Yes we waited for about 10 mins store was busy ! Got Frankie he was great and the manager team of…read moreJeremy and Matt were great!! Thanks Gentlemen Great job

Made an appointment. Got forgotten about. Got a sales pitch for something I wasn't there for then a…read moresnarky attitude for saying I just wanted to purchase what I came for and leave.

Recently got a new phone and found all of the staff here very professional and helpful. I had had a…read moreless positive experience the day before at the mallside location so this was a relief.

Totally rude stuff. Came here for Wi-Fi and assistance to upgrade my grandma's phone, but the staff…read moretold me to leave and not clog the Wi-Fi if I'm not purchasing something right now. And that for a company that is supposed to offer data

Steven was extremely helpful with my tech issues. I had spent the better part of 2.5 hours on the…read morephone with Verizon Tech support and they had made things far worse for me before refusing to help anymore. They suggested I go to the local retail store and after verifying that the retail store should be able to help, saving me a trip to Concord or Portland for the corporate store, I went. He was able to easily get me back up and running agin. Very well done.

Today I took my daughter to Verizon to add her to my plan and sadly Mike was not there, Ryan…read morehelped, we thought everything was all set and my daughter ended up having to go back three times because her phone was not working correctly. The day before Mike had helped us resolve the problem with her dad's phone, which was doing the same thing, and Ryan was quite rude to her and unfortunately Jillian wasn't around when she went back. from now on, I'll only be dealing with Mike and Jillian.

Fantastic service. Spent the time to help set up a new phone--didn't try to sell me anything or…read morepressure me into upgrades. Didn't try to sell me a new more expensive plan. Just helped me. Thanks, Ian. I didn't buy anything, but if you need anything from Verizon or need reliable advice, GO HERE!

These folks are fantastic, they were welcoming and kind, very knowledgeable and in and out. If your…read morein the Topsham area give they a try you won't be diasapinted.

went into the Brunswick store, nobody in there and took the lady a hour and half to purchase a…read morephone. I think her name was Jill, didn't open the phone myself, she kept everything on her lower counter. she sold me the mini 13 iPhone, wanted the 13. returned it the next day, she told me it was her fault. was charged a $50 returned fee and my $440 refund on my trade in phone was not processed . Jen the manager said I should of made an appointment . Joe

Got treated like shit when I asked for the manager to my surprise it was the owner that was talking…read moreto me like a second class citizen I will never go there!

The price goes higher and the service is lower. Belgrade Maine has some of the worst in the…read morecountry. The Augusta store agrees. Hey Verizon, Get off your butt and do something for your customers.

I want to tell you about two great employees you have in your Augusta store. I needed answers to…read moresome questions about my bill and I wanted to buy a new IPad. Wyatt Brann and Elle Oja answered all my questions and helped me order a new Apple Air. They were pleasant, knowledgeable, efficient - so very helpful. In the past I have left the store confused and frustrated. These two were just great! Thank you for finding them to work in your store.

Need serious customer service help. I felt completely ignored. I was still waiting after 1 hour…read more Very sad! They need more people working here.

I just had a great experience at this Verizon. Which I totally was not expecting to have!…read more I'm a sad phone owner that HATES upgrading and leaving behind my phone models. (Razr, I miss you.) I had a hard time giving up my iPhone 4 when it died, and after 3.5 years of owning an iPhone 5, I dropped it on a mountain summit and obliterated the front and sides. Expecting/hoping to replace the screen and be on my way, I went to Verizon to see if they could help. Right away, they let me know I should go to Apple to get my screen fixed (which I've done and it's less than satisfying), or I could pay less and upgrade to a new phone. I was so sad to have to abandon my iPhone 5 for a 6s (yes I'm SUPER AMERICAN, I know), but the salesman, William, was so helpful and really hilariously attentive to my needs. He broke down each month's fees, was straight up about costs and taxes, and patiently explained the new FCC regulations regarding the two year contract/month to month agreements. All in all, I walked out with a new iphone, cheaper monthly bill than previously, case, and glass screen protector for $150. This salesman clearly knows what he's doing. I'd try to get him when you go- he seriously knows his stuff and will help you in any way you need. I usually DREAD phone appointments, but this was actually enjoyable and helpful. Great job, Verizon, for hiring this guy! Having sincere salespeople makes me want to go back whenever I have a phone issue.

This store is not Verizon, but Cellular Sales, however, they represent as Verizon- I purchased a…read moresmart watch for my daughter. The price on the Verizon website for the smartwatch is listed at $99.99; I was charged $170 for the same watch. The salesperson at Cellular Sales stated there was a $100 fee to purchase the watch b/c Verizon prides itself in their 36month financing. At the time of purchase, I was charged the fees and not given a full receipt to review until after I paid, dumb on my part since that's when I saw the $170 amount that would be divided over the following 36 months...too bad for me. Customer Service at Cellular Sales stated that they can charge what they want since they are an authorized retailer and their prices don't need to reflect Verizon's listed prices. Never again...

Just wanted to leave a review for the Falmouth store, and James in particular. We had a complicated…read moresituation and James was knowledgeable and professional, as well as patient and kind. I'd recommend in a heartbeat!

Horrible customer service. Absolutely no help and lied about having a bathroom. We spent over…read more$1,000 and they would not set up our phone because they close at 7pm. I guess it's a hard stop. Do not recommend, go to another store. This one is not worth it.

Luckily I am savvy guy otherwise I would have been robbed by Mr Alaska himself AKA "guy with…read morebraids!" He sure does fit every stereotype I've ever heard about his demographic! Also as another reviewer said very condescending. He lied to me about everything and when we were all done he told me outright that's what he did! Said I needed wifi to set up my phone: False Said I would get a better deal if I started another line: False! He said I needed to erase my visible esim to get a quote on the second line: False Manipulated me into signing up for Verizon home protect making it seem like I already had it on my account: False As soon as a salesman of any sort uses the phrase, you seem like a smart man/woman you should immediately stop negotiating with them Also tricky little language like "you have Verizon home protect" does not mean you actually have it, It just means it is available. I will give him credit for being able to plant that in my head, although I canceled it before he was able to make money off of it I'm sure. also took me three different times to actually cancel the subscription. I ended up being able to do it through the My Verizon app.. this store is a nightmare. It should be restructured immediately! You need to get rid of the guy with braids. He is a scourge on your brand! Verizon's response to this review almost mirrors the response given by the last person who complained about this individual quite some time ago. Mr. Braids makes Verizon far too much money by lying for them to let him go. That's the only explanation for him still being at that store. I think we should demand he be removed.

Marc Westgate Girard doesn't value customers privacy enough to properly train employees on US…read moreCellular's privacy policy. An unauthorized person we were providing a company phone was allowed to upgrade and start a new contract. What a mess to deal with. Marc won't even return calls regarding the matter

Can't say how much I appreciated the customer service I got from Katheryn and Mackenzie at the Mill…read moreCreek store. I went in to check whether I could get a better deal than I had with Verizon and Kathryn sat with me and went over all of my options, explained everything really clearly, and helped me switch over to US Cellular where I am going to save about 25% on my monthly bill. I got a new iPhone, case, and screen protection as well so I am all set. They were polite, helpful, and patient. Great customer service can be all too rare these days. they get it. great job!