I purchased a tv with sound bar, etc., for a total cost of appx.$2,300.00 on June 7 and set delivery/set up for June 16. I was in the today, June 15, and went in to confirm my delivery date. I finally found a person that wasn't on there and ask if they would check. I was informed the delivery had been rescheduled, however, I wasn't notified that it had been rescheduled. I asked the clerk to please cancel my order. No one was going to notify me so I would have been at home all day waiting. You cannot talk to anyone on the phone except an AI generated . While the young man was canceling my order and crediting my card, another female agent came up, started snuggling with and talking to him. The young man was obviously and I said, "excuse me we're in the middle of a transaction here.". I have never been so embarrassed. I could not wait to get out of Best Buy and I won't be going back again. Whatever happened to civility? read more

First off, I had to walk around to find a sales person and I managed to buy the dryer. Delivery should not be an option if you have to wait a week to receive the item you purchases, especially when you live 2 blocks away. Then they called and rescheduled for the week AFTER that. They don't include the electrical cord with the dryer, you have to buy that separate and they charge you to haul away an item that they will take to a scrap yard and get paid for. I will buy more locally next time and not from a big chain. They offered no incentive after they cancelled the delivery date and are making me wait another week to receive something I purchased. I mean really???? You only have ONE person that can deliver and set up? It's a freakin dryer, not rocket science. One more week of going to the laundrymat thanks to them. I would not have purchased from them if I would have known it would almost be 2 weeks before I can receive my purchase from 2 BLOCKS AWAY. read more

I purchased a new laptop in Jan2025 and was very satisfied with the overall sales process. The sales guy did a great job describing the differences between the laptops and helped me find the perfect unit. I give this part of the rating 5 stars. I also purchased the My Best Buy Support option since I wanted to use the Geek Squad to help set it the new computer and transfer my data. Rather than bore you with all the details I will outline my recommendations to Best Buy. 1 - Honor your appointments. Don't make people with appointments wait in the same line with people who don't. I had to wait 30 minutes even though I had an appointment. If you just love lines make a second one for people with appointments. 2 - Setup a separate line or counter for pickup. Don't make people wanting to pick up a repaired device wait in line with people who are seeking help. My pickup took all of 1 minute at the desk but I was forced to wait 40 minutes for my turn. 3 - Don't try to do the repair in real time while others are waiting in line. Often it took 10-15 minutes to serve a single customer which just aggravated issues 1 & 2 above. Finally the overall value of the service was questionable. They really didn't do much to setup the new computer. They deleted the bogus software most manufacturers load to sell you stuff and ported over my files. They also loaded the Chrome browser but didn't bother to port over the settings, favorites, or password file from the old computer. That's it . So big whoop. They didn't bother trying to port over any other applications, do any core configurations, setup system security or do anything else of real value. You'll be forced to do most of this on your own (assuming you have computer skills). Bottom line don't waste your time with these guys. A bad experience (twice) with a poorly managed organization. I give the Geek Squad 0 stars. read more

Ordered an item for next day delivery. Got a message that it was out for delivery. Late in the day, I got a message saying they had received my returned item and issued a refund. No explanation, nothing, Contacted online chat, they said it was most likely damaged. I should have been contacted to ask what I wanted, rather than them just returning and refunding. At the very least, I should have been offered a discount on the very same item for the hassle. I don't know how many times I've had trouble with Best Buy's services. I will not shop there anymore. read more

Ordered 98" TV w/mount + installation service. First day of scheduled install NOTHING! Rescheduled 2nd day for install and driver could not find a whole big warehouse building despite several people seeing the truck drive right past it. Best Buy employee entered the wrong contact number, so no one was contacted and the ticket was closed! Rescheduled a 3rd time and finally got the delivery and installation done. Was told I had to call customer service back for compensation... after 2 disconnected calls ~20+mins wait time each, I finally got to speak with someone on the 3rd call that offered a $45 gift card, BUT I would have to call back yet again the following day because the warehouse still had not closed the order more than 29hrs after the fact. Needless to say, I'm beyond frustrated with this overall experience. It is nothing like I remember Best Buy a few years back when I would spend hours in a store browsing each department. When you actually earned reward points WITHOUT having to apply for their credit card that I absolutely do not want or need! I've taken my business elsewhere for several years hoping things would get better with this company... only to find out things are much, much worse... ESPECIALLY the phone system!!! read more

best buy is one of the most incompetence companies i've ever had the misfortune of purchasing from, but never again! these idiots mixed up (and apparently lost) my returned order to them with another customer's returned order. they even shipped to me the other customer's return. long story short, i have been fighting to get my refund from best buy for 3 months now!!! i would not advise purchase from this company, because not only will you end up with faulty merchandise, but when you have to return their junk back to them you end up speaking to rude customer service agents from halfway around the world. who can't understand you, and you can't understand them. and in the end best buy robs you of your money and refuses to refund it back to you. best buy is a unethical, incompetence, ridiculous company!!! read more

