This store offers a great experience and knowledgeable reps willing to help you! Most devices are…read morein stock and a large selection of cases and accessories are available.

I have not really been much of a fan of phone companies since I have had pretty bad experiences at…read moreother ones. We switched to verizon a few years ago and somehow going to verizon tonight is the only time I really remember! First, as you walk into the door, someone greets you and asks how they can help you. Once we said we had an appointment with Nico, the greeter immediately told Nico we were there and we didn't have to wait longer than 5 minutes to see him. I honestly think we only waited 2 minutes for him to actually meet us! Anyways, Nico is probably the most friendly and accommodating customer service representative at a phone place I have every encountered. He spent 30 minutes with us trying to switch phones and other random things we needed to do at verizon today. He did not seem rushed or anything! If I were to need my phone serviced or anything having to do with verizon again, I would definitely come to this location and see Nico!

Walked in to get off my parents phone plan. They told me a had to call a phone number and couldn't…read moredo it in person. No further info. Made me leave. No wonder the store is empty.

Dominic was very helpful. He would sincerely listen and try to help me each step of the way with…read morewhatever he could. Yes, there were times I had to wait, but I honestly don't mind when I know the customer service was at this level. The transition to three different phones was easier than I expected because Dominic took the "bull by the horns" and guided me through it like a champ. I would trust him to help me again. Maybe I will be switching my internet over to Verizon...really tired of Cox overcharging. Thank you so much Dominic! See next time!

After getting a E gift card I went to get an I watch as the email said I can use on wearable tech…read more Lady told me I can't use gift cards at her location and needed to find somewhere else. No real help offered I even had to inquire where a location was that would accept my gift card.

Kristin one of the Managers at this Verizon Store was amazing to work with. Super professional,…read morepatient, knowledgeable, and actually took the time to help me get everything figured out. Multitasking like a machine! Helping people while still greeting everyone who walked through the door and making sure nobody was overlooked. Greatest customer service ever. Verizon is lucky to have her! Employee of the year has my vote!

Works globally, military discount for my family. Been with them for many years. Good customer…read moreservice

Definitely the best Verizon I've ever stepped foot in, and probably the best establishment in…read moregeneral. Myles and Hailey were super helpful and nice to talk to.

Do not go here. They are third party store. They really screwed up my plan. Went from ultimate to…read morebasic. Didn't get any money back to my trade in phone. THANK GOSH I went to a cooperate store and they helped me fix everything they changed. Dan the manager was kind, but they knew what they were doing and screwed me over.

Been a loyal customer of Verizon for 15 years and this store made me want to switch carriers. I…read morebrought my husband over from US Cellular. It took us 3 hours to get our plan activated with no explanation as to why we were having problems switching my number from one Verizon plan to a new one. RJ was passive-aggressive and less than helpful. My husband sat on the phone with the service department for 2 hours trying to figure out the problem while RJ sat on his phone and washed the windows. When we were finally done on the phone and ready to proceed we had to wait on RJ because he was helping other people. To then "expedite the process" RJ started clicking through our contract and accepting the terms until I said, "If that's our contract shouldn't we do that??" He claimed we were getting the teacher discount and trade-in discounts. We were not told how to send our trade-ins, or how to activate the discount. We had to sit on the phone with billing for 2 hours getting it straight but unfortunately, due to RJ's lack of competency, we are still getting charged $120 more for our July bill than we said it would be. Reached out to the manager Nick and the district manager Amelia but took 6 days to hear back from one of them. No apology for this horrible process, how much time we've spent figuring this out or the complete lack of customer service by his employee. The worst Verizon service my family and I have experienced in 15 years.

I don't know if I have ever written a negative review. This store has been completely ineffective…read moreat handling a billing issue. In short, I paid for the device (trade-in your old phone/upgrade) in the store and they did not apply the discounts. I have been being billed for a phone (that I paid for in the store), 2 smart watches & an iPad (that were Free) on my monthly bill. I have both called and gone into the store multiple, multiple times where I am put off and told that a Manager 'Nick' (who is the individual who actually set up our plans incorrectly in the first place) or Holly, neither of which have returned my call ONCE. Now I am being told that too much time has transpired after months and months of communication. I feel like I am 'stuck' and have been taken for a ride by TCC Verizon. This cannot be that difficult to sort out. I would not utilize this store in a future purchase as they have been dishonest and ineffective.

We stopped at this location on a Sunday around noon, to return old trade-in phones. There was a…read moreline of six or seven people at the front, with very limited seating, as we waited for an hour to get our turn. It took only about five minutes once we were at the front of the line, after waiting for the hour. This was a busy time of day, and there were two staff members helping customers, with a manager, who came out to the floor to work through customers like us with very quick processes. We appreciated this! Overall, a good experience here, I wish they had more staff during these busy hours, but next time I will try to come during a slow period to avoid the wait!

There is quite a few employees this store each time I've been in and half of them don't do…read moreanything. I ended up walking out after 20 minutes of waiting to turn in an old phone.

We walked in, added ourselves to the waitlist, and sat down to wait out our time. We had to wait…read moreclose to 20 minutes to talk with a customer associate. Adam was very friendly and answered all of our questions. He took care of our needs for switching from our other cell provider. Everything took close to two hours, but we were pleased with all that needed to be done. The store was clean and nicely arranged to see what products they offer. Their women's bathroom was stocked and clean as well.

Two managers are literally watching 3 customers get help and are on their phones while 3 other…read morecustomers wait. One just walked out because it's blatantly obvious they do not want to work!

What a great experience! I called 4 or 5 places around town to replace my Note 9 phone battery. The…read morepeople I spoke to seemed hesitant, we have to order the battery, we might get you in in a few days and you'll probably have to leave it overnight and they quoted me higher prices than CPR . Called Ryan and he said I'll order a battery, it'll be here tomorrow, and come in and I'll change it while you wait. He called me. I came in and he had my battery changed in 20 minutes and it was $20.00 cheaper than the lowest other price quote I had gotten. I will be a returning customer the next time I need anything done with my phone.

replaced my phone screen again after the first time because my phone was overheating and I could…read morenot use it. Put me out of work for a week for the second replacement. then about three weeks later the shitty cheap chinese phone screen they put on SHATTERED after the only drop the new screen had. never go here horrible

Was there on Nov 7th..arrived a bit after 5pm. was told they usually don't do repairs this late in…read morethe day since they close at 7. The decided they would fix the screen on the phone. Great guys there with fast service. I will always go to this store.

What an amazing way to do business. Your main way online is to schedule an appointment. You…read moreschedule your appointment just to go into the store to drop your device off, but wait! You have to wait in the line of people who didn't schedule an appointment. Makes complete sense.