Some years ago, I was a Verizon Cell customer and cable customer. While the service was the best at the time, Verizon charged customers for services THEY signed you up for unknowingly, leaving it to the customer to opt out. I left their service. I moved to Sprint for cellular and went with Direct TV and Clear wireless for 2 years. A year after needing wireless because Clear went defunct, I gave the new Fios a try; it was fine. Unfortunately, i got rid of the cable too $$$, kept the wireless only to be inconvenienced and given poor customer service. To date, I suddenly negan to have intermittent service now for 7 days. Called each day, spending roughly 11 hours on the phone waiting for service, 2 days off work: the first visit 45 minutes only to learn a battery was replaced an hour after the visit, intermittent again. I was being hustled about geeting the lastest router which woumd have cost me $10 more dollars until an hour later in that phone conversation a supervisor put me off on a tech who found me the same oit of date I currently have. It came, no change. Mind you , I am shlepping my daughter to the library each night. Now I am at the seventh day where I scheduled to have a tech at my house for the 2nd time this week between 11-3. At 2:42 I called Fios (waiting again), then at 3:15 waiting until someone answered. The tech has been at his 11 appt all along with no call to me. The dispatcher changes time unbeknownst to me ticket open til 9pm. It is Friday, I was expected to.be the drop off mom for the evening but now I must pay for Uber because I need my internet connection repaired, according to the tech, it is my mainbox. 9pm. I requested compensation $17 for out of service and that's all that can be done. Supervisor please? How are you doing? Not good? Oh, I hope your health gets better... Condescending, right? Ultimately, I was given only a $25 adjustment. I put in my cancellation. What is Fios after all. I enjoyed Direct TV; I wish they had their OWN internet. read more

This Verizon store is excellent. They are always willing to help me and even when I don't have money to pay for the item and I want to put it on my account they have no problems doing that. I went to another store and they claimed I could not do that. I will never go to any other Verizon store except this one. read more

I had the occasion of going to the Germantown wireless store and amazingly I picked the right night. I only waited ten minutes for service, and service I got from Courtney! She was patient and couldn't do enough for me in setting up my new phone. I truly would recommend Courtney. If you are lucky enough in the queue to get her, you will be working with a real professional. Senior Lady read more

This is the best customer service I have receieved in my life! everyone there is super sweet and they want to really help with whatever they can! They never try to sell extra stuff and the store is always super clean and neat. I went into add a simple corportate discount on my bill and I ended up buying accescories because of how nice they were! I ALWAYS GO THERE and would recommend this location to everyone! read more

This store is ok but if you go there, do not trust Monet Sutton! She told me she had to factory reset my phone and said she would check if my stuff was on my SD card or not, she then told me that ALL of my pictures, texts, and apps were on it and that she was going to reset it. I said OK. She said that once I put the SD card back in everything would be there. Well, now I do not have any pictures that I took, all of my screenshots, any texts, or any apps. She then tried to tell me that it was my fault. If I go back and get her again, I WILL put up a fight to get another person! read more

My son purchased a phone in 2016 when he got back from serving in South Korea. My son felt that Verizon would be a better choice, that he heard the reception was good and he didn't want to take a chance if he was deployed out of the USA again. Well my son decided that Verizon was too expensive so he wanted to switch to another provider. It took 3.5 - 4 hours to get what we thought was the right department, first we called customer service ( 3 different people), then we went to the Verizon store, the guy there advised us to call the "Retention Department". We were told that this is the department to call when you want to discontinue your service. Finally we reached the Retention Department to be told that we could not pay the entire bill off ($ for the phone and cancellation fee) until the end of the billing cycle (November). We changed the phone to a Cricket provider and at this point we do not want to have anything else to do with Verizon Wireless. BTW we were told when we purchased the phone that it would come with a tablet for only $10.00 per month. We found out recently that the tablet was under a 2 year contract, but the phone was not. I told that guy who sold us the phone that we did not want a contract. Yeap we signed it, but did not know it was a contract. OK Verizon you got us on that one. Fine just take my money and free me Verizon...nope couldn't pay of the entire bill the system would not take more than $500.00 until the next billing cycle. I also post my disappointment with Verizon on FACEBOOK and I will post it where ever else I can!! Buying a car only took me 2 hours...Verizon took me 4 hours and I still have not completed the disconnect process due to Verizon's policy. The Cable TV sucks too...I thought Comcast was bad but Verizon you and Comcast are neck and neck there. I cut the cord with Comcast they are all thieves!! read more

I will probably never call Verizon again for my wireless needs now that I have been into the store. The people are very helpful (there's plenty of people working there and I found it easy to get assistance early afternoon on a weekday). I was greeted at the front door and she helped me put in my "work ticket" for assistance. The guy who fixed my phone was AMAAAZING! (Mike) He not only saved my pictures/videos from my dead phone, but somehow brought it back to life. Which is great b/c now I can wait for the iphone 5 instead of getting something out of desperate need. He even explained/suggested getting a memory card for the phone, but didn't pressure me into buying it. (I ended up getting it but now I'm not worried about losing my stored data forever if the phone croaks again). The only thing I didn't understand is why they didn't have any non-smart phones on display. Manager said that it was a corporate thing. Even despite, I recommend going into this store. Dealing with someone face to face sometimes makes life so much easier. Especially when they're as professional and efficient as Mike. read more

Recently went to buy a new smartphone and was told easy to transfer data, including notes and music from iphone to samsung. Never happened! Very difficult to say the least after spending hours trying at home. The Verizon sales person was of no help and did not understand that i needed to save my data. I returned the phone the same day and suffered a $30 restock fee. I protested this because i had not even received my sales receipt until i returned to the store several hours later. The only provider i can tell that seems to even address the data transfer is Walmart on their website. I think everyone expects more from the leader in wireless. For years since changing phones at Verizon, i have had to listen to how difficult it was for them to even transfer my contacts. Really? It's 2013! Consumers expect not to have to spend hours or in research on their own for these basic tasks. This is typical of how the leading business brands have come to use their name for sales and have adopted anti-consumer behaviors and policies. They keep living of of their previous highs. Time for us consumers to move on. read more