Really great service. I drove out of my way to buy a phone at THIS store because it had the best…read morereviews! Once I got there I could see why! So glad I went! The employees especially Edward, were so hospitable and kind! They helped guide me in making the purchase that best suited me. They were very knowledgeable and informative, which is what I needed. They helped me consider all my options with no pressure and they were very patient. I really feel like they went above and beyond and made me feel that I mattered as a customer. I felt that all my needs were met, and I was highly satisfied. I would highly recommend !

This is why I left ATT for Pure Talk. ATT treats its customers like dogs - even though I had been…read morewith them for 20+ years. I've been to this store twice. the first time they told me I would be credited for my old phone which I paid off when upgrading. It never was credited to my account. had to call customer service and they said it wasn't paid off. I had to dig up my old bank records to show the payment. Second time was to close my account. The guy who came up to help me wasn't interested in anything I had to say. I simply wanted to confirm the closure and see if I could pay my balance in the store. He literally just said, "nah your account is closed" and then just walked away. classic ATT customer service!

I do not recommend this place…read more I came to this place because I wanted to remove one line from my account , it was too expensive for me to pay for two. I only wanted to keep one line. Travis wanted to help me, and I agreed. He told me that we would remove one line, just as I wanted, and that ,,HE HAVE A GOOD DEAL FOR ME,, He said he would give me a FREE tablet and a watch. But he didn't tell me that I would have to pay for them for three years. Plus, that would add two more lines. So instead of having just one line, as I originally wanted, I ended up with three. He never told me about this. He didn't ask me anything at all. He started processing a new phone without my permission. He didn't even ask me if I wanted a new phone. When I got home, I saw that I now had three lines instead of one. He said it was a good deal, but I'm not sure it was a good deal for me.

So glad I was in the area. Such a better experience than the Northbrook store. My sales associate…read morewent out of his way to problem solve. He also got me on a cheaper plan. I felt respected and cared for.

Smooth and straightforward process shipping multiple boxes to Canada. Neat, cheerful store. Nice…read morelocation on a revitalizing stretch of Oakton. When there was a difference between what the website price calculator told me and what their computer told them, they handled it well and we got everything ironed out. I've had positive experiences getting items delivered by UPS, too. Never once have they shown up late or delivered my stuff to my neighbors. Would choose UPS over the competition every time.

I went to this location to return an amazon package which was in its original packaging with the…read morenew return label attached. How i normally return. Anyway i went into the store and the female working there says you need the original amazon packaging which i said it was. She said we will charge you 5.99 for additional packaging. I said i am not paying when i always return this way. She said bye. I went to the ups in morton grove and they said there was nothing wrong with the return packaging. Done with the Skokie oakton st location. Train your workers. Waste of my time.

Don't waste your time here place is horrible terrible customer service. The guy didn't even fix my…read morephone and made me pay extra charges for him breaking my phone and none of my screws were placed back in the phone my battery was taken out and left moving around in the phone wish I can leave no stars but

Great store! The owner is very knowledgeable and helpful. Great variety of cases and screen…read moreprotectors. Prices are way better than the big box stores.

First of the all, everyone there is extremely helped. I've repeatedly stopped in and every time I…read moresave a lot of money and avoided huge headaches. They've fixed old iphones and computer for me in a timely manner. I've made appointments but if they have time they'll fix your electronics as a walk-in. 100% recommended

Came last week Saturday 7/25/26, I entered the store to fix a screen, they tell me it's 160, no…read moreproblem paying it. But when I came a week later for the parts that was ordered to drop my phone , they tell me they can't do it because I carry a different provider and had to wait 3-4 weeks. I don't understand why that wouldn't be a question they ask the first time when you come into the shop? I wasted time coming back and forth to be told no. I was also told they were gonna call when the parts came but they never called, I had to call myself to confirm they had it. They confirmed they did but they never verified or asked what carrier once again. WASTE OF TIME

This place is racist and only hires 1 ethnicity to work here. After submitting a complaint they…read moreretaliated by purposely delaying future deliveries. Would rate this place and ups a solid 0 stars. If you have any package that's being sent or returned through Amazon you are sol and will be in limbo until ups decides they want to touch your package and get it moving. It is not a priority to them even when you are knowingly paying extra for expedited shipping. Once again, a solid 0 stars.

I've used this location a few times and I've never had any issues with what I've needed. But I felt…read morecompelled to write this review after interacting with and observing the employees when I stopped in this morning to send out a package. It wasn't too busy, just myself and two other customers. There was a man and a woman working (same gentleman I've interacted with the last few times I went). He warmly greeted me and then apologized since they had a power outage in the morning so the systems were running a little slow. While we were waiting he noticed the guest behind me and helped direct him on where to place the package he was sending. He also assisted his coworker (not that she needed it, per say, but it helped keep things running smoothly). After that the computer was ready and he scanned my package. He was very efficient and made sure that he was using his time wisely. I also observed the woman helping the other customer while I was waiting, and she was very detail-oriented and professional with him. While I was leaving, the gentleman gave me a friendly goodbye which felt very genuine, and I left the store actually feeling better and had my day brightened up. Can't say that about many places these days, so big thanks to them for being so great!

Great service! I came in to get an iPad fixed and I was 20 min before closing. Not only did he do…read morean incredible job but he also stayed after closing time to make sure the iPad got fixed! I highly recommend this business to anyone needing a phone or iPad repair!

Awesome, awesome, awesome - customer service, price - went over a quick solution. If you need a…read morescreen repair quickly and AFFORDABLE - go here!

Went to Galería Musical today to get my phone repair. I…read morebought my phone there about a year ago and I've had zero problems. Some kids asked me to borrow the phone on Thanksgiving and it got a virus after. As usual the place was really busy, but the owner Paul made sure that I was taken care of right away. He always makes you feel welcome even when he's super busy. One of his employees took care of me and took care of me right away at a great price as well. I will definitely go there next year for on your phone. I love their customer service and knowledge.

My daughters had completely broke and partly shattered the screen of their new iPad; so I brought…read moreit here hoping to have the screen replaced. Paul was super kind and helpful. He had it repaired for me in under a week. I went in to pick it up, and it looked BRAND NEW, beautiful! I'm one happy customer, and I will definitely be coming back here for any and all issues that they can help me with, because they are trustworthy and great.