The owner contacted me and was extremely helpful and willing to resolve the issue, he set up an…read moreappointment for me to have someone look at the frame of my phone and either fix it (for real) or give me a full refund so i can send to insurance. The full fix was going to take days cause they'd have to gut the whole phone and on the phone this was never mentioned. I was told that because i also had a battery put in (which was aftermarket and had information smudged off of it in two places i noticed) that i would only be refunded $140 of $180. Sure you put in a new battery, but i cant really use it..i'm sending it to insurance (Which will cost me $200 deductible ). so i can have i truly fixed phone. I wish i could give a better review, but they weren't going to help me until i gave a negative one (initial offer was only %15 another 139 charge). And i'm still out $40 and right back where i was before. The initial person looking at my phone apparently thought the bend in the phone wouldn't effect another screen as it had the last. The actual technician seemed very knowledgeable. All in all unfortunate, but a huge hassle.

Absolutely pathetic with the work they do. I went to get the top screen of my 2ds xl replaced,…read morewhich was the only thing that was broken, only to get it back with a cracked bottom and top shell, dust/dirty bits that are inside the stop screen, and the bottom touchscreen's touch not even working! I brought it back to them to get the bottom screen fixed, and after I got it, while it senses taps, the touches are never in the right place, even with me calibrating it multiple times. Absolute waste of money. Their student discount, is abysmal, and the service is just so bad. More things are broken getting my device back, than what was originally needing to be repaired. I recommend looking at another repair shop and staying away from this one as much as possible. Spend your money on a better service, and for those who actually deserve it.

I have now been lied to twice by John regarding the necessity to accept insurance when I told him I…read moredid not want it. I was told I had to accept it and then cancel it later. He also screwed up a simple replacement that had now cost me over ten hours on the phone and and three trips to the store. The store tells me that folks on the phone don't know what they are talking about and the folks on the phone tell me that the the folks in the store don't know what they are taking about. I'll never get my time back and feel truly taken advantage of. You should never be lied to so an employee gets their bonus or perks...truly despicable service.

You know, if I can avoid going into a Verizon-- I will. I have legit PTSD from repeatedly being…read moreasked if I took my phone's battery out or turned off my phone as a fix from the 00's. This Verizon does the job but isn't going out of its way to be stellar. I traded in an iPhone and forgot to send it. So I brought it in... folks didn't know what to do and couldn't help me. Ultimately, Verizon does the job for us. I do very much like their online interface and app. Overall-- I've had US Cellar, TMobile and Verizon. Verizon is my fave of the three.

Excellent customer service by Dave when we traded in our phones recently. He was pleasant and very…read morehelpful and knowledgeable!

Too expensive. Canceling is hell. I had a cell phone + watch bundle and switched to a carrier…read morethat costs only 25 percent as much. They only canceled my cell phone plan, leaving the watch line active. It took me a while to notice the account was not fully canceled, which cost me money for nothing (the watch line was On Hold since I had lost the watch). Then, they made me call back later to ask for a refund of my balance. After 5 weeks I noticed I hadn't gotten my refund back so I called yet again. Turns out you cannot ask for a refund until at least 30 days has passed after your deactivation. It had failed to process and they were waiting for me to call back. So now I should FINALLY have my meager refund in 2 days. I hope it comes. They are also refusing to send me the final bill. They say they can't. That is absolutely insane and sounds illegal to me.

Great place. The staff was very friendly. Even had me cracking up over some crazy jokes!!! Made my…read moreday!!!! I currently do not use their service. My daughter swears by them and will not leave. That is one thing that I do look at is the customer service. She had a problem over the phone and the gentleman there took his time and was able to fix it. Way to go staff!!!

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Spoke to a manager at the location in Iowa and he said that my Apple Ultra 2 watch is a fake. I…read morealmost wanted to tell him, "you're a fake!" The people at the smartphone plus can't tell if your watch is an authentic apple watch. Becareful sending anything in through the mail because if you get it back it might not be the same. I sent him proof of purchase and he still went on talking about it not being authentic. Who knows what they did with my watch? Im about stop by somewhere they can check out my watch to see if they removed anything. Also, i had them examine the Air Pods and the manager said it was a fake because of the buttons. Wtf are you smoking? Just check to see if the noise cancellimg function works. These people working there should pay whatever they qoute you especially when they are receiving exactly what they are told they are buying. I shouldnt have to think about what if they think its fake and then they send back a fake one.

The staff is a bit rude with the customers almost giving an arrogant experience. Won't be coming…read moreback. The process to get help in the first place takes forever as they only hold 2 employees ready to assist at a time so you will be waiting there for awhile if more than 2 customers are there. Ive also heard a couple bad experiences from friends of irreparable damage done to their cellphones. I don't recommend them or their repair service!