If I could give this Verizon store zero stars, I would. My experience with an employee named Josh…read morewas absolutely awful. He is a liar who only cares about making sales, not helping customers. When I tried to return a phone just three days after purchase, he told me it couldn't be done because it required a manager's code or authorization. Instead of assisting, he rushed us out of the store and even claimed we "might not" be able to return it at all -- despite telling us at purchase that we had 30 days. To make matters worse, Josh pushed the idea that we wouldn't be able to use the old phone again and would "have" to upgrade to a newer iPhone, clearly just to secure another sale for himself. Completely dishonest and manipulative. Thankfully, when I returned today, a different employee (not even a manager) was able to process the return without any issue. She even admitted Josh probably just didn't want to deal with it. That says everything you need to know about how this store operates -- liars, rude, and unprofessional. Avoid this location if you value honesty and real customer service.

Sarah was excellent ! She helped us with our phone activation today after the old phone was…read moreshattered. She couldn't have been nicer and more helpful. If everyone was like her, the world would function much better. We didn't buy anything today but they appeared to have a pretty good selection. If I need something in the future, I will definitely come here.

Was a customer for close to 17-18 years, it just seemed as time went on, customer service suffered…read moreand prices increased. When I finally dropped them, it was over something small & trivial, but was finally that "straw" after years and years of no issues and them waiving activation fees on new phones, one customer agent said no way, absolutely not, I HAD to pay it, gave him several opportunities to look through the history of my acct. (no late payments, no issues, etc etc) told him after 18 years of being a loyal customer, I had earned that, he said no, I said ok, cancel my acct. you lost your company $80+ a month over a one time $35 fee congratulations

Ok, it's stressful to come to a cellular store. In my case,…read moreit's usually a real or perceived crisis and I'm not at my own best. Like other places in Athens and Tennessee small towns, the folks here are super friendly and helpful. Imagine being in this stressful environment all day and still being cheerful! With apologies to Kipling, "You're a better man than I am, Gunga Din!" I'll go out of my way to come to THIS Verizon store because of my experiences here compared with other stores. Maybe that's just me?

Try to cancel my internet guess what ! Can't cancel because was a promotion and everything else…read morewill increase After I been promised I'll pay $193 Now is almost twice It's awful every time you call. Someone will not be able to help o don't know how to process the paperwork cero clue ‍

The store is clean and well organized with seating. Plenty of parking that includes handicap and…read moreonline pick-up as well. They have some great promotions when you switch service providers. Plenty of news phone you can choose to update from. A friendly, yet understaff team of associates that are willing to help, but they get outnumbered a lot due to more difficult issues with customer's phones or plans. They do have public restrooms. Dylan, Austin, Anibal where very helpful today.

I needed a phone fast and was able to obtain a smartphone and have it set up in record time. Thank…read moreYou.

Totally unprofessional not only did I wait outside while the store associate helped people in a car…read moreuse their phone. Only to wait 5-7 more minutes to get my phone out of the safe. Totally backwards. If the store was full this is definitely a inconvenience to me as a customer who just got off work and was just hoping to grab my phone and go. I really think the associate locked the safe before the store closed. No worries this was my first and LAST TIME AT THIS LOCATION!!!!!!!

Kip M at the Sevierville,Tn store went into my account and cancelled the new customer promotion…read morebecause I asked questions. I explicitly told her, no, after she asked me 3 times if I wanted to cancel. She took my trade in and cancelled the promotion. It's illegal to do this. It's called theft by conversion and the FCC takes it very seriously. I am contacting corporate office, asking for preservation of the store footage for March 23 between 2 and 3 pm, as she (Kip) stated she was the assistant manager and the manager wasn't in and would be gone for 2 days. This is a serious matter and I can only hope that Verizon takes it as so. I'm a brand new customer. I've only been with them for 2 weeks. Now I am very nervous about Verizon employees accessing my account and having retaliatory action for asking questions. I only wanted to know my options.

Hating the staff discriminating me , mocking & laughing but I take the top prize laughing all the…read moreway to the bank with nose up in the air joined U.S. Cellular of Sevierville, a moreIntergalactic Friends& professional crew unbiased based on no matter if customers are right or wrong , for poorer or richer not based on my looks of old worn leather Jesus shoes I found between a rock and hell I brought it back to life on top of beautiful Mother Earth her name is Karma

I've never experienced such bad customer service as at this Verizon store. The staff are all so…read moreuneducated on their products and useless. I've been in for two different issues, and both times they've just made me call Verizon customer service in store. What's the point of the store then???? On my most recent visit, the employee did not help at all and kept randomly walking away into the back while we were having a conversation

Not only bad service but these people are rude and have plenty of attitude. We are very long time…read moreVerizon customers and considering switching because of this store.

Not the best of experiences. Walked in no one really cared if we were there. Lady asked can I help…read moreyou as she sat and didn't even acknowledge we were customers. Almost as if we had interrupted her day and playing on her computer . Will never walk back in that store even if they paid me. Clueless, and kept adding fees for things that we kept talking about upfront obviously, she didn't want us to be there if I owned this store, I would terminate every employee that was in the store that day and start over.

Jesse was literally the only representative at any Verizon store to be able to help me to activate…read moremy new phone that I bought from a third-party carrier. Please come and see him. He is the best and he has patience and he will take his time to assist if I could give 10 I would .

Good service great staff really nice the place is really clean the can handle problems in a secondread more

My Mom initially went to TMoblie to get a new phone and plan as that's what someone suggested for…read more"the cheapest plan" She decided on the iPhone 13. Surprisingly the plan was going to be $80 which seemed incredibly high for TMoblile. Apparently with a senior discount, the price would drop to $59. I called Verizon who I have to compare prices. Adding a line to my plan would decrease my price from $79 to $59 monthly for both of us. Daniel helped us out. He was friendly, efficient, and knowledgeable. I wanted to go back and get a Samsung watch, but q