I was in a new situation. Had an LG Stylo 2 phone that my husband got 5 years ago, just before he passed. Had service with Sprint for 20 years and now they not only merged with T-Mobile, but I got a note that they won't support my phone, or 3G or less, after Jan 1 2022. Leary about future service in my rural area with T-Mobile and their recent hack issue, I decided to check the Verizon store in town. 4G, 5G, I-phone, android... not sure what I wanted and the cost... oye vey! Talked to Drew, who started to steer me to the Samsung 4g because I'm not a big user. But I considered the future and if 3G was somewhat on the outs, I didn't want to spend a lot on a phone and risk having it go by the wayside in a few years. So I ended up with a Samsung Galaxy 5G. I also got lucky. The I-phone doesn't come with a charger (for that cost, you've got to be kidding me!), but the Galaxy did and now I hear that Samsung is also discontinuing adding the charger. Worst part was the call wait for customer service to finish the setup. Drew had 2-3 devices on hold waiting for a rep. to pick up. He needed more info from me that I didn't have, so I ran home quick, got it and came back, only to find he was still on hold. Finally got a rep and things set up. Spent over an hour on hold, which is inexcusable and Drew wasn't happy about it, but kept his calm and in the end it worked out for me having to run home to get the extra info. This was the first time I'd dealt with getting a phone and Drew was great getting me through it. I spent a couple days figuring out workings on the new phone but I'm getting better. Hopefully this one will last for a long time. read more

Stopped in while traveling and they fixed the problem plus saved me money on my bill. Always good customer service at all Verizon's I stop at. read more

Verizon - Great customer service - Mobile Phones Near Me - Mesquite, Nevada

My senior parents both have service at this location, and recently purchased 2 new phones with an upgrade on their account. They don't understand the setup process very well, but no one at this location seems to care or want to help. They've been in 2 separate times to get help with various things, and each time are turned away with "go home on your computer and sign in". THEY DON'T HAVE A COMPUTER, HENCE WHY THEY CONTINUE TO COME IN. I've tried to help them, but I can't get the answer they're looking for. It is 100% this locations responsibility to assist their customers, and this is absolutely unacceptable. We live in a retirement age community: these employees should know that and consequently, have the patience to assist as needed. After seeing the struggle my parents have had trying to setup their phones, I'm thankful we dropped Verizon for our family last year. Terrible customer service AND the most expensive plans on the market. read more

Nick is fantastic to work with! Went above and beyond to make sure my phone transfer was complete. Will be back and highly recommend.

Very satisfied with their services every time we come in. Staff are always friendly, accomodating and knowledgeable. Thank you!

Amazing service. I wanted to port my phone number and switch to Verizon. Store was practicing social distancing and Was busy. Forest was helping three of us and still had me in and out in a snap! Great customer service! read more

It was nice that Verizon called to see if there was anything they could do with this situation. The sales person who sold me the (2) windows 7 phone is no longer with Verizon and unless I'm willing to pay for the phones in full ($200,00 ea) there is nothing they can do to help me. So nothing has changed.... I still have (2) phones that does not work with the rest of the world and because Verizon did not educate their sales staff properly, I'm the one who has to pay the price. I know Technology is changing quickly but why do I need to pay for their mistakes or issues............make sure you do your own research when purchasing your phone. I've been with Verizon for many years and maybe it is time to move on, there's a lot of great deals out there. SHOP..............SHOP..................SHOP!!! Good Luck. read more

I called and asked if they had replacement screen for iPhones. The lady went and looked and then said that they do. So I drove 30 minutes to the Verizon store and walked in and asked where they kept them. Only to be informed they actually do not carry replacement screens. So I drive 30 minutes wasted time and gas for nothing. I'm not sure what the lady went to look for but I call so this wouldn't happen. read more

OMG !! We just switched from AT&T which we've had for many years to Verizon due to the fact there weren't any cell towers. We dealt with Allan..He was wonderful and very knowledgeable. He had all the answers to the test !! I have not dropped a call since switching !! I am sold !! Thanks Verizon and especially Allan !!! read more