Please work on employees customer service. Employee was rude and entitled. She not only talked down…read moreto me but additionally dismissed all of my questions with one word answers. Would not recommend going into the store and you should rather call their online number. If you choose to go in just be aware you'll be wasting your time.

I stopped by today to get help with an app that was installed on my 3 month old Galaxy phone. In…read moreless than 5 minutes, my phone was back to normal. The staff there are very knowledgeable and helpful. I will continue to give them my business. I'm very happy with their service.

Refused to give me the discounted price on my new screen protector despite me having the warranty…read moreand purchasing it through them. Said it "wouldn't work in the system because they didn't have the exact one." Didn't even bother trying to try and make it right. Terrible customer service.

I was told by an AT+T Customer Service Agent online that we could upgrade our cell phones no matter…read moretheir condition as long as they worked. We were told to go into the store and they would help us there. So that is what we did. We were met a man named "Darrin" and told him we were there to upgrade our phones. I told him about the conversation we had online and showed him my wifes phone. He immediately refused to allow her to trade it in to upgrade. I then showed him the copy of the transcript where we talked to an AT+T REPRESENTATIVE and it said the condition didn't matter as long as it worked. He did not care. He shrugged his shoulders and said we have to go through "them" as if it were a different company! I then showed him where the Agent told us to come into the store! He still REFUSED to do anything. He showed no willingness to resolve the fact that we had been blatantly lied to by the company he represented. He did not offer to call anyone, do anything or - WHAT SHOULD HAVE BEEN DONE - honor the statement made by the company he worked for. He showed complete indifference for our situation and did not care whatsoever that we had been lied to. It was a pathetic display of customer service and even further, extremely bad business. AT+T flat out lied to us. Its documented. We have proof. It is indisputable. At that moment we left and went to T-Mobile. I will not do business with a company that lies and shows indifference when it comes to rectifying their lie. I STRONGLY suggest that you do not do business with this company either.

The person helping us was like having your mom or dad trying to sell you a phone or service that…read morethey have no idea how to use or work. And the person that I got a new phone from had put the wrong screen protector on my phone and was telling my husband that it was fine and it really wasn't! When I tried the camera on my iPhone the quality of the picture was terrible because of the screen protector. IT WAS THE WRONG ONE!! COME ON MAN!!! Ugh!!! Yeah, I don't recommend. I went to a different AT&T store and they fixed it for me and put the correct one on no problem.

This store is an absolute joke. My fiance was charged $35 for his prepaid plan when they had him on…read morea $45 plan. He was supposed to be on the $35/mo plan but the associate somehow changed it. (She also said there was a $10/month unlimited plan and my fiance asked the manager about that and he said does not exist) Because she changed it, when he paid $35 it didn't activate 'his plan'. She said the only thing we could do now was call the number and get a refund that way. It would not be credited to his plan. He asked if they stole his money and if legal would have to get involved. She banned him from the store to where he is not allowed to pay his bill in store. We then had to pay the $45 to get it activated. When I went into the store to pay it (since she banned him) she let me get into his account even though I am not an authorized user. So this associate seems to not follow the rules and makes things up as she goes.

Horrible customer service, they quote you a price for a plan and phone , only to change it up and…read moreraise it 50 bucks a month !!! Rude people , not willing to help The manager refused to help , so I walked out . Save yourself from frustration, go somewhere else. I've been with A T &T for 22 years ... time to change .

Store is a joke. Go elsewhere. Waited over 2 hours, finally left!! This is not a corporate store.read more

They are worth the wait, it would be nice if the could improve wait time. Overall I have had…read morepositive , friendly and knowledgeable experiences. Visited store on 10/21/24 approximately 10:30 AM , I was the only customer next in line. I knew ahead of time that waiting could be a factor. I waited about 20 minutes, then waited about 20 min STANDING. This T-Mobile location needs more seating , if you are short staffed and can't get to Your clients (especially the elderly, I observed an elderly man walk out , couldn't handle the waiting) need stools or chairs to sit down on! They only have two 2 seater benches located along frontside windows. Please PROVIDE SEATING ALONG YOUR SERVICES COUNTERS FOR ELDERS and PEOPLE WITH DISABILITIES ! Thank you in advance!

T-Mobile in Cedar City is horrible! They send you away and say to call T Mobile…read more T Mobile in Hurricane is a corporate location and Dave Matterson is awesome!!! He was able to resolve my B issue with a phone that had never been sent to me and for which there was no tracking number. He spoke directly with accounts and got the original order canceled re-ordered my new phone, and actually got my phone number transported from Verizon to T-Mobile all in the same visit. He knows his business and what he is doing and how things work. He's terrific. Thank you Dave!

The service and knowledge of the T-Mobile associate was very helpful and his ability to set up the…read morenew phone helped immensely.

Had a visit to our local T-Mobile today after my wife had her phone stolen…read more Carsten helped us and I was very happy with his knowledge, customer service, and most importantly his honesty. He was upfront and honest about plan options, promotions, specials, insurance, etc. I'd be happy to return with any future issues with our products!

Broke the cover on my Apple Watch. Went in to get a new one and they told me that if I went to the…read moreZAGG store in St. George, I could get one cheaper one under warranty so I appreciate that.

Elizabeth was so professional and helpful with my friends who needed two new phones and numbers. I…read morehighly recommend this assistance gets definitely an attaboy.

This is by far the best phone store in town. Great customer service and amazing deals. The workers…read moreare really experts on all the phones and plans, any problem with your phone i would recomend coming in to cricket and seeing what they can do.