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    1.0 (11 reviews)
    Closed 10:00 am - 8:00 pm

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    Cellairis

    Cellairis

    3.5(15 reviews)
    9.2 mi
    $$$

    Had iPhone and iPad screens repaired April 22, 2024. Both had a new defect on the shield by April…read more25th. went to the kiosk at Westover Mall on May 6th and was told "it's ok. you can still use them". Also that it would've another $15 to do redo the phone.and $25 to redo the iPad and then was told "You should have purchased our protection plan for $9.99". Paid the $15 for the phone and bought the protection plan. They told me the screen was cracked on the iPad and it would be a $120 to fix it. products that last less than a week are a ripoff.

    I have used Cellairus many times before and really like them. They know their stuff. But this…read moretime it was a joke. I took my 5 year old iPad Pro to them after I finally dropped it and had a pretty good sized crack in the screen. When I called they said $100 then when I got there they said I mentioned iPad not Pro and it was $250. Fine still seems reasonable. I returned a couple hours later and the new screen was on. Oh one more thing... the touch sensor doesn't work any more. Maybe not a big deal to them but I use it constantly for passwords. He knocked off 20 bucks. That night I texted the owner... nice guy. He said take it in tomorrow and they'll fix it. Not true. Apparently the touch sensor will NEVER work so I am out $230 for an iPad that will tick me off constantly. I said put the old screen on since it was pretty usable with the original crack. Except the screen they put back on looked like it had a jackhammer taken to it. And now the home doesn't work AT ALL. And most of the screen isn't touch sensitive. I have to push the power button and spin it around to enter passcode. Good photo below. So I have my old iPad back but it is a complete piece of crap compared to what it looked like when I arrived.

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    Cellairis - This didn't happen from when I dropped it on the street with a case on.  Guess who did this.

    This didn't happen from when I dropped it on the street with a case on. Guess who did this.

    Cellairis
    Cellairis

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    4.3(11 reviews)
    7.5 mi

    My repeated experiences at this location deserve attention…read more I dropped off my MacBook on September 13, 2025, for repair. Two weeks later, the store told me it "wouldn't turn on." I had made it clear that I needed to delete my data before any work began, but they dismissed my concern entirely. When I visited the store, Jarrett refused to let me see my own computer. After nearly 20 minutes of unnecessary back-and-forth, a supervisor finally allowed me to check it--and to everyone's surprise, I powered it on instantly. That proved no one had even attempted a real diagnosis or repair. The "won't turn on" label was simply a way to close the ticket without doing the work. When I returned on November 6, 2025, after receiving a replacement device, Jarrett's behavior was even worse. He was rude, dismissive, and disrespectful, even after I called Asurion right there in the store and confirmed my active coverage. He refused to perform basic check-in steps, accused me of trying to get free service, and then walked away mid-conversation to help another customer. It was blatant disregard and poor customer treatment. The only reason my visit didn't end in complete frustration was because Jake--who witnessed the interaction--stepped in, answered my questions in a few minutes, and allowed me to leave with clarity. Jarrett's attitude and lack of professionalism have no place in customer service. This isn't an isolated issue; it reflects a pattern of poor management, inadequate training, and failure to uphold even basic service standards. I would never recommend anyone visit this location. If management doubts this account, the store cameras will clearly show how Jarrett treated me as a paying customer. He should be removed from customer-facing duties immediately, as his actions damage both the uBreakiFix and Asurion brands.

    Vershaun was excellent! I had malware on my mobile phone and he took the time to go through all my…read moreapps to find the problem. He was very patient and kind. He found the problem and was able to resolve in a timely manner. Five stars all around!!

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    Verizon - mobilephones - Updated June 2026

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