I went there on 4/3/26 10:45 am to transfer 5 lines and 2 watches fr ATT to Verizon. I was not…read moreinformed at this Victoria store that in addition to the Set Up & Go fee of $40 per line and $29.99 per watch that I would also be charged $40 per line by Verizon. This is a rip off bec when I left Victra I had no phone service and was told by Rainy I had to wait for 24 hrs for the transfer to be complete. It took a while for the other 4 phones to figure out what they had to do to get connected. By email/wifi, we were able to communicate to the 4 others in different island and states. My phone still could not get or send calls. I could text thru my home WiFi connection. I returned to the Victra store on 4/4/26 and didn't 30 min with Amanda. It appeared all was good. By Sunday 4/5/26 1:00 pm, I got disconnected while on the phone and could no longer receive or send a phone call. So of course had to return to the store again today 4/6/26. Roz had to call Verizon and tell them to expedite the processing bec my line was still in "in progress" mode in the port. I hope this works bec I will be traveling tomorrow and need to have service. Somehow the staff are not knowledgeable and straight forward. Before they start any any transaction, they need to inform the customer that they will be charged $40 per line by Verizon and $40 per line for Set Up & Go service by the Victra store rep. I am so frustrated and disappointed. I suggest those who want Verizon service to call Verizon to set up or do whatever is needed to open a new account or do it yourself online.

Buyer beware we were offered new phones with the trade of our old ones. They continue to try to…read morecharge us for the phones every 3 months.They say the problem is fixed and then charge us again. Never Will do business with them again.

Went in to add a line, seamless was helped by FE. She's worked for tmobile for 10 years and you…read morecould tell by her experience. She even got me a new screen protector for free with my insurance. Took Less then 30 mins and was a wonderful experience. Made me love the fact I'm with t mobile. Thank you Fe for the great experience, I'll probably only ever come back to this location for that service.

My girlfriend was having issues with her phone so we went to her carrier, the T-Mobile in the…read moreMililani Shopping Center. She aways had good service here so she likes T-Mobile. She was assisted by Josh the first day and Logan the next day. The were very professional, knowledgeable and super friendly. My girlfriend opted for the special that provided the newest Galaxy phone but it comes with an additional phone number on the same phone. Unfortunately she is having issues and is frustrated but that is another story.

If you ever want to understand exactly why Spectrum reviews in Hawaii look the way they do... just…read morevisit the Mililani Town Center location. I came in around 12:00 PM with the simplest task imaginable: just to return a modem. That's it. No tech support, no complicated request -- just drop off, confirm, leave. But apparently even that is a journey. When I walked in, there was one lady slowly walking around the floor, occasionally telling people to "please wait"--almost like a hall monitor but with less urgency. Meanwhile, I watched two employees walk out from the back, tap around on their computers for a bit, and then... disappear right back into the back room. Not sure if they were on a side quest, but whatever it was, it wasn't helping customers. Then came the next highlight: a customer walked straight in, went up to the employee at the desk, and was told to "sign in, there's already 10 people in the queue." Ten. People. Waiting. While only two employees were actively helping anyone, and three casually hung out in the back like it was a break room. To add to the experience, one of the two employees was "talking story," chatting casually instead of helping anyone. Honestly, it would be great if staff were proficient, focused, and aware that customers are literally waiting right in front of them. Priorities! But here's what bothered me the most: About 60-40% of the customers were elderly, many just trying to pay a simple phone bill. I was sitting on a chair nearby, and I could hear the grandmas talking about how they don't have the time or energy to wait this long. You could genuinely feel their frustration, and honestly? I felt for them. For a lot of these kūpuna, this isn't just "an errand" -- it's taxing. And yet Spectrum continues to market themselves as: "The most reliable Internet you can count on. It's only everything." Everything... except customer service, efficiency, and basic compassion, it seems. How They Can Improve * Increase active staffing during busy hours -- not just bodies in the building, but staff actually helping customers. * Limit casual chatting during peak times. Talking story is great... just not while 10+ people are stuck waiting. * Create a streamlined line for simple tasks like equipment returns and bill payments. * Prioritize elderly customers with faster service options or dedicated assistance. * And most importantly: align the in-store experience with the reliability they keep advertising. Final Thoughts I walked in disappointed and walked out fully understanding why this location has the reputation it does. Hawaii customers -- especially our elderly -- deserve better. Spectrum can fix these issues, but only if they choose to actually show up for their own customers.

Eric at Mililani wouldn't replace the broken phone for me because my wife wasn't there. I have gold…read morestar drivers license. The account is under my credit card. My daughter with the broke phone was there. The phones belonged to the account. That store wouldn't replace the phone without my wife there? I drove ve straight to the Pearl City Spectrum store and they replaced the phone ASAP. What's wrong with you Mililani Hawaii store? Missed me off and argued with me.

If you need a SIM card or a safe place to store your bags in Hawaii, look no further than Hoku…read moreWireless! The owner is incredibly kind, patient, and supportive. They provide lightning-fast internet and excellent SIM card options that make calling both the USA and Korea. Hoku Wireless handles everything quickly and efficiently so you leave completely taken care of. On top of the amazing phone service, their luggage storage is super convenient, safe, and highly recommended if you need a place to hold your bags while exploring. Incredible customer service-don't go anywhere else in Waikiki!

Hoku wireless is amazing Always smiling wonderful support for us…read more You can get new Hawaii phone with cheaper price if need you can get new number for any state With cheaper price Larry is best worker here so many tourist customers and loco customers coming here Tell to them best price and best smile

Huge shoutout to Jacob for fixing my daughter's water-damaged iPhone! This was my first time coming…read morehere, and I couldn't be happier with the service. Jacob was knowledgeable, helpful, and got the phone working again. I'll definitely be back for any future repairs or tech issues. Highly recommended!

Fast service, decent price and friendly staff. That's the story to success. As a follow up I had…read moreto go to the Pearl City location to get my screen saver changed. I dropped my phone‍

Excellent customer service. Although I went to the store for…read moresomething easy I was greeted by Evan who did not hesitate to assist me.

Thanks Nicole for removing my case for me and helping me get a new one that does not need to be…read moreremoved to charge with a wireless charger. She chose a case for me that was $10 from $45 and even has the bling I love DC, you're right: the press release comes out 9/9/24 and product should be here by end of the month

First time here, Talk to DARIUS Service Representative. He helped me to change a damaged screen…read moreprotector and also reviewed my plan for my phone and IPad. He has Excellent Customer Service and knowledge. If you have any questions or problems. Please ask for DARIUS. Aloha Derek

Went to this store to add a line to my existing account. Saw the following months bill rise…read moresignificantly. Called Verizon billing and found out that the sales rep changed my plan that had different features and services that i did NOT ask for.