It looks as though they're busy and/or short staffed because there's not much movement in here today and according to the app they sent me to check my place in line I am still in 9th place, which I was later told isn't the same as what they see on their end. I've had issues with my iPhone 17 so I want them to troubleshoot for me. Service at this location has varied from year to year. The last time I was here they had lots of young men doing nothing and not being helpful at all. The folks working here now seem more professional, which I will discover shortly once I get looked after. Fingers crossed. Brandon helped me figure out what was going on with my phone & why it was draining so fast, so I left with a happy phone. read more

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This is not good. I'm waiting here at the store for the second day! Yesterday, it took over 4 1/2 hours to buy a new iPhone and to transfer my data from my old iPhone to the new iPhone. It doesn't end there. The data transfer did not transfer my events and medical appointments on my calendar. It also changed my calendar on my old iPhone so I couldn't retrieve the information and manually transfer it to the new iPhone. Hence, my second visit here. I made an appointment via the chat website for 11 am. I arrived a little early and checked in with Daryl (sp?). He couldn't seem to help me and then John, the manager appeared from the back door and I called him over for assistance. John assisted me the day before. John was helping another customer so I held back and waited for a bit. I informed him of the data transfer concerns. This was @11:19 am. He took a look at my phones (old and new) and he did a few things to both phones. Idk what he did to the phones. He left me @11:23 am to check on the other customer, who had been patiently waiting as well. Now it's @12:25 pm and I haven't seen John yet! I'm a pretty patient person, but it's cold in here and there is no restroom here for customers. One hour wait???? Geez Verizon. What's going on? There are other employees, however, John was the one assisting me yesterday, together with Leland. Leland wasn't in the store during my second visit. It's @12:45 pm and I finally get some time with John. I'm cold and tired. Don't get me wrong, Manager John appears nice and friendly. He just can't figure out what went wrong. The long and the short of this visit, was nothing could be done to resolve the glitch in Verizon's data transfer of my old iPhone to the new iPhone. I finally left this store at @1:06 pm. No resolution to the calendar data loss. Sorry if I miss any dates with anyone lol, including Yelp! There were also unknown charges on my bill that are still unanswered as it's difficult to have consistent service here. John attempted to explain the billing issues on the receipt saying that the next billing will reflect the correct amounts?! Not very comforting to hear that. Always ask for an itemized bill! You'll need it to check your next statement against what was "promised " here. Side note: The first day I had three different employees switch out on me. Each one kept going behind the back door for lengthy amount of times, only to have its customers wait for their magical reappearance. The customer sitting next to me even quipped that he wonders what they do back there lol. I asked an employee what was back there and I was told it's a break room. John said it also is a place to do research and more? The second day, same thing happened. I kept seeing employees go through this door for lengthy time periods. I can't really recommend this location for service unless you really have a whole lot of time to wait. Maybe, it's time to switch plans Verizon?! read more

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Verizon itself is not bad. the people who work in this store are. you walk in asking for customer support and all you hear is, "We don't do that here." "I called Verizon and they directed us to go in store for support." "We don't do that here." Well, gee, what do you do? Spoke with store supervisor today, looking for help, met with nothing but that response. he directed us to call. Asked for help with connecting and who to speak with ..." We don't do that here." It's true, they do nothing there. I recommend going to another place - they won't do anything for you here. Such a disappointing experience. read more

I was trying to change carriers, the last straw was after the past storm (Lala) where we didn't get our service back for nearly six days and when calling to ask when service would be restored as many of our neighbors with other carriers got their service back days prior and all Verizon could tell us was it could be a while. During the process of trying the switch we found out that your policy just changed in February 2026, that all devices have to be paid off before the devices can be unlocked. It would have been nice to have been notified ahead of time. I guess this is your way to keep customers because basically you have us over a barrel until the device is paid in full to unlock the phone so we could switch carriers. I think this is a dirty way to do business. This is another reason for changing carriers, besides the constant dropped calls and bad reception. It's too bad because we have been with Verizon for over 27 years and the prices keep going up and the quality of service has been going down. read more

We didn't go in to buy anything. My husband's phone had a virus that we couldn't remove. Chase was very patient and informative helping us clear up his phone. Excellent service with a smile! Thank YOU Chase! We'll definitely be back to see you when we upgrade or buy new phones. read more

We had fraud on our account and the fraudster took over the only phone number that we could use to authenticate with Verizon online. So we were forced to go to a Verizon store. Carol and Selina helped us fix the issue and I was able to get my phone number back. Very professional and friendly. read more

Joaquin at Verizon at Kapalhulu is excellent. He takes his time to explain everything to you. He answered all our questions. read more

Horrible service. Said it would be 30 min, waited an hour with no help. Wanted a new phone / phone plan. Took my business to T-mobile.

