Worst store staff in the region…read more Five weeks ago, I purchased a Galaxy S24 at this location. On Sunday 12/2/24, my phone locked up. I could not get it to work, the screen would not change, it was frozen. After two hours of trying, I went to the local store on Rt9, just north of Quaker Road. They were not busy, and I was assigned to Brandon. I handed him the phone with the frozen screen and said "It's stuck. Can you help me?" Brandon looked at me and said, more or less, there's nothing he can do. I asked if he knew how to reset it, to restart it, and he said no. [They sell these machines, it's a current model, I just bought it last month at this store.] He looked at me like I was crazy. I am just an average 70-year-old man, and I am a customer I asked why he would not know how to reset it, he said "We are not a service center." Nothing more. Simple, short, minimal answers. Note, that is not what I asked. I continued and said "But doesn't this have a warranty?" "NO. Not with Spectrum" He pointed out that I hadn't purchased the $5/mo extended service policy. He offered nothing more. He stayed silent, looking at the computer monitor, ignoring me. I asked "What can I do?" Looking annoyed, he said "There is a guy at the mall who fixes these, but I think he's closed today." Me: Wouldn't that affect the warranty? Again, "What warranty? You'd have to mail it to Samsung." Again, he looked at the monitor and ignored me. His lack of empathy, his refusal to even try to push the buttons to make it restart, and his admission that he knows nothing about the phone, really hurt. I felt like a fool, he could care less. I had a huge problem; it didn't matter one-bit to Brandon. Overnight, the battery drained and the phone reset itself. I came back the next day, Monday, when the manager was there. Brandon was also here. He, once again, with as little warmth as possible, defended his answers, and the manager just watched. As did 4 customers and 4 other staff members. I've been in customer service nearly daily since 1980, this was about the worst, ever. I said to him, in front of everyone, "If you worked for me, you would not have lasted." And I left. If you go, be very careful, get names, refuse any upsells. I think they are on 100% commission for sales and ONCE THEY HAVE YOUR MONEY, THEY DON'T CARE AT ALL. Do not expect any help if you have questions about the product after you buy it. They have nothing to gain by learning anything about the products. Apparently, they are taught, at least at this store, is to do the very least they can do, whenever possible, as another pigeon will walk in to replace the last one.

Went in to confirm our cancel of TV for our summer house, turned in the equipment - I thought…read moreeverything was fine until I found later that Spectrum linked my TV cancel to an internet updgrade. When the 1GB upgrade was not confirmed by myself, they negated the TV cancellation. Frankly - don't believe a thing Spectrum tells you - get it in writing, every one of them is a sales clown without any concern about what happens after you leave the store. If you have other options, I strongly suggest placing higher preference on those other options.

The manager and employees at this location are dishonest and misleading during there customer…read moretransactions. I personally know of three people who had information provided to them and when corporate became involved they had been scammed. I would suggest if you must visit in person you go to a different location.

Chris came to my house to set up my specialty artists printer but,unable to fo it,he took the…read moreprinter to his office never to be seen again. He is an outright thief.

I had the pleasure of working with Jayden. Needed to return some…read moreproduct and credit my account. The store was packed. He made sure I was completely satisfied and credited for my equipment quickly. He was amazing....thorough and professional. I had worked with Nick before who was also THE BEST. Will only go to this store for my VERIZON NEEDS.

Terrible service... waited 20-minutes with one person in front of me. Mgr. Just stood there…read morewatching the other CSR work on other customers phone. Go to another VZW store and don't waste your time!!!

Russ is great in putting together a website that works for your businesses…read more He sticks to the time frame and gets it done as planned. Well worth the money! Thanks Russ!!

From the owner: Adirondack Online Services is a Veteran Owned business that is dedicated to providing an online…read moremarket for your business, whether it is designing a website to social media marketing, Adirondack Online Services can handle the needs of your business web and marketing needs.

was convinced to get the xfinity mobile with 2 free phones and 12 months of cell service free on my…read morephone and $45 am onth for my 2nd phone. My first bill is $100 and called to ask why and they told me the phones are not free and will be charged monthly for "FREE PHONES". Worst customer service and defrauding the customer is totally unacceptable. Check the advertisement!!

