My family and I went in last week to get an added line and some Apple Watches. The guy helping us…read morewas helpful (even stayed after closing time) but he quoted us for a new monthly amount with all of our devices and he misquoted us significantly so now we are stuck paying a lot more each month than we initially intended.

5 star service! You want old school customer service come see Connor and Team for that Saratoga…read moreSprings hospitality!!

Set up business internet and phone service. Went back 3 times for different routers and none…read moreworked. Returned everything within their guarantee window (same week) and still getting bills for service since. I have been on hours worth of hold and none of their teams or the corporate teams know how to solve it.

I would give Dean, our rep, a score of 5 stars. The management tactic of the store, however, and…read moreall these retail stores is poor. Waiting for 45 minutes to an hour for help is not a good customer service experience. I think a very simple fix, could be to allow your sales reps to pause for a brief moment and see what people are standing in line for and what the need is. If you More employees is not an option, Maybe have some self help kiosk that link back to the typical Verizon customer service, someone in video maybe. Something has to change on a corporate level, so these stores provide a better experience. This is a painful experience. Then the reps can help those who need things physically done, like screen replacement or getting a mew physical phone.

Customer service was excellent. I really liked that they had enough people to help everyone.read more

Never had worse help. Had a phone lined up then gunner ill advised me to cancel the order, then…read moreproceeded to tell me he couldn't actually restart it and help me complete it. Contact with Verizon has been useless all day.

DO NOT USE VERIZON!!!! they over charge and do random…read morecharges on just about every bill. customer service is AWFUL. waiting for my contract to end so I can switch back to T-Mobile

Ramon, the manager is really great. Unlike most males, he is fantastic at multi-tasking. He was…read morefollowing up with others in the queue and kept all transactions moving smoothly. And I'm not even a Verizon customer! I paid ~$30 bucks for them to transfer data from my old Samsung S8 to my new phone, a Samsung Galaxy S23 Ultra. And they synched my Samsung Smart Watch 6. Cheap at twice the price. I'm 69 and don't set up and transfer phones very often. It was worth the money and I found it very entertaining as well. Thank you, Ramon!

I went into the store, very friendly people! They welcomed me into the store instantly. I went in…read morebecause my phone stopped working and they helped me find out what I could do. This is one of the better stores ive been to!

Do not go here. They can't do everything an actual Verizon location can do. If you absolutely need…read moreto go in a store, go to the Jordan Landing location. I stopped going to the stores all together, i call *611 from my phone and talk to customer service. Customer service always takes care of me, and they'll mail new phones to you, you don't even need to leave your house (or apartment).

Missed opportunity! I purchase a new iPhone online and picked up at this store. I explained to one…read moreemployee that I wanted to transfer data from my old phone to the new phone. And then transfer data from my wife's phone to my old phone. "No problem," he said. He got distracted by another customer. So I found another employee who said the same thing. As we were about to get started, he consulted a third employee who then revealed it would cost $30 per device. I decided to do it myself. Employee 2 said it's easy and explained that I just need to place the phones next to each other and follow onscreen prompts. I wondered then why they charge $30 if it's "so easy." So I went home. I started with my new phone first. several hours later and a few false starts with random error messages, I finally got all data transferred. However, my old phone, which became my wife's new phone, showed my old number. Well, I forgot entirely about SIM cards, having never had to touch them before. On day two, frustrated by why my old phone retained my old number, even though my new phone (using eSIM) also had the new number, I was back to scouring the web for help. Had any of my three friends at Verizon told me to switch the SIM cards in addition to transferring the date, all would have been well. Missed opportunity! Finding great service nowadays is getting seemingly more difficult. Hence my low score.

I felt the whole time something was sketchy but had already spent 2 hours their so went forward…read morewith my purchase. Luckily I called the Verizon hotline today and they took off so many charges from what the store was charging me. So many lies to get an extra dime. Have no idea why these people would be so cruel and rip people off. Shame on them!!! Best thing you can do is order online for honesty

Great service. Worked very hard to make things happen! Got…read morea new phone from them and went well,

If you buy a phone here and drive east of 13th east you will not get enough service to order from…read moreMcDonald's or use a digital coupon at Smith's or receive a phone call or even text inside the Home Depot. You can have all that while paying twice what T-Mobile charges. At least that's my experience with Verizon. The store can't fix the problem and Verizon won't. Good luck!

Wow, what great customer service at the Verizon store at the District in Daybreak . Juan the store…read moremanager was friendly, professional and knowledgeable. Juan had a line of customers waiting but he was kind and attentive to each one. Such great customer service, Juan. Thank you for a great experience

This place was absolutely useless for hotspot or any technical information/support. Headed over to…read morea Verizon store and got amazing service.