Very nice and helpful consultants at the desk! They were very nice and quickly helped me diagnose…read moremy problem

Husband and I came in to return their equipment and cancel our service that we've had terrible time…read morewith for the last two years. There was one person at the kiosk and someone helping a couple in the front with their phones. We got called to come forward to the second kiosk and the person was not happy looking. We asked if we could return their stuff since we moved and drove down just to do that. She informed us in a rude unfriendly tone that we couldn't return our stuff there but to drop it off at UPS up the road. The UPS person told us they get the equipment when the store doesn't feel like dealing with it. Also the cancellation had to be over the phone to customer service in which we were informed a while back when we returned a modem, we could do that when we want to cancel in the future. I guess it changed... I have had Xfinity twice in different states and they always made it easy for us with a smile no matter if we were starting or canceling with them. We were stuck with Spectrum due to our apartment complex. If anyone is wanting to go with Spectrum, beware the multiple freezes, the outages and the confusing customer service. Online and phone customer service has been friendly and helpful so far but internet overall isn't great. I would not advise going to the store in Tiger Town.

Staff was rude and pushy. Would not recommend visiting this location. Staff member demanded to know…read morewhy I wouldn't buy accessories and refused to take no for an answer. The overall experience felt confrontational, rushed, and unfriendly.

Last week changed from verizon to tmobile. Was happy with the support we got from tmobile…read moreassistant BUT........... phone on sale for $99 NOT REALLY on sale, I will receive credit each month - - A CREDIT I HAD to get online and SIGN UP FOR which was not relayed to me. Phone call w/tmobile cust serv says I will be paying FULL bill this month and credit will start in 1-2 months. Every thing is 1-2 months - Are we not automated, have computers? Why does what is advertised in store as sale actually take 1-2 months? Currently I'm not pleased. Changed to tmobile as I was told good cust serv vs verizon. Beginning to wonder with my first experiences..... Oh yeah, wifes new iphone wouldn't work (wouldnt make phone calls). We were told that she probably activated the esim - well she would not know how to do that. Phone showed primary and secondary phone nr (both the same). When trying to fix per store it wiped out her plan. Had to go back to tmobile store - went local Phenix City - Mgr there took out the physical sim and got phone restarted with 'tech support' reinstating the plan. He said that with the Esim that a physical sim should be installed. So two different stores on 2 different set up pages????

I n purchased a iPhone 16 n on Aprim theb28th never received i purchased it on line, you need too…read moreseed my phone asap or reimburse my 74.89

Great experience people were polite and very knowledgeable would tell anyone this store is the…read moreplace to go.

Received the wrong size phone from AT&T, was informed that I could take it into an AT&T store and…read moreexchange it without it being opened. Made the trip, over 30 minutes away, to find out they were unable to accommodate, not being a corporate AT&T store. That's fine, where I have a big issue is that the manager was completely dismiss myself and play go back home and left the representative (who is trying to help and trying to figure out a way to make it work) standing there and condescendingly tells her quietly "nah, I'm good. You got this. I already told you the deal", then leaves while smirking(I'm guessing at how she's simply not going to make progress) As a customer, this is extremely aggravating and annoying, because he's wasting her time and my time. I appreciate the fact that she tries really hard, and my advice to her would be "maybe he has some technical knowledge for you to learn, but definitely don't pick up his people skills". It takes a lot for me to write a negative review, I try to give everyone the benefit of the doubt. This manager was just unprofessional and was more interested in flexing his power and teaching her a lesson and actually trying to help the consumer.