Don't waste your time here, go to a different Verizon location. The person that was "helping" me didn't seem to be listening to my situation and offered no solution. This person didn't seem to know what they were doing and gave wrong information. Save yourself a trip and headache and don't go to this location! read more

Lauren at the Kam shopping center location was awesome! She explained to us all our options and found the best solution for us in getting new phones read more

Zero stars for this place. Went here with my elderly parents to swap an old phone with a new phone. Taylor, claims that he is the "district manager" unable to do it since he can't verify the account holder's ID. Even with speaking with my brother on the phone who is in another state, he still not willing or provide options to have this done. Told my brother to go in a verizon store to be verified. WAY TO INCONVENIENCE YOUR CUSTOMERS! WHAT'S THE POINT OF HAVING SECURITY QUESTIONS?? AS A "DISTRICT MANAGER" YOU SHOULD BE ABLE TO RESOLVE THIS, IF NOT, YOU NEED TO GET DEMOTED!!! read more

Called so many times just for me to be left on hold. Asked for assistance for an online order that I had as a pick up at this location. I then received an email that my order was cancelled because the "pick up has expired". I received NO notifications that a pickup was ready. The order status said "order in process". When I asked why is my order being cancelled, nobody responded. Lazy and uneducated if you ask me. read more

I just went to a regular retail sales store; I wanted to get rid of a business account, that one of my late parents had (with their discontinued/deactivated cell phone number), according to Hawaiian Tel.com. I brought my parents' death certificate and old State IDs. The sales rep was like call *611 (from a Verizon phone) aka a 1-800 customer service hotline. I guess I could either call the customer service line again; or find a corporate store instead. Very Fruatrating; a Wild Goose Chase, just to save a full bucks. Lame. read more

Great customer service! Thank you for all the information given and for taking the time to explain how to get discounts!

The moment you entered the store, a welcoming atmosphere will follow. Very friendly staffs & are very accommodating as well. We ran to a several Verizon store before here & there is always a problem that can't be solve regarding our plan. Such a frustrating errand to comply. Hiding fees that aren't showed & discuss to us before we decide to switch Verizon. Every month we got this bill that doesn't make sense at all & they can't give us straight answers on what is going to our plan. So goodness we came up to here. We look for a corporate location & we found one closer to where we live. Super convenient! We should have gone in here at the very beginning! Anyhow, I'm super satisfied for the service. Fix the billing problem, & got our right bill the next month. It's not easy though but the customer representative (whom I forgot the name) is so patient & knowledgeable enough to keep everything in control. The store is bigger too. Cleaned & smells good by far. The interior design is a typical service provider business store. And at the time of our visit, they had enough staff to attend their customers. Lesson learned: Go to a corporate store the next time you do transaction, esp. if you got business account. Mahalo for reading & happy juandering fellow yelpers! read more

Verizon - Mobile Phones Near Me - Honolulu, Hawaii

Visited Verizon Kapahulu Friday afternoon 6/20, and was assisted by Joaquin. He deserves 5 stars for great service. Joaquin was pleasant, efficient, and took care of my issues right away so cheerfully. Joanne read more

Would give 5 stars if this experience only involved the very helpful employee Robert. I had an issue and no sales rep was making any money off me and clearly didn't want to help. Robert deserves a promotion. read more

Well, I guess I shouldn't tell the guy. "I don't come here too often because I never have a good experience." Started with technical difficulties and then wondering why the 'cheaper' plan wasn't so cheap - I remember seeing the unlimited welcome at $25 and the unlimited welcome plus at $30. I was quoted $40 instead of $25 and $50 instead of $30. I'm paying $50 already. The guy left me to complete a credit card application and started servicing another customer‍. Check back once and went back to purchasing customer. Checked again after 10 minutes - got his answer and said "okay" and walked away. Back to the other customer. Not even a thank you, have a nice day.‍ Customer service is key, and that is why I purchase unlocked phones. I haven't gone through Verizon to get a new phone in a while. One time it was an absolute nightmare - I spent way too much and not credited correctly. I only stick with Verizon because I need reliable cell service. read more

