I had such a pleasant experience here at the falls with Isaiah! He is honestly the ONLY person you…read moreshould get a phone with. He was honest and gave me the best prices. A true honest gentleman. I will only refer my friends and family to Isaiah.

I came with my family and traded in our phone and numbers from T-mobile to AT&T. This is a…read morecorporate store. They promised us to pay the cost of new phones through a monthly credit back to us. They also told us that they will pay our traded phone off to T-Mobile. We owed about $200 on each phone. Also we signed up for premium line so we Will be able to use at&t in Brazil for free since they have Promotion for 21 country in south America, there will be no charge if signed up on premium lines. One year later, we found out that the traded phones were not paid off with T-mobiles and they put a Collection on our credit! Their 21 south American country is not working and we were not able to use our phone in Brazil. We called so many times to AT&T while in Brazil and they tried everything and still no luck! We could not even call each other while in Brazil. On top of it, they charged roaming fees as well. The credit that they promised for the new iPhone that we purchased , was not applied and we ended up with huge bill. This whole thing is a scam on a major scale!!!

When my mom and I walked in we were greeted by Megan. Megan is amazing she helped me with…read more transferring my iPhone to the iPhone 17, she was patient, funny, knowledgeable. She answered all my questions. I would recommend anyone to go see her if they have any iPhone related questions or issues, amazing and well rounded employee and person. Also, during the time Megan was doing a class Steph helped me any additional questions and concerns I had, he was great. 10/10 service. Ambiance was your typical Apple Store it's an aluminum store with the state to the art of Apple products.

This will be a very brief review because it was a very brief visit. I walked in with a problem on…read moremy Apple phone to a store thatI have never been to, just happened to be at the Falls. I was having an issue with my battery charge and wanted to ask a question at the genius desk. However, the line was so long and it would've taken forever so I was about to leave when one of the Sales ASSOCIATES asked me if she could help me. I told her why I had come in and she asked if she could borrow my phone and with a couple of quick things that she showed me remedy the problem in under a minute. What an unexpected surprise of great customer service. This will be my new go to Apple Store.

This Verizon store is a breath of fresh air! We worked with Matt, who we now call the phone…read morewhisperer and a definite super hero. We had spent the past 3 days trying to resolve issues caused by a Verizon Franchise. Matt came to the rescue. He was able to have my son's old phone number moved to his new iphone, which he had purchased from the local Apple Store. He additionally resolved billing issues created two days earlier when my son had purchased a new iphone through a Verizon franchise and was given a defective device. Inappropriate charges were added to my son's bill when the phone was return to that dealer. When we left this Verizon Corporate Store, my son indicated that a weight had been lifted off his chest, and he was finally able to enjoy his new device. This store in now our go-to location!

Verizon Wireless devastated my family. On May 25, 2025, I was told by multiple Verizon agents that…read moremy account was in good standing and to disregard a disconnection warning I received. I was paid in full, on autopay, and had no missed payments. I believed them. On May 26, Verizon terminated all of my lines--without warning. That included the line of my 75-year-old father, a retired public school special education teacher, who had just ported his number over from Optimum six days prior. That number was tied to all of his doctors and medical contacts. He had just undergone knee replacement surgery. He now had no phone, no way to call 911, no way to reach me or any of our family. My parents are not tech-savvy. They don't have backup phones or spare money. My father has high blood pressure and diabetes. Verizon left him completely cut off. And when I tried to fix it? They refused to release our numbers. They refused to provide a transfer PIN. This directly violates FCC law (47 CFR § 52.35). One rep even told me I might be blocked from calling if I kept asking for help. I spent over 20 hours on the phone with Verizon. I visited stores. I messaged them on every platform. They told me they couldn't access my records, my chats, or help me. I had to open a brand-new plan with T-Mobile just so I could start calling for help again. My parents and I were forced to accept random new numbers. Our identities and medical links were severed. Verizon even sent me a $5,898.13 bill after they terminated my service. I was billed for phones and service they made unusable. This is not just customer service failure--it's elder abuse, deception, and total corporate negligence. I have documentation, screenshots, and evidence. I just want my parents to be safe and connected again. Verizon failed us in every way imaginable.

Super attentive and friendly service. Shop was busy and I still felt very welcome and comfortable…read more Repaired everything quickly with a fair price. Thank you.

Awesome service, great work. Always fast and reliable. They fixed my daughter iPhones 12 pro max,…read morewithin 10 minutes. Broken screen and new battery. Got a good deal on a screen protector and case cover.

Great job by Leo and his team in resolving issues with a flip phone and converting it to a sale of…read morean iPhone. The team at this store is friendly and exceeds expectations.

I just moved back to the United States! Yay! What's the first thing I need to do? Get a cellphone…read moreof course! Thankfully this AT&T store was right in my area, surrounded by others so it was a short drive and parking was a breeze. Upon entering my family was greeted by Caitlin who helped my family and I connect my phone to it's line. Working along side her was another service rep. Who was thoroughly bothered by our presence (mind you the store was empty of customers besides my family).Thankfully after telling him "sir I'm not trying to argue with you?" He stopped with the back and forth banter and left us alone... all of this over a piece of paper that was supposed to come with my phone. Overall my needs were met in a timely manner but next time I will drive 5 minutes down US1 to go to a different store.

T Mobile at the Falls saved the day for me today I bought a…read morecontract 1 year ago and had a major issue today . The rep Estrella displayed exemplary customer service.as she did when she made the sale last year Thanks for your patience and attention to detail

Despite the negative reviews, We have nothing but good things to say about this store in the two…read morevisits we made in two days. With each visit, we dealt with different customer service agents. When we went in to ask about making the switch from another carrier, we spoke with Oliver who was extremely helpful. We had countless questions regarding the plan and phone features which were answered in great detail. Oliver had informed us that though he would not be there the next day when we were going to sign up, we could ask for his associate. The next day when we went in, the associate was helping someone else with a new plan so we were attended to by Kelsey. LIke Oliver, she was very helpful and went out of her way to ensure that we were taken care of. It was refreshing to experience such a level of customer service.

I cracked my phone recently and came here to have it fixed. From beginning to end it was a good…read moreexperience with uBreakiFix, l called before going and they gave me accurate time and cost for the cracked screen to get fixed. Everyone I spoke to was polite, and getting my phone fixed only took an hour. I went around 12-ish PM on a Wednesday. Thanks for fixing my phone!

They charged me $250 on a friday to fix my phone and literally by Tuesday, the glass was broken on…read moreall corners. They refused to fix it. They told me it had a 30 day warranty but then said that there is no way to prove that it was a damaged product or not so the warranty did not cover it. Horrible service and horrible products.