I called online customer service about an issue with my phone. After doing all they could, they…read moresuggested going to a t-mobile store. Haven't been in a t-mobile store for over 2 yrs cause of customer service. They're either aggressively trying to get you to buy something, rushing you to get to the next customer, or don't want to help you cause you just want to pay your bill. Back then, I wasn't into online payments. Now I am. Anyway, went to Waianae t-mobile, and the young lady who helped me, Zanna, was her name, was very awesome, very patient, and very professional. She made me feel like, "No worries, I got you, Aunty." She wasn't rushing, wasn't bothered, wasn't worried about missing another customer. Felt like she was focused on me. Well, that's how I felt. We solved the problem with my phone. But then I asked her about some products. Then Zanna worked her magic. She explained what she was doing for me. I may have asked her to explain to me what she was doing multiple times. Zanna explained to me multiple times what she was doing. Very patiently. She took her time with me. Because I told her that I wasn't technically inclined. She was very understanding. After all was done. I purchased 4 products, 3 went home with me, and 1 is coming in the mail. Everything I bought, I very much need. Zanna didn't talk me into buying them. I did tell Zanna about my bad experience with customer service. Back in the day. But after today's visit, I was very glad I came in. Customer service went from 40% to 100% good, for me. Thank you, Zanna, for an awesome experience.

I came to the store front location to have them fix a pop up that I could not get rid of everytime…read moreI turn on my phone. So I showed the guy what it was, he does something to it and then hands me my phone. I asked him did you get rid of it and how. He said he went into settings and turned it off. I turned on my phone and here it is again. I told him it didn't go away. He gives me a lame excuse "when a phone is old, it does crazy things, you need a new phone". Oh? I like my phone and I am not ready to spend over $1k on another phone. I also have a business account that supports 4 phone numbers, right now I have 3 so I wanted them to put in the 4th in my laptop. He tells me they cannot put a number in a laptop, it can only go on a cell phone. I told him my laptop has a sim card slot so it can. He denied that it cannot be done. At that point, I knew this guy did not know what he's talking about. He acted like I interfered with his time since he was outside chit chatting with another coworker. Maybe someone else in that store knows about customer service, apparently this guy does not. I actually googled the pop up problem and AI helped me trouble shoot it. No more pop up. I'm going to the mainland next week, I'll have someone install a sim card for my laptop. I've liked T-mobile since I switched, unfortunately they hired someone too lazy.

I wants to changed the new phone because the phone can't used and can't called or text and the guy…read morewho's working on (10/2/2024) not really nice and no service mind. He's talked to me not nice

Hi i wanted to leave a review and just say i always come here to do business at this Waipahu…read morelocation for a few year now I brought my new phone from a girl who not there anymore she had highlights and kinda chubby i think her name was sherelle cheryl she was the manager, anywho she gave me the best service and always smiling always helping me always patient and kind, gave me the run down on any phone I asked she never got mad or aggravated lately I come in and the people who work here now suck no patience always talks by personal business not patient just really irritable when I ask much questions about phone giving wrong info just to sell products. That girl that manager always made me feel welcome the world needs more people like her. Someone needs to find her Bring her back the store needs presence it really sucks. She always knew me and greeted me by name, now all I get is Hello, howz it?, welcome. Shitty service now I won't come here anymore.

Great experience at the Kapolei Tricked Out Accessories store. Zed was knowledgeable, professional,…read moreand easy to talk to. He didn't try to upsell me anything and gave me solid advice even though the store didn't have exactly what I needed. I'd definitely do business here again.

The store person Zedekiah helped me out before and his knowledge and customer service was superb. I…read morewent into the store for a product and he was knowledgeable on the differences between the 2 products which I was deciding on. It helped me make the best decision. I will continue to shop here because of their products and customer service. Thank you for your professionalism Zedekiah.

Took my Samsung phone in for a no charging issue. It required a charging port replacement. The…read morereplacement took about 2 hours and the charging is great again. Definitely worth fixing the issue than buying a new phone.

My iPhone was having charging issues for 5 days, and I finally brought it here. Love that it's…read moreclose to work and home. Mason was friendly, informative, and quickly solved my charging issue. I will definitely return when I have another time phone issue.

