be sure to bring your company ID if you are signing up with Verizon for the first time. I have yet to display it on subsequent visits. Why pay more for service with Verizon? They invest in more towers! Their billing system is accurate Friendly customer service and IT Fantastic apps to watch your account. read more

If I could give this place no stars I would. Literally, put me back 5 steps from where I was after I specifically told the sales rep (Cheyenne) not to cancel the order. It even said in the notes that she claimed she read NOT TO CANCEL THE ORDER MULTIPLE TIMES. I was supposed to do a curbside pickup at the store in Belmont, however, they did not have my order. I was then given a credit app number that showed that I already paid for the device. This credit app was supposed to allow me to pick my order up from this said location (Gastonia). This is the credit app that was given to me by the Verizon customer service representative after she spoke with the sales representative in Belmont. Cheyenne claimed, "this is not in our store process Verizon doesn't work that way and we will never process something like that," she told me this after she canceled my order. How do you walk to the back and cancel a customer's order and not even tell them you are doing it before you do it? An absolute waste of time and absolutely no help. Save yourself the trouble and go to a different Verizon. Also, the special time that they have beside Wednesday is because they're closed that day and Sunday because of TERRIBLE CUSTOMER SERVICE, at least that is what surrounding Verizon stores are saying about them when customers leave from there complaining. Save yourself time and annoyance and just go to a different one. I was unable to pick up my order because of them and have to wait for the refund because I refuse to pay for it again before I get my money back, that's if I decide to stay with Verizon. read more

Been to this store numerous times..always a wait issue regardless. Have had sales reps be disrespectful and rude. First time...went to purchase a cover. Husband ask why we had to wait..we were ready to check out. Actually got some one to check us out. Maybe there is hope for this store. read more

I have been with Verizon since March. I only switched to them because my job offers a 22% discount. Ever since I switched I have been given the run around about getting the discount applied. I call in 3 times a week to try and get it settled and it's still not done. I have asked to speak to a supervisor, and I am told one will call you back in 24 hrs, but I have yet to speak with one. I have been in the store, tried to apply the discount online and still nothing. I think it's their way of getting you to switch over and never getting your employee discount. read more

Awesome experience today at this store. We went in before going to the movie, so we didn't have a lot of time. Cody met us at the door and got right down to business. He was friendly, but professional, and we made the movie with plenty of time and a new phone. All of the associates that we interacted with were very friendly, too. I would recommend this store to anyone! read more

Walked in 4/19 at the Gastonia location. Was asked at the door what we were looking for we told him a car charger. He sent us to the desk. 10 minutes later we walked put with no help. Horrible customer service!!!! read more

Since moving into their new store, the customer service has really gone downhill...UNLESS you are there to get a new phone or sign up for service. If you are an existing customer, expect to wait.... and wait..... and wait.... They are not so flexible with customer's requests and the prices are no longer very competetive. The packages that were so appealing that we took advantage of are no longer available so we pay more for SUPER packages to get those one or two features we want. Unfortunately, we have so many in our family on Verizon now and our service contracts all end at different times, it's taking forever for us to all get 'free' and find another service. The last time my husband and I were there (and we WERE buying), we were shopping for a smartphone for my husband. At $30 a month for EACH smartphone and EVEN more for a wi-fi, I opt to hang on to my phone-only version. Anyway, I'd done some research about the different models and had some questions, knowing the type of services and features we were looking for. The salesKID (yes, I am at least 15 years older than he) kept talking over me, wouldn't answer my questions, and at one point told me I didn't know what I was talking about. When my husband asked the same questions, he was given more answers. I'd rather handle my business online than in person or on the phone with them. I simply don't have that kind of time to waste. read more