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Verizon

5.0 (3 reviews)
Open • 10:00 am - 7:00 pm

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1 month ago

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11 days ago

What a great addition to downtown Highland Park! Great service,! The person working there was extremely helpful and very knowledgeable

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5 months ago

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Verizon

Verizon

(96 reviews)

$$

I have posted twice about being removed ny police for trying to get a credit i was owed. I was…read moreremoved by police for simply trying to get my credit. When I find the most ironic is that I get an automatic reply from a Verizon bot saying that they're actively investigating the issue. Which is a complete and utter lie. They do nothing to follow up. It amazes me that these empty promises somehow make me feel that I should be rest assured quite the contrary, and I'm sure I'll get a automated response from this email further exemplifying the BS behind this company. That's all I got to say for now.

I urge corporate to do a full investigation on this retail location. It is very poorly run. I was…read morescheduled to pickup my brand new iPhone today and was told I would be notified in the app when it was ready for pickup. The app never updated and when I tried calling I was routed to an offshore call center. I decided to head into the store later in the day despite the phone note being marked ready. A manager immediately said he would go back and grab it upon my arrival. He came back about 10 minutes later, asked to see my ID, then handed me a bag. Before walking out the door, I reached into the bag to check the box. To my dismay, I was given a tainted box that had been tampered with. There was a sticker that appeared to have been removed from the box, leaving multiple indents and marks as well as a dent in the upper corner. I was very concerned the phone had already been used. When shelling out $1100 for a brand new iPhone, I expect a pristine box. This is where the manager decided to lie and humiliate me in front of about 15 bystanders. He claimed I already took possession of the device, and my only option was to return it, in which case I would forfeit the promotion I had used and he said I would not be able to obtain one for 2 months as they are not available. All I was asking for was a new iPhone as anyone would expect. I was met with negativity and rudeness from someone who claimed he was a manager. When I said I was going to call my lawyer to check, he changed his tune and said he can call another store. Please know you will be intimidated and harassed in this retail location. Verizon - Do Better.

Verizon - mobilephones - Updated May 2026

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