I had a question concerning my Comcast Ap. I'm no longer seeing my landline missed call/voicemail…read moreon the Ap. Aiden at the Service Center explained it was down due to changes in services. I'll get my call/voicemail back when the change is completed. Aiden was knowledgeable, A+ , polite, and supportive! A+ to Aiden!

Super unprofessional, the sudden charges, expecting the customer to pay for an employees…read moremishandling of our account, and basically muscling us to pay a portion when it was obviously their fault, in order to get repairs done. When we needed the services to be done, the service person continually called the wrong number for me, (which they have my phone number on record) because it's my husbands and he was traveling out of town, somehow someone had that number and obviously he was busy to take a call. I own the company, I own the building, I have my name on the bill, but they send the bill to my husband :/. I had to yet again, tell them who the boss here is, and who pays the bills. Atrocious.

Our initial contact began after 35 minutes on hold. After learning the details on their offers, we…read morerequested an appointment for a site survey and install. The salesperson took our information and said the next available appointment was the following Monday. We asked if Saturday might be available. He said he'd check and get back to us, but never did. We called again at the end of the week to check the status of our appointment and found out there was none. Our third call was on a Monday morning to request an appointment on Tuesday. The technician showed up just before noon and let us know that the signal was too weak to be useful. Bottom line: a waste of time.

When you come here make absolutely sure you sign in on the kiosk by the door. I been here before so…read moreI sorta knew that. It's fun to watch people come here and walk to the desk to only be told to go sign in. There was only 1 person in front of me. 4 workers each with a client. Each worker after they are done with their customers they all have to walk into the back room and stay there for 5-10 mins even though they have more customers waiting. Then they come out and talk with each other for a bit before calling the next person in line. If you're here on a lunch break I'd recommend planning ahead. I do believe they have appointments available. Just to drop off equipment it took me over a half hour and that's with one person in front of me. Dealing with the worker was super easy. Pleasant attitude and the whole process was done in 5 mins. So there's a plus there. Moral of the story plan ahead and come when you have the time or patience.

Just trying to return equipment. I drown the 20minutes and tried two separate time--each time i…read moreleft after waiting an hour. Poor service and management. I wish it wasn't the only game in town so top speak

NTI is a client of mine and as clients go, they have been great to work with. No issues, no…read morecomplaints, and great communication

From the owner: Since 1990, we stake our name and reputation on providing all our customers with the right solution…read morefor their communications needs, taking advantage of new technology and providing true value with continued support. No matter what your communications needs may be, the Normandeau Staff will provide you with proven technology and superior customer service. Over the years we have prioritized quality service while maintaining the friendly attitude that make working with Normandeau Technologies a pleasure for our customers. We believe that our business is built on relationships.

I have used AT&T since I bought my first cell phone when they first came out. I've been living in…read moreSaratoga for over 15 years and started going to this store when I needed help or a new phone. Staff was always helpful and kind to this "old" lady who didn't understand any of the phone workings. I bought my last phone in 2014 and when I began having some problems, went to this AT&T store today. The person who helped me was David and he was wonderful! He explained everything to me in clear words that I understood and then sat down with me to do all the "computer" work that I couldn't do. David explained everything in terms that made sense to me and quickly handled all the computer work. I was so surprised at how easy David could do this. When I had tried to call AT&T about my phone, I had to deal with AI, which I can't. I was concerned that my problem wouldn't be resolved, but David handled it quickly and accurately. I am so glad that David was the employee that quickly and efficiently handled this and explained it all to me as he was doing it. I hope that David is always there when I have to come in and hope that the rest of AT&T employees are as kind and considerate as David. I definitely give him five stars!

They will destroy your account and sell you lies. If you're not careful all of your data will be…read moresold by the staff and the company.