Manager Jake took the time to fix my phone. As I entered was greeted quickly, employees put me on wait list quick. Asked and inquired about problem. Blake grabbed my phone to tweeze a bunch of dust and lint out my phone . No further repairs needed! Validation, in and out???? What???? I love the staff very attentive and world class... Jake the manager needs a raise!!! Make sure to get employees to scan key card after hours in building elevator! Easy parking. read more

Been a Verizon Customer for 20 plus years. Use to go to the stores because the people there were friendly and customer service was excellent. This was back when they had technical people in the stores. They would help you with any technical setups. Mifi, home internet, and any issues you might have. Then they got rid of the in-store and put them in technical support. Seems now the folks there are flipping phones like I used to flip burgers in Highschool. I went to this location to upgrade my phone and plan. I am an engineer so I ask questions. I really am a heavy phone user. I needed a rugged phone with a large battery capacity and onboard storage. I'm going to purchase a pricey phone that I can rely on for several years. I am speaking to the associate when the manager comes and interrupts the conversation. She says "are you gonna purchase a phone already". I'm like excuse me!!! Who are you!!??? She says..."I'm da manager". I'm in a business suit, she was wearing what looked like pajamas she slept in last night and didn't change for "da work". She threatened to call the Police if I didn't leave the store. Bear in mind I have my wallet in my hand and they have my account history In there iPad. I politely said I've been a loyal customer for 20 plus years. I leave and go home to My Verizon to order my phone and now I can't get a human being on any line or prompt and the webpage is even worse. The call in is an AI disaster and there isn't even a hint of human interaction. It's a load of AI horse manure. I can't even get to a menu to cancel my 20 years of business with this Shop of Clowns!!! Verizon you need to wake up and smell the roses because you stink. I read they lost 30% of the customer base recently and I'm am now seeing why this is. read more

We've been going to this location for years and always had good service. Today was upgrade say and we were fortunate to get Anna as our representative who was fast and efficient. First she guided us towards the best deals at present and determined our needs. She made the whole experience relaxing and comfortable. After assisting in our 3 purchases she made sure we had all the settings correct and we left happy. read more

I arrived at store around 4:45 pm when it wasn't too busy. Mike helped me with Samsung Galaxy S10. $300.00 promotion and $100.00 trade in for Samsung Galaxy S7. There were 2 different ones. One with 1 camera and other with 2 cameras which takes better pictures. Otterbox clear doesn't come with top cover. Bundle is cheaper than ala carte. It includes Otterbox clear, Invisiclear, and Mophie Charge Stream Pod+. read more

Verizon - Mobile Phones Near Me - Honolulu, Hawaii

Went to Verizon and switched my family of 4 over from T-Mobile since they have a better deal on 4-5 lines plus they give discounts for first responders and extra fro trade ins. I was rocking an iPhone 6s for years lol and it was doing what a phone is supposed to until my screen popped outta the frame because the battery was going bad and expanding to the point of possibly blowing up in my face. My wife and kids were rocking a Galaxy S9 and LG Aristo 5 lol. Anyways, we got the iPhone 12 Pro (practically free with the trade in and transferring our phone numbers over) and the Samsung Galaxy S20 (all free if you order online). Huge upgrade from the last phones plus the monthly bill was about $15 cheaper than my last provider. Anyways, Pauline, Owen, and Manager, Jake were all amazing with us because we had a ton of questions and they had a lot of patiences. We even witnessed Jake dealing with an irate old lady customer who was yelling and being borderline disorderly. She ended up being walked out of the store and security in the area were helpful. These guys helped us out within 2 days. We parked on the street next to Keeaumoku Walmart, but they also have a parking structure that are open Mon-Fri from what I'm told. read more

The man that helped me, Kinda irritated because i didn't get his name. But he had braids/dreads. He was not helpful at all, seemed like he didnt want to be at work, kept yawning infront of us, had no personality towards me or my mom. And when he finally finished helping me, he took my old phone and walked off without letting me know he was done, never said thank you, or let me know i can leave, never gave me a bag for my new phone, had to grab my own paper work off his computer. So i had to go up to another worker and ask them if he was done helping me because he never said anything. This is the second encounter with an employee who didnt have good customer service. We tried to stay humble, and we did. But that was unacceptable, been a customer there for so many years. And the customer service has just went downhill at this location. read more

customer service selena was excellent! explained different options on upgrading our phone and how our bill is affected ina way that was easy to understand. we had her undivided attention. she patient with our questions and we walked away totally satisfied! thank you selena! read more