Extended warranty does not always last for the entire time period of purchase. I purchased a 4-year warranty and had to replace item just a little over a year later. Once item is replaced warranty is voided/cancelled. Period. So I paid for 4 years and only got 1 year of coverage. BestBuy also wanted me to pay for replacement item (quite pricey) before I received it. Worked out for delivery/exchange but BestBuy was a no-show even though I waited around for the entire 8 hour delivery window! read more

sad that I must give this rating. the local staff at Little Rock Best buy are very helpful and polite. the organization is very poor. their refund practice shows what a poor organization they are: they will not refund without holding your money for at least a week. This is the practice of a scum-bag organization. They have had my money on a returned product for several weeks. I will be filing small claims suit. I have filed a complaint with the Arkansas Attorney General Consumer Protection Division. read more

Have visited many times to pick up items faster than waiting on Amazon. They price match and are very helpful. Also, when I order online the pickup line goes pretty quick. I like the way the store is laid out which makes it very easy to browse around. read more

Best Buy - Electronics Near Me - Little Rock, Arkansas

I walked in needing to get a protector for my laptop. Front person stopped me while I was heading to the Mac section. "How can I help you" "I need a case that fits my laptop" "okay they are back there were the Macs are" &' then just stood there. I mean DUH I don't need help finding where the huge sign that says MacBooks is at. I needed help finding the size of the case. Workers just talk to each other &' don't actually help read more

It took them about two and a half years and 20 visits to complete the installation of the home theater (projector, screen, ,,,) !! And when they forgot to do something they would charge $322.00 to come back and do what they forgot!! Even if it takes five minutes to do. If you had them install for you and they put your projector on a sidewall 45 degrees to the screen you've lost resolution and have a distorted image and did not get the benefit of whatever your components were capable of. This was all done to make it easier on the installer. And you end up getting an inferior installation that's not anywhere close to professional. The lack of knowledge and competence is truly amazing to witness. And very sad. And apparently the store managers don't care when repeatedly made aware. I was repeatedly told to order the wrong products. Wrong receivers without enough inputs for the speakers. Wrong Projector screen that could not be adjusted for how far it comes down. Not enough speakers. Protector put on the ceiling in the line of sight from the couch to the screen. It had to be moved and the hole was left in the ceiling. The projector screen that could not be adjusted for how far came down was just left that way when it was clearly wrong. The projector screen material was heated with hair dryers on different visits and damaged beyond repair more than twice and had to be replaced. read more

DON'T WASTE YOUR TIME IN THIS PLACE Absolute worst service I have ever seen. I asked for help and they put me in a system and said next available associate will help me. 45 mins later still no help. What a joke!!! read more

Located right next door to Whole Foods, the only other store in that "shopping complex" on the corner of Chenal and Bowman. Shocked that this location was not already on Yelp??? The employees here are SOOOOO much more professional and friendly compared to the NLR location. A lot cleaner here as well. The few times my family and I have come here or I am here by myself, maybe 3 minutes pass until an employee notices and asks if I need help/if anyone has helped me. They seems to have a better working atmosphere at this location because I noticed a lot of the employees interacting with each other a lot more. Careful if you enter using the entrance on the Chenal side of the building (where geek squad installation is). I always notice people speeding towards the exit here and cut the corner too fast! read more

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Ordered a dryer, scheduled the delivery a week out. Scheduled my entire weekend around that delivery. Got an email the night before that the delivery would be between 12-2 that Sunday. It never came. By 6 I called, and they had no idea why it never came, they rescheduled for Tuesday. Tuesday they came and said they would set it up for free as an inconvenience, but then said they couldn't because I didn't buy the $70 of additional parts NECESSARY to get the $525 dryer to work (the power cord and exhaust vent, parts I can get for $15 at a hardware store). They wouldn't even complete set up to the point of not plugging it into the wall. This Best Buy is trash, just full of people selling incomplete products and trying to upcharge on VITAL PARTS necessary to make it work. read more

