DEPLORABLE SERVICE. A few days ago, I visited the Kapahulu branch to pay for my service in cash. I…read morewas treated in an extremely rude and disrespectful manner. The woman who assisted me made absolutely no attempt to help me make my payment. When I asked for her name, she refused to give it to me (she is a woman with a dark complexion, perhaps from India). When I asked to speak with the manager, he was equally disrespectful and refused to help me. When I told him that I have been a customer for 10 years and that I bring them business every month, he mocked me; and when I pointed out that the Verizon store is right across the street, he invited me to take my business there instead. He said his name was Eric, but he refused to tell me his last name.

I have been coming here for years. Nowadays It's a hit or miss to get somebody to help you. Before…read morethey had a person at the door to check you in and you'll be served within next 5-15mins. With call outs and just 1 person on the sales floor, that's unacceptable for a big company. Also I came in a few days ago Erick was very unprofessional took him 20 mins to approach to greet me and he gave me attitude like I don't know what the hell I'm doing. As he looked at my phone for any damages, he slammed my phone on to the table without my cover on. Talking about the difference between iphone 16 and iphone 16 pro. He told me the 2 phones are same. There's much more to say but hope Kapahulu will do better in the future.

Apple Store sent us here to unlock something but in comparison the deal for a new IPhone 17 was…read morebetter through our carrier here. We had a short window of time due to a 1:30 pm lunch reservation but our salesperson was fast, efficient and completed the sale and we were able to leave with both the new and old phone. Need to return the old phone within 30 days so we are doing that today. Now hubs not only has an upgraded phone but a protective case, screen protector and charging block for his new toy which he is on ALL the time.

Continuing Saga! Although I clearly told them to cancel whole transaction, the following happened:…read moreThe sent me an iPhone, took two trips and another Customer Service call (45 min) to get label for return. Got a bill for the account even though, no phone number was attached to it. Called Customer Service again (50) min, told iPhone had to be received by them before reversing charges Sent iPhone back, waited for delivery confirmation, 3 days, got it. Called Customer service again (40 min). They said they would reverse billing. Got email next day saying there was remaining balance Called Customer Service again (65 min), fed up with poor service, demanded to talk to supervisor. After 4 different attempts to talk to supervisor, she finally got to phone. Said she would reverse the residual bill. I told her I wanted an address to file a formal complaint. She said she can't give me that address. Said she could file a complaint on my behalf. Like that would be accurate. I still have a disputed initial charge to my Credit Card that has not been resolved yet. Things could have been quick and easy had staff done their jobs correctly. Just a fair warning, if there is an issue, AT&T customer service locally and their "800" number may be totally incompetent or maybe just totally untrained. This has been an absolute disaster!!!

My phone was "taken" while waiting for an appointment. I put it on the chair next to me and didn't…read morepay attention. I needed a replacement phone that wasn't too expensive so I stopped by this T-Mobile. Meacon was wonderful in helping me figure out my options and pointed me in the right direction. Really appreciated his honesty and willingness to share his knowledge.

The staff at this T-Mobile store have been really helpful with answering my questions when I needed…read moreto add an extra line to the family plan and for international data plans. They are always busy so the wait time can be more than 10 minutes sometimes but when it's your turn, know that you can take as much time as you need and they're not going to rush you. For adding an extra line, they looked up a few plans, listed the pricing as well as trade in credit. For the international phone plans, same thing, they wrote down my options and then also gave me to number to call to enable the plan on the devices that would be traveling. For enabling a new phone, the process takes much longer but it's great to know that you can still talk to people in person for services instead of trying to figure it out online cause the website can be confusing. They are in Market City and the parking is not great. The lot is usually packed and the spaces are very tiny. I recommend parking by Ben Franklin and walking up.

My husband and I went into Tricked Out Kahala Mall. And this young lady just had gotten back from…read moreher break. She's was very efficient and every question my husband asked she gave us precise answers too. He went home and did exactly what she said and it worked. We wish we had gotten her name. Thank you so much for helping and old man out. lol have a blessed day.

Lady working today helped in looking for the battery for my phone but have a REALLY BAD ATTITUDE!…read more Just because im not local she gave me a bad taste of hawaii. ALL 3 stores sent me back and forth to all 3 locations looking for the battery i needed, that they dont even know where their inventories are.

