Cancel

    Open app

    Search

    AT&T Store

    5.0 (2 reviews)
    Closed 10:00 am - 7:00 pm

    AT&T Store Photos

    You might also consider

    Recommended Reviews - AT&T Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jeanne H.
    19
    50
    38

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - AT&T Store

    Verify this business for free

    People searched for Mobile Phones 616 times last month within 15 miles of this business.

    Verify this business

    BestBuy

    BestBuy

    2.3(108 reviews)
    3.0 mi
    $$

    Placed an order for pick-up today. I've been to this Best Buy and I like going to it because it is…read morein Lake County and the taxes are cheaper. I pkaced my order at 3:24 PM and it was ready to be picked up my 3:34 PM! I headed over and when I arrived, I checked in on the app and it was updated with a button to indicate that I'm in line. We shopped for some phone accessories but didn't find anything we wanted. So we made our way to the pickup line. We were greeted immediately and I mentioned that I was picking up an order. The cashier scanned my phone and quickly pulled my order. I checked it and it was exactly what I ordered. The cashier said thanks for the order and we were on our way out. Overall, the service was the winner here. Staff was friendly and the item I purchased was $100 off where every other store I checked online had it for regular price. I highly recommend buying from this location as the staff is quick to gather your online order and they are very nice at this store.

    I wanted to buy a new computer at a store, instead of online, so I could ensure a salesperson earns…read morea commission. The experience was not great, though there were some bright spots. I was initially directed to the Apple area. Two employees were working there with other customers - no problem. They disappeared after a bit, seemingly with those customers. About ten minutes of waiting later, hoping someone would be ready, I found both employees at the Microsoft area. No one had been available in the Apple area for that long - it seems understaffed. Someone in sales worked with me and was largely informative. The process wasn't inefficient; buying a new piece of technology takes time. Even so, it got a bit frustrating when two errors came up. First, upon transferring me over to the Geek Squad section, so I could have them transfer the data and assess the resale value, the first error came through: The transfer was said to be $40, but the woman at GS told him me was mistaken, and that it's $40 to transfer data between phones but $90 for computers to do so. I will give them credit for the high resale value of my old computer - Apple's online estimator gave me a paltry $35, whereas Best Buy assessed it to about $150. Still, the process of figuring out whether or not I could apply that directly to the bill, had to do a store credit, etc., was something the employees had to ask multiple other people about. It is OK to do that, of course, but it felt inefficient to this degree. As the GS employee looked through my computer, she mentioned that they'd have the new computer ready (with the data transfer) within 24-48 hours. I was very surprised! I politely mentioned that no one had told me that it would be an "overnight" thing - taking some time was anticipated, but overnight or even 2 days?! She was surprised I hadn't been told yet. Sales very much should've mentioned this, and there should be more coordination between teams. I wound up leaving it overnight, especially since my old computer already got the resale value assessed and needed to be there. It was ready pretty early the next day, which is good, but this was overall frustrating. Not as important, but they love to have 2-3 loud songs all playing at the same time. It is one thing to have different songs in different areas of a large store, but this was all quite close together, in terms of where the sound was coming from, and it was jarring and annoying. EDIT: I forgot to add...they have roving salespeople from AT&T who make eye contact with you while you're waiting around and then take advantage of your kindness. I find this process frustrating, similar to people with clipboards trying to get you to sign something. It is intrusive and tacky. I don't know why they allow this.

    Photos
    BestBuy
    BestBuy
    BestBuy

    See all

    Apple Deer Park

    Apple Deer Park

    2.7(247 reviews)
    5.2 mi
    $$$

    I dropped my phone and damaged my camera, so I made an online appointment at the Apple Store to get…read moreit fixed. Here are my thots: -Very easy to see what time slots are available and make appointment. -When I arrived, I looked around and there were no lines or signs, just a ton of people milling around. It took me 5 minutes to figure out how to register. -They told me to go sit at a table and someone would come by and help me. I began to wonder when I watched others walk in and immediately get help. -But, lo and behold, about 30 seconds before my appointment was scheduled to begin, an associate came over to help me. -She was energetic, friendly, well prepared, and knowledgeable! Jazmyne knew my name and the problem with my phone. -She took one look at it and said, "Your camera might not be broken!" She came back 10 minutes later with the broken lens cover and told me where I could get a replacement. -As I was waiting for my appointment to begin another associate was teaching a class on Apple Intelligence--very helpful! Highly recommended!!

    To start, I'm not a big Apple guy, so you should go ahead and skip to another review. ;-)…read more Imma try to be very objective about my experience at this particular location. I do have to visit Apple stores occasionally because of the ol' lady. Some are better than others, but my experience at this particular location was mixed. I had to visit twice. Both times, I did not care at all for the intake process. There was nobody greeting you, and by the time I seeked out a person with a nametag and an iPad, she looked like she wanted to avoid me and go home. The girl who ended up helping me to answer my questions was more hospitable. After hearing my situation, she explained that I would need to bring my faulty device in order for them to put it thru Genius replacement program of sorts, giving me a decent amount of discount on a replacement device. So, I returned home happy. I decided to go next to the shop in Woodfield mall, where they ended up placing an order for the replacement to arrive at the Deer Park location. This is when I had to visit the second time. Now, I confess. It was super close to their closing hours when I arrived to pick up the device. But I don't believe it should be a reason to not greet you and give you the feeling of being rushed. It's my personal feeling towards a service oriented shops. If I can help it, I would not come back to either of the two Apple shops I've been to recently, but I'm sure there will be times I would have to bite the bullet and do so, only because I don't want to drive unnecessary amount to try to find a better store...

    Photos
    Apple Deer Park
    Apple Deer Park
    Apple Deer Park

    See all

    AT&T Store - mobilephones - Updated June 2026

    Loading...
    Loading...
    Loading...