I just switched over to Verizon after being with another carrier for 17 years. Unfortunately the Verizon promo has proven to be a scam with all the fees activation, taxes, and not a good explanation from the "Specialist" who assisted me with switching over. THe specialist was in a hurry, didn't go through the plans clearly and didn't explain the promo very well. As it turned out, my phone started freezing numerous times while doing research, sending emails, and editing presentation material. After continuous frustration of freezing and having to turn the iPad and iPhone on and off I decided to visit Verizon and long story short they told me I've passed the 30 day window. So they suggest that I call the corporate office and of course I've been on hold now for 19 minutes because I explained to them how unhappy I am with the service and I'd like to return all devices and cut plan and of course they tell me I have to pay for everything !!!!! Over 8,000 dollars now is that a promo for real?!!! I was initially calm and now it's elevated to a higher tone as I continue to wait on hold......And I'm Going to file a complaint to the BBB and I can't imagine how many other people have gone through this, and Verizon continues to reiterate that "we have a policy". Well, everyone has a policy, when people are not happy with services we try to resolve, I understand that, but for my resolution I want to return the items and be sure that there is no financial obligation , because they are saying that I have to pay for everything! Again over $8000 for products and service that I am completely unhappy with! Still on hold it's a total of 25 minutes now .... 27 minutes ..... the ploy of being on Hold for so long and hoping the customer will hang up ..... because who wants to be kept on hold Part 2 will come!!!!! read more

Person was not helpful at all. We asked for parking validation and his response was "we are out of stickers". So either he was lying or bad management for running out of stickers. Either way this was a bad experience read more

Claudia was super awesome and helpful! I was ready to cry because I was having a bad day and thought i would have to come back. She was so nice, I was able to turn in my old phone and she was so patient in explaining the credit. Thank you Claudia!! read more

Tried paying off my phones at the Verizon store, They told me they can't take my payment and I have to go on line to pay. I go on line and the Verizon app says I have to go to the store?? Very frustrating and I guess they don't want a payment. Very inconvenient and poor customer service. read more

Stanley and the other Asia guy working there Saturday night are incapable, rude CLOWNS. I came to the store right before closing time to get help with porting a number over from another carrier to Verizon for my bf. Stanley has done the initial "add a line" setup a week earlier and gave us a Verizon number to call to port the number over. We've tried the number several times over the week AND went to another Verizon store to try port the number over with no success, so I came back to Stanley hoping he can finish what he started. He gave me the shrug and "well that sucks" after I explained to him the time and effort my bf and I spent so far. He then failed to port over the number himself and gave me the "you gotta come back on Monday". I asked him if all he can do is to call the Verizon port center which I can do MYSELF, and he said yes. My bf parked his car and came to the store shortly after 7pm (the store closing hour). The door was closed and I asked the other Asian guy working there to please open it for my bf. He went "when the store is closed it's closed I can't do anything for you". I patiently explained to him I'm here to port over my bf's number so he needs to be in the store. Guy gave me a nasty attitude and insisted he can't unlock the door. After the failure, the guy's refusal to let my bf in, and ALL THE ATTITUDE, I've had enough. I asked Stanley to reverse the "add a line" transaction and get me a refund. He spent another 10 minutes and came back telling me he can't do anything and I need to CALL Verizon. As you can tell from the story so far, they CAN'T DO ANYTHING FOR YOU at this store. As I was leaving I confronted these two people "you should be more apologetic in situations as this as customer service specialists". Guy went "well there is nothing I can do, you can make an appointment to come back on Monday". WTF, you wanna waste MORE of my time?!?! WHAT A BUNCH OF CLOWNS. They don't qualify for this job. read more

Walked in today with my husband to upgrade our cellular phone plan since I received a reminder text message to do so. When we entered the store, we were immediately greeted and were asked for our phone number to sign in and state our purpose for this visit. There were 9 people ahead of us but we weren't in a rush and there were so many new Android phones (eh, he likes them) available to try. The wait wasn't longer than 20 minutes when a representative, Reginald, came and got us. Reginald was our service representative who kindly took us through the options for plan upgrade and eligible trade-in savings. He was very thorough in explaining the latest Verizon wireless plan which we received an extra GB of data for LESS money than what we've been paying for, carry-over data for a month to the next, an app which can provide our data usage and a "safe-mode" to prevent overages. We were pleased that Reginald spent about an hour with us while helping my husband get the best possible plan and getting him to upgrade his old DROID Turbo. We've been loyal customers of Verizon for many years because of their wireless coverage on and off-island. Thank you, Verizon! read more