We urgently needed to get my daughter's older iPhone fixed after it got water damaged during our…read morevacation. We were so relieved that CPR Cell Phone Repair in Kapolei was able to help us. Sarah was amazing! She was friendly, honest and explained everything clearly. They told us there is usually a $60 diagnostic fee for water-damaged phones, but since the damage wasn't too serious, they applied that fee toward the repair instead. They replaced the screen and the back sensor and had everything done within a few hours. I also appreciated that they didn't rush the repair. They took the time to properly dry the inside of the phone before fixing it, which gave us peace of mind that it was done right. Professional, honest and excellent customer service. They were truly a lifesaver during our trip. Highly recommend!

Frantic me got a wireless charger, looked up new phones on my carrier's phone website, thought I…read moreshorted something in my phone all to find out that it just needed a lint/dirt/dust cleaning from the charging port. Shout out to the beautiful staff members at CPR for keeping it light, listening and taking approximately 7 mins from first interaction to being done. Total 40 bucks, a final word of advice from them that, "a lot of things can just be fixed" as solid electronic equipment advice going forward. My phone charges perfectly now. Will definitely be back again. Mahalo!

As a long time (very clumsy) T-Mobile customer, I've had my fair share of experiences with T-Mobile…read morestores, employees, and small phone repair shops. Therefore I can say with confidence that T-Mobile Simply Prepaid is by far the best spot to take care of all your needs! I've visited the shop more times than I'd like to admit for everything from setting up a new service plan, to getting my iPhone speakers replaced, to fixing baby puke related water damage, to replacing (several) broken screens, and they have never disappointed! Hyo is the manager and has helped me out the most. He's always so friendly and accommodating when I come in with a problem, and is very knowledgable and patiently answers any questions that I have. The only downfall is that he's a Dallas Cowboys fan.. hehehee just kidding :p Any who, I've recommended many of my friends and family members to here also, and they too always leave happy. They're available for you to pay your phone bills, get new plans and phones, and fix phones so it's pretty much a one stop shop! Will definitely keep coming back.

Most of the time the service here is horrible. Depending on whos working. They take a while to do…read moreanything. I wasn't even acknowledged after coming in the store &waited over an hour to even be helped. Time is money &the way they do business, its a suprise they make any!

Why is GameStop pricing Pokémon card preorders so far above MSRP? Best Buy, walmart, target, and…read moreothers still have thier preorders at MSRP, so why is GameStop charging so much more? This doesn't stop scalpers--it just makes it harder for actual collectors and fans to afford the products. If the goal is to get Pokémon cards into the hands of customers instead of resellers, why not simply offer preorders at the manufacturer's suggested retail price? Charging inflated prices only hurts the people who genuinely want to collect and enjoy the hobby.

Horrible experience here. My nephew bought a $40 dollar action figure and we were trying to return…read moreit. The girl employee had curly hair and glasses on. She was rude and condescending. She was confusing herself and me because she said I can't return it because it was opened. It was not opened. I said I wanted to get the managers number and she said she won't be in till Thursday. The receipt clearly says I could return it in 15 days. I will not come here again. I don't know how hard it is to complete a simple return. She clearly was having a bad day or something. Bad customer service and not accommodating at all. No wonder they are going out of Business !

This company is also called Battery Systems Hawai'i . Never new this company existed till I needed…read moreto purchase a Lithium Jump Starter...for just in case. Pros: $10 off with email sign up Free 4 pack AA pack of batteries Item I wanted in stock Lots of free parking Easy to find Cons: Co owner stated she doesn't like Yelp! Excuse me? Loss of 1 star for that comment. Update: received a call from Terry who told me (shortly after I posted my review) to say I misunderstood her. Her clarification is that she doesn't like Yelp for herself, not that she doesn't like Yelp. ??? Don't want to stir the pot, but be careful with what you say because I Love Yelp!

Terri, Adhinn, and Ala are the definition of teamwork! I needed a battery quickly to get in my day…read more Terri took my call and order. Adhinn confirmed the best battery for me, and Ala installed. They both ensured the new battery along with the alternator worked perfectly and properly. They were also patient with educating me in the process. Knowledge is power. Thanks Continental Battery Systems for your exceptional service today!