A must when traveling to Japan. Vision Mobile offers affordable pocket wifi rentals which make it…read moreeasy in Japan. I prefer to get my pocket wifi before leaving for my trip so I dont have to worry about it once landing. I usually book online and get a phone confirmation. Pick up is a day before your trip at their Waikiki location. The only hard part is their pick up location, but if you bring a friend with you to wait in the car, it should be fine - or you could grab a bite in the Waikiki shopping plaza since you're already driving there! The wifi itself is easy to use. They explain to you when you pick up, but its all pretty self explanatory. The battery lasted pretty much the whole day if fully charged and is small enough to carry around with you all day without adding extra weight. You can return the wifi when you get back to Hawaii on the departures floor after getting your luggage. Would highly recommend booking for your next Japan trip!

Visions Mobile Hawaii is still my go-to to get pocket WiFi for Japan. We booked another pocket wifi…read morefor our trip to Japan earlier this year and we appreciate how we were able to booked without placing a down payment for a reservation. The pocket WiFi was different from what we used before. It was newer, thinner, and lighter. The only downside was that there's no indication on how much battery is left. You need to scan the QR code sticker on the back of the pocket WiFi and the status will be shown on your phone. It is a little inconvenient and the website to show the status was pretty wonky and in Japanese. Regardless, the WiFi was good. The signal was great when we were visiting major cities such at Tokyo and Osaka. There was an issue with connecting when we first arrived but we reset the WiFi using the paper clip pin provided in the bag. The bag included instructions, paper clip, and charger. Overall, the WiFi signal is not perfect but it is good enough to last your whole trip in Japan without any major issues. It lasted about little over 10 hours on a full charge. The pocket WiFi is convenient and pretty affordable to share among 5 people without having slow data.

Wednesday March 25, 2026 I used the Spectrum chat to describe the problem that we were having with…read morethe 2 cable boxes of always having to reboot or restart the cable boxes in order to watch tv every time. It was frustrating and a headache! It was highly recommended to make a reservation with the location that you plan to visit. The earliest appointment was for the next day Thursday March 26, 2026 at 5:45pm. I took the 7:00pm appointment and they close at 8:00pm. We walked in and the place was full of people. On the screen showed 32 people on the walk in wait list!! I checked in at 6:45pm for the 7:00pm which is the 15 minutes recommended on the iPad? 6:50pm, we were helped by SAGE a very friendly sales associate? He asked for an I.D and started the process of getting what we needed the replacements of the 2 cable boxes. SAGE talked and worked fast at the same time which made it go by so fast. It was a very nice and comfortable first experience. By 7:10pm and only in 20 minutes we were walking out the door with what we came for. We went home and set it up and it's all good again. Can watch tv again. Lol.

Stopped their service because it was pilau. My mailbox is getting filled with their ads and last…read morenight they got into our locked building and shoved an ad under our door. They must really be desperate. Avoid them. T-Mobile is much better.

Reason for the 5 star review:…read more 1) They had what I needed. 2) They were fast and efficient 3) The sales person was nice, professional and to the point. I needed a privacy screen protector asap as my other one shattered and I was leaving on a trip. Privacy screen protectors are great for planes as the people next to you can't see what business you are doing on your phone. You never know who you are sitting next to. Keep you business confidential! I was parked downstairs at Ala Moana, as I was in Marshalls, and they are right there on the sidewalk area. Walked up, asked if they had- he said let me check, he did and boom they had. He even put it on for me and did a great job! Thank you!

What Apple couldn't do, this business fixed my water damaged phone in 5 minutes, AMAZING SERVICE…read moreHIGHLY RECOMMEND!

Hoku wireless is amazing Always smiling wonderful support for us…read more You can get new Hawaii phone with cheaper price if need you can get new number for any state With cheaper price Larry is best worker here so many tourist customers and loco customers coming here Tell to them best price and best smile

This place is the best. Came in with my kids and got the best plan ever. Affordable, the owner is…read moreso nice and knowledgeable and overall amazing experience. No more dreading a trip to the phone store. I'm not exaggerating when I say my phone bill went from 120 a month to 20. That can't possibly be the average persons experience because it's just too ridiculous but we are a few weeks in now with no issues and even a follow up text from an employee to help a issue that occurred during the switch over. Hope this store stays here forever. 10/10.