Price Match not Honored "On November 13, 2021, I order several items on order number #BBY01806522997996, for $3,438.03. That was a Mac Pro 16 i9 2019, Brother Printer, Seagate One Touch external back up hard drive, and a HDMI Cable. Along with all the warranty cost for the major items. On December 10, I noticed Best Buy was selling the same Mac Pro from 2299.99 to 1999.99. I called the price match number several times over several days with negative results. I was informed they denied me because I received a Bundle. I said what bundle? I paid everything at full price. The only freebies I received was their 3 months Apple TV, 6 months of Apple Music, and 6 months of Apple News. I have had several Macs and never used their services. If they call this a Bundle, then every new Apple Mac or iMac sold receives this. If that's a Bundle - they can keep it. What I should of done was to bring my unopened Mac Pro 16 back to Best Buy, and purchased the the same one at a lower price 1999.99. DO NOT TRUST BEST BUY WHEN IT COMES TO PRICE MATCH. THEY WILL FIGURE SOMETHING OUT TO DENY YOU. LIKE THEY DID ME. In this case, if they are using free Apple TV, etc., and Apple always do offer that. You will never get a price match on an Apple Product, or at Best Buy. They will find something absurd. WHAT A SHAM. I still have until the 16th of January to return everything. Go buy one from a reputable business." read more

Spend hundreds of dollars but charge 10 cents for a bag at checkout. Worst idea ever.

I went to this location today to get a new iPhone. I'd been without a phone at all for a few days and I was pretty desperate. Jackson Morris, one of the associates, walked me through the entire process and helped me find the right fit for me. I never felt pressured to spend more than I was comfortable with and in the end I got exactly the device I wanted. I was really impressed with this store (not usually a Best Buy patron) and will definitely return for future purchases. read more

VERY DISAPPOINTED!!!! Called Best Buy to get help with my MAC - thinking since I bought it at Best Buy - they would help me. NOT!!! I did their Geek Squad online chat - no help. Then spoke with someone and they listened to me go through everything and said yes they can help, but I needed to make an appt and go in the store. Groan.... I went to the trouble of making an appt. - couldn't get one until after 6pm of course - so I show up - I let them know what my problem is - and they say - oh sorry we can't help you with that. Well then why the heck did they tell me to make a freakin' appt.?????? Are you kidding me. I went all the way to Best Buy so they could tell me to go to the Apple Store. Well - I will not be going to Best Buy anymore. Geek Squad gets a big fat ZERO stars if you ask me. read more

I visited Sunday to buy a security system. I picked one without reading the reviews. The camera wouldn't pair with my Wi-Fi. I went back to return them. I asked for some help and got a young man named Chance. He explained all the cameras and recommended one. I took it home, set it up in 5 minutes and liked them so well I bought three more Blink cameras. He is the best!! Thanks Chance read more

Purchased security camera & ask for Geek Squad set. Store rep ssaid someone would come out & give estimate on installation. Made the appointment and waited. The guy finally called on the DDT's he was to arrive. He asked what we wanted & gave a Hugh price to install. Never came out & acted like he did not want our business. Will NEVER make that mistake again. Returned security system & called a security company to sell & install the cameras for less money. What a lazy employee. read more

I had an issue with my new iPhone Xs max and att was already closed for the night, I went in hoping they could possibly help. They were able to get my phone fixed read more

They have everything I need. Cameras, Phones Watches, Drawing Tablets, and everything is well organized. They have very smart employees, and a kind man to at the entrance and exit check off your receipts, to make sure you posted. It's great, especially that kind man. read more

I bought a 75" Sony tv in June of this year, today it messed up and was flashing red lights at the bottom. So I tried calling the Best Buy where I bought it several times and could never talk to a live person. So I googled what the tv was doing and tried all of the things it suggested and still didn't work. So I called Sony help desk and they walked me through the same steps and it still didn't work so they told me to call the Best Buy store again where I bought it while I was on hold I drove the 35 minutes to the store while on hold. I showed the team member my phone and that was on hold she told me the calls don't come to their location. Anyway she pulled up my purchase and said I didn't buy the extended warranty ( my fault I thought I had) so she have me a 1-800 geek squad number and they would take care of me since it was still covered under the manufacture warranty since it wasn't even 6 months old. So I called that number she gave me and they told me I would have to call Sony so asked her for the number and she told me she didn't know it. I could have bought the same TV from Amazon a little cheaper but chose to shop at the nearest brick and mortar store (Best Buy). They could have been more helpful on getting my problem handled and they didn't. Now I have to figure out who to contact at Sony. Which looks like they are closed until Monday. read more

Paid $160 on a cable modem that quit working 29 days later. I still had receipt and they would not even exchange it. Should have bought it from Amazon. They are much more concerned about customer satisfaction. We will never shop with Best Buy again. read more