The only reason they get two stars is for the good service I relieved in the distant past. My…read morerecent (within the last year) visits here have been nothing short of horrible! I know that the manager has recently been changed and boy does is show. She is horrible and should go back to customer service training school!!! MY TWO MOST RECENT VISITS (with the last six weeks) 1. Son needs an upgrade - had unlimited data. Salesperson (SP), too bad - you get 2 gigs. Me - Is there anything you can do? We are long time customers and we need more than 2. SP - No, those are the rules. Me - Well, with all the competition it seems like something can be done. SP - No . Me - Can I talk to the manager? SP - She will tell you the same thing. Me - Please get her. SP goes to manager and literally tells her what he said and to tell me the same thing. Me - Please don't tell her what to say, please let me tell her my story myself. Manager to me - Don't be rude! What?! You guys are crazy! Who treats a customer like that?! Leave in a huff. Call Verizon on the phone. Yes, no problem we can give you 6 gigs for the same price for being such a loyal customer. So easy and the store so unprofessional! Went to Costco and got the phone for less money too! 2. Upgraded my own phone shortly after the iphone 6 release, but didn't get an iphone. Went into store to get help on setting up voicemail. Was told there was a 40 min wait. Waited patiently for over an hour. That's when I noticed that others were just coming in and instead of waiting were saying that they just needed one little thing. And they would take them. What?! I asked when I would be called. They said that there were still two people in front of me. I told the checker inner person that I just need to know how to get digital voice on the new phone. He did his best to help me. Kudos to him but they never called my name and it took two phone calls to Verizon tech support to get the phone working properly. And truth be told it was my son who eventually figured out the issue.

Employees have no idea what they are doing and constantly ask each other for help. Plan on at least…read more1-2 hours even for simple issues.

I called Astound intending to cancel my service because my price had increased past where I was…read morewilling to pay, but Leila (not sure of spelling) was very helpful and was able to get me a great plan. The call also went through quickly and I spent a very short time on hold while Leila found the relevant info. Astound generally has pretty reliable service for my needs as well.

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

I have been with AT&T for over 40 years; with landlines, internet and wireless. Up until several…read moremonths ago I had been receiving tolerable service. All of a sudden my internet and wireless greatly degraded so I am getting less the dial-up speed. I have had about 8 sevice technicians to my home but they are unable to restore my service to acceptable speed. I should be getting around 6Mbps but am getting less then 1 Mbps. I am paying about $113.00 dollars for wireless and about $60.00 for internet. I am now considering switching to Comcast!! Readers beware of AT&T

I'm calling to find out why my internet kept quitting yesterday (Aug 24), so I can determine if…read moreit's a problem with my computer, my modem, or your system. I don't know if it is fully working today. Downloads stop in the middle. There is no place I know where I can find out about outages. I have spent the last 20 minutes on three calls to your automatic fake agent that loops me through the same series of press 1, press 2, press 3, commands, but I never get anywhere, just a replay of the same thing. Is this what monopoly looks like---all for the company, the customer be damned? I already know about your capture of the FCC and other federal agencies, along with your telecommunications pals. You have been hiding the real facts on EMF bio-research for decades. Meanwhile, the great majority of studies--on neurological, fertility, reproduction, and developmental effects, as well as on oxidative stress, formation of free radicals--leading to serious disease-- have been demonstrating health effects from your wireless services for decades. You, like the tobacco industry, hardly care. Your services are way overpriced for what you get. You've held people who need landlines hostage. Yeah, this review is "epic" all right.

It's been about six months now and every single aspect of my experience has been excellent…read more Online speed-tests show that I am getting exactly what I am paying for and the customer support that I have gotten is so good I doubt that I could get that elsewhere at ANY price. There has not been a single ripple in my service and I am at the computer all day, since I work from home. I have a business-class of service because I need a static IP address to host web sites on my home server, so my initial configuration chores are significant. But the availability and quality of support is better than I have had anywhere and I have used a lot of different services over the years!

Interlync has hosted and maintained our website for Logo over 16 years. The owner Kevin has been…read morean excellent source for information. Interlync has kept our website and emails safe from spam. Jim and I are very happy with service. Their website will give you any updates on system issues. You can login your spam and email from anywhere. You should see all of the spam that Interlync stops from downloading to your computer. Use Interlync if you want a safe and reliable website host.

This company is great! Their PBX is very cost effective and comes with over 100 features. Great for…read moresmall and big businesses. I definitely recommend this company!

From the owner: Our Network Solutions and Services Team (NSS) provides premium I.T. consulting services with a…read morefocus on complex design, implementation, performance and optimization of our clients' networks. Our engineers directly contribute to our clients' success, deploying the latest networking technologies in the highly dynamic environments where they operate. NSS Engineers possess hands-on experience with a variety of real-world customer networks, which allows them to continuously build upon their existing knowledge and ability, creating a high level of efficiency for the I.T. infrastructure services that our company provides.

Great Service! Larney was an amazing tech and extremely helpful! Would definitely recommend their…read moreservice.

This team is horrible. Warren is the Manager. He is very condescending and likes to blame…read moreeverything on the customer. I wish my building didn't have a contract with them. I hope the building will make a change soon.