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Owen was very helpful in the upgrade to my newer phone. I didn't expect the money back offer for my old phone! Glad i didn't stick with spectrum and not take advantage of the $800 off a newer phone! read more

Verizon - S22 ultra - Mobile Phones Near Me - Honolulu, Hawaii

We were here recently to check up on my verizon set up. I have been with Verizon for a very long time and these guys really gave me the deals and services i needed. Great location and staff here to set up your Verizon accounts and services. Will be my go to stop anytime i am in town. read more

I don't know what everyone's complaining about, but you're going to love this review. Parking: Probably not many options. Me and my brother went to check out the phones at Sam's Club and Walmart before going to Verizon. Hence, our car was parked at Walmart. Service: I couldn't ask for anyone better. We were greeted as soon as we walked in and signed in to be served. 2-3 minutes later, Sia came out and greeted us. Simply put, we needed to find out what our options were since we were adding another line to our plan. He explained that we would have to move to the share everything plan which we already knew because we did our research. However, this did not stop me from taking the iPhone 5 home later that night. Sia was really helpful and although the systems had a technical glitch, he was able to solve the issue through an alternative route. We had some time to chat for a bit about the company, the phones, and some other stuff. It was pretty chill. I think what also helped pass the time while the computers were lagging was this guy busted out the Black Ops II drone and started flying it with his iPhone. We were all just watching him flip that thing. It's unreal how much a $300 toy can make a 30-40 something year old smile. This other guy came bustin' in asking if they had an ipad without contract, but the price wasn't in his range and he bailed out saying, "Ah... I gotta keep tryin'. Imma keep tryin. Thanks!'" -- and I was thinking, "I like the spirit!" Product: The iPhone 5 is pretty awesome. The price is a big hit on the wallet though which is unfortunate. If you ever need to save that extra bit of cash, Walmart and Sam's Club were having sales on their iPhone 5's for $127 w/ 2 year contract (sold out fast). THAT IS EPIC. BUT you won't get the same service as you do here. No way bro. Is the SERVICE worth the extra $70? No. My time was worth the extra $70. It took 3 days of searching to find a place that wasn't sold out. Everywhere else has the iPhone on sale which is a pity, but hey. Business is business. read more

I went in today to pay my brother's phone bill and also asked why his bill seemed a little higher. Joel helped me and was able to give an explanation that validated what I suspected was the reason. He exhibited good customer service which is sometimes lacking, and I appreciated it. read more

I had a great experience with Brando helping me and my family get our phones set up. He really was helpful in getting us the best plan. We walked out happy. Thank you for the help! read more

Mr. Mike Chang at Verizon Kapiolani Blvd was a wonderful customer solutions specialist! He is very friendly, courteous, knowledgeable, and helpful individual! I had some problem with prepaid services, and he helped me any way he could. Although prepaid system is not user friendly, because of the good monthly charge, I decided to keep it. Mike was also, a good sales rep, introduced me with different types of products, explained me the benefits and usage of each items very well so I can understand them. I end up buying four items for myself for Christmas, and I am very satisfied with all of them! Although I went in to the store with prepaid service complaints, Mike's positive attitude, effort, and overall wonderful professionalism helped me leaving store with happy feeling. Thanks Mike!! read more

Brandon da best! Thanks for helping me with my new iPhone and setting it up with a new case and screen protector.

These guys never, ever fail to help. My wife & I have been long time Verizon customers, and have always gotten the best service from this location BY FAR. We've had "okay" to poor service at other locations, but whenever we've come to the Ala Moana location, the salespeople have always been friendly and over the top helpful. Went in today to get a phone problem resolved that was caused by another service provider. I was in and out in less than 15 minutes with a replacement to be shipped to me tomorrow. I'm just sorry I forgot to get the name of the guy who helped me. Customer service here is 10 stars!! read more

Walked into the Verizon store as my company uses Verizon and they were going to get me a new phone. first of all I was ignored while there were 3 sales people two of which were chatting away with each other. finally I asked the two that were closest to me who were chatting away if they had a Certain Samsung phone he gave me a look like I was bothering him, and proceeded to answer my questions in a condescending way which naturally I thought was uncool for a salesperson. i asked about a newer phone which he snidely remarked we don't have that one and looked back at his coworker ready to continue chatting. With that I had enough and decided to leave the store since talking to each other seemed more important than a customer. I rate this a pretty bad experience and I am happy I am with a different provider for my personal phone I have never been treated like that at my own provider. If they didn't have the phone they would look it up to see if they may be getting it rather than treat me like I'm bothering them. read more