I had a Gamecube that needed a replacement internal battery and I had numerous recommendations for…read moreBay Area Computers once I started asking around. Granted, it's a simple fix but I don't know about soldering and now is not the time to learn lol. Bay Area provided me fast and friendly same day service!

I brought two different computers of various ages to Chris. Chris is very knowledgeable and easy to…read morework with. One of the computers had a bad CPU and was constantly crashing. The ram was in the wrong slots. The other computer was just old and just needed to cleaned. I got my machines the next day working perfectly since. I'll be sure to go back there again.

Yelp--please let us start giving 0 star reviews! This place is HORRIBLE. The guys working here are…read morenice, but they don't tell you about the charges and quality of products you are getting from Victra nor do they tell you a simple phone upgrade will take over 2 hours--WASTE OF TIME. I would NOT recommend this place to anyone. They charge a setup fee on a new phone even if they don't do anything--aka iCloud does it. The accessories are all overpriced and further the rep PureGear products which really are the worst! My wireless charger (overpriced at $50) stopped working after a couple months. My screen phone (also overpriced at $50) was supposed to have a "pure pledge" which the Victra Associate told me would reimburse me $100 for phone repair or replacement if it failed to protect my phone. You are also supposed to get a free replacement if it gets damaged. Welp, both happened to me. The protector cracked within the first week. I was unable to get through to customer service for MONTHS. Finally, they fixed their site so you can easily get the screen protector replacement, but they charge $12 for "shipping & handling" which I find ridiculous since companies like OtterBox charge half of that. Then a cup fell on my phone and cracked the screen protector AGAIN! proving this cover really isn't great. Not only did the protector break, but it breaking inward broke my screen. Since coronavirus is a thing, I could not go get a screen repair and the damage quickly began to effect functionality to the point that I could not use my phone. I had to put in an insurance claim and pay $200 for a damn refurbished replacement (which Vitra also did not tell me... that the insurance plan they sign you up for will send you refurbished, not new phone, as they explained in store). I contacted PureGear for my $100 reimbursement and they will not give it to me. They will only pay $100 if the phone is repaired, not replaced. Like WHAT? Great policy. Victra will not do anything to help me out here (even though they lied) or stand behind the products that THEY RECOMMEND and push on you for an inflated price. I will never go back.

Going to this store was a huge mistake and I deeply regret it, have spent countless hours with…read moreVerizon customer service and store and has been nothing but circles no resolutions it's really not good

Yousef was extremely pleasant and helpful. He made our experience, awesome. There was an issue with…read moremy activation and 3 hours for corporate to fix the issue and Youself showed his incredible multi-tasking skills helping each customer at the same time. He ended up staying 2 hours after closing just to resolve my issue. Hands down I wish all customer service employees were even a fraction like Yousef!

My express today was absolutely horrible at this store. The representative assisting me was clearly…read moreoverwhelmed, helping multiple customers at once, and as a result, I was unable to ask any questions. The representative was clearly very distracted and handed me the new phone then took it back. Because of him doing so much at once made error that lead to my phone being shipped to me unnecessarily -- a mistake that could have been avoided with better focus and communication. To make matters worse, I was then misinformed about needing to call in to cancel lines, which I later learned was not accurate. This experience has caused unnecessary inconvenience and delay. I expect a prompt resolution to the issue with my device and clarification regarding the misinformation provided about line cancellations. I hope you will take this feedback seriously and ensure better training and accountability for your staff. Oh it gets even better he sent me the WRONG DAMN PHONE! As expected you say oh let us make it right yet don't even call!!! Got the WEONG PHONE TODAY!

Interesting that Victra replied on Yelp that they would like to address my complaint if I emailed…read morethem at an address provided. Over the past two weeks, I have sent three emails and have obtained no reply whatsoever. I even sent them the invoice number, amount, and date. This not only underscores my one-star rating but also should serve as a warning to others. Please learn from my experience and stay away.

This is insane, called the store 30 min before arriving at the store asking to pick up my new…read morephone, which was "locked in the safe." Fast forward 30 min, and