Beware of scam! We were told we would be receiving $300 worth of accessories for free (because…read moreyou've bought three new iPhone 14s), However, we are now finding out the accessories we did NOT want or need are being billed to us for $24 a month and the staff that did this is no longer at the store, so we can't return the items either, even ones that are not working. I called the 800 number and was told there was nothing that could be done. So if a deal is given to you, ask many questions as their deals seem to be costing us more money. Avoid this store.

In the past this store has had its issues. Poor customer service, selection of products, and never…read moreknowing when the store is actually opened or closed. However with their new management I was extremely impressed. I had a very rare and unusual issue with my AT&T line that AT&T themselves couldn't figure out. Hours and hours with customer service and no fix. This was an issue AT&T had created so rightfully so I was upset and frustrated. However when I walked into this store and spoke with Jamie, one of the new managers, he sat down with me and walked through every possible solution and what we could do to try and fix it. He was extremely thorough and took all the time that was needed to help me. He did the same for other customers who came in before me as well. So as long as Jamie is there this store will be in good hands! Highly recommend y'all ask for Jamie and you'll be good to go!

Buying a new cell phone is now about as hard as buying a car…read more We waited as long as possible but finally ours had been used up. We made an appointment which I would highly recommend. Now that the weather is better everyone is catching up on things like upgrading your cell phone. We got a great kid to help us. He didn't pressure us to buy anything. He asked us about our needs and recommended the right IPhones for us. We switched about four years ago and remain faithful to Apple. It still took about two hours but we transferred everything before we left. I'm now without a home button I don't like that at all but on our older I phones that is what broke forcing us to get new ones. I guess I'll get used to it because I don't have a choice Our bill went down and our phones are now current. Because he used the Consulting Sales approach I was happy and almost content.

My wife and I decided to try them out. Moved from two other carriers and she turned in her phone…read more We decided to keep mine with Verizon which is so much cheaper. After she made the choice to go with mine she asked about her phone that was turned in for trade in. . Att said all sales are final. So they stole her phone and got no credit back for it. These people are thieves and we went to news about them.

How is this store worth 2 stars!!! It should be 0.1. We decided to add 3 phone to our account. The…read morewonderful sales people told us they could get us a deal since my wife is a teacher. Their plan was to close our current account and then create a new account where my wife was the primary account holder. Everything sounded great! Satisfied customers! Simple right? Well the boys at ATT didn't close our account, so we were charged $349. We went in for a refund and they apologized and said a $349 credit would be added to our new account. Well a month later... no credit... we call to get it fixed and they tell us there is nothing we can do because we are "sales guys". So we will say good bye to the $349. Hope they enjoyed having us as customers because once this contract is up... good bye ATT. Worst customer service on the planet. If you meet Dom and James. Run! They only care about lining their pockets with cash. They will tell you anything to get a sale.

This store is awful. They pressured me into buying a new phone saying it would solve the issue I…read morehad. Which it didn't. Had to do a different option which would have worked before selling me the new phone. Also gave me some very wrong information before international travel which caused a lot of issues. Don't go here

It's not the store but AT&T as a whole. I had two phone lines which I disconnected at end of…read moreJanuary. I continued getting a bill which I did contact them and they said my account is closed and zero balance. I tried several times to contact att and was extremely hard getting through to anyone. I went into store and employees where very helpful and could see I closed my account but person on phone who manager of store was speaking to was rude even to their own employees as they were trying to help me resolve and could see that person who closed the account didn't disconnect second number at time I didn't it in January. Now att threatening me saying I owe $471 shady company

New Manager Brynn was great. Very helpful and saved us money on our family plan. I would recommend…read morehim for any issues with AT&T

do not get their wifi it sucks i have spoken with them about it five times at least yes im cancelingread more

Best service I have ever had at a retail store. Manager went above and beyond to help me with my…read moreissue. My issue was quickly resolved and the friendly customer service was right on. Will be returning here and am glad to have a friendly neighborhood phone store.

Taylor was awesome, he got us set up with a new phone to replace the stolen one and worked a ton of…read moremagic. He was super patient and was able to manage a few customers at the same time. He spoke Spanish also.

I went to the store to upgrade my device and sign up for first net. The manager added an additional…read moreline to my account stating it was emergency was to happen. That line would be able to be used. Other AT&T stores said they've had multiple people report this happening at the Riverton store due to them working off commission. I would recommend avoiding this store

Very helpful, walked in was helped immediately. When I've come & they're busy the staff keeps me…read moreinformed on time. Selection of product is great but back up on IPhone 17's right now. Never disappointed & if they can find me a deal they do.

Husband and I went in to get trade in our phones they were having this promotion where you can…read moretrade it in your iPhone and get $700 dollar credit and only pay like $5. A month. Well we decided to try it. The guy who helped us was nice but he was new And it seemed to take forever. He kept needing to ask for help and I get it if your new and need help but it was like 1.5+ hours of back and forth. He was really nice.. Everyone seemed nice with other customers that came in. they try to respect distance because of covid and have these plastic dividers on their tables that are somewhat useless since they have to show you their screens and come over to the other side. Everyone is wearing a mask and they have hand sanitizer everywhere. -1 star. Maybe it was our transaction that took long and that's why we were there forever or their system was really slow too. I just feel like it shouldn't take that long. Also, att needs to figure out their billing... why would it take a few billing cycles for credits to show up? Makes no sense but it's not the employees fault it's the companies. We went around 6pm and no one was in there. So maybe evening time is the best time to go.

amazing crew, and service. i definitely recommend coming to this location. the manager does…read morewhatever she can to make sure everyone leaves happy (:

Samantha totally made my day!!! She was kind and patient, I just drove from another T-Mobil at…read moreCottonwood, where a guys rolled their eyes at me and I asked for someone else to help and their all went to back room and came back just to tell me that they are don't have what I needed... I drove to Sandy and Samantha absolutely restored my faith in humanity!! Thank you !

I was really happy with my visit to the t mobile I went there to get a new screen protector and the…read moreguy was so nice and friendly he did a great job I would really recommend going there again!!!! Nice staff and good job with their work!

From the owner: Visit the T-Mobile store in Saratoga Springs and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 717 N Redwood Rd Ste 115 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Never had worse help. Had a phone lined up then gunner ill advised me to cancel the order, then…read moreproceeded to tell me he couldn't actually restart it and help me complete it. Contact with Verizon has been useless all day.

I would like to thank the manager at Verizon for proving that Customers don't matter to Verizon. I…read morehad the worst experience and because of that I went to AT&T. What an amazing I just had with AT&T I will be moving all lines from Verizon to AT&T