Ruthie provided us the best customer service while needing to upgrade a phone line and internet box! She talked us through everything and ensured everything was working perfectly before we left! read more

Based off my experience with calling the store multiple times, I'm going to have to rate this as a 1. I had to call the store 4x's (between 945am-10am) before I got an answer on the 4th attempt. The previous attempts, someone picked up the phone and then quickly hung up because I could hear the background noise in the store. While I understand needing to assist customers in the store, a customer calling is still a customer that needs assistance. Picking up the phone & hanging up quickly does not negate the fact that I still needed assistance. It's also rude. Hopefully another customer does not experience this over the phone when they are trying to get assistance. read more

I needed to go to the Verizon store to get a new phone because I had damaged my phone at JAX beach. My cousin took me to the Verizon store in town in Macclenny, FL, and luckily, it was not busy. Evan, the customer service representative, helped me out with getting the new phone and walked me through my choices. Evan did an excellent job explaining my choices for a new phone and went over my current plan to see if I wanted to make changes to the plan. Evan helped me set up my new phone and update my current plan with unlimited data and text and 5G data. I ended up getting an upgrade to Motorola Edge 5G phone and it did not cost me a lot out of pocket, so I was very happy! This is why I have enjoyed being with Verizon because of the discounts and excellent service I receive from the representatives in person or on the phone. I will always be a loyal Verizon customer to the end through thick and thin, because it is worth the price I pay for my phone. You just cannot go wrong! read more

I've had a bad experience trying to get a new phone. I went on a Sunday and told the guy I wanted a new phone, and he just started setting me up with the iPhone 14 without asking any questions. I had to tell him the specifics (like I wanted the pro, more gigs and a certain color) and he rolled his eyes about all the specifications. Then he told me the phone would be there in 2 business days. It's now Friday, and for the 3rd day in a row I've been told it'll be here tomorrow so who knows. I haven't encountered one respectful employee anytime I've contacted them either. read more

The purpose of my visit today was to add a new line to an existing account of my friend, however due to my friend not being present I was unable to do so. After going back and forth with a phone customer service rep, Alomando helped me to complete my transaction. The process took a while but Alomando did everything he could to get me everything I needed. My top priority was to get the phone I wanted and keep my current phone number and he did just that. Alomando was very friendly, thorough and he explained my purchase and new phone plan in great detail. Thanks again Alomando for the A-1 service. read more

I'm wanting to switch my carrier from metro pcs to Verizon on my device. The store near me in Glen St Mary's, Macclenny FL the representative "Dave" was giving me false information regarding the plan ordeal & was very rude! I even called after leaving hoping someone else would pick up the call just to make sure of the pricing and of course he picked it up refused to help and said "it's clear you're just trying to argue" over ten times, which was not the case even after all the unnecessary drama that he caused towards me. I even asked if there was a manager or supervisor I was able to talk to just to understand further, (of course not) ... calmly & decided to hung up on me right after the numerous times he repeated that opinion. Tried calling back after he hung up on me, he answered then hung up. I tried one more time to call he repeated his action. read more

Justin, our sales staff was wonderful, He took time to explain the phones and systems. He was patient, even though I interrupted him a few times. I thank him for that kindness. We are of the boomer generation and have issues with the electronic age. LOL. The store is not inviting, the chairs are very uncomfortable (being of 1/2 inch plywood) We were there several hours. The location of Justin's desk poor. There is a support beam in the front of his desk, smack dab in the middle. Makes for hard communication. Who ever designed the usable area in this store is unimaginative. Also, as much as these phones cost, Version should supply beverages, at least bottled water. The four stars are for Justin. read more

We are switching from AT&T to Verizon. The representative that helped us was John. He was very friendly and knowledgeable and was able to get all of our 5 family phones replaced with new phones and added a few watches as well! All for less than my current AT&T monthly cost! I would definitely recommend Cellular Sales to my friends and family. Great service, and excellent deals! read more

Love the services received here!! The staff is very friendly and understanding :) Anna was my sales person, she is wonderful and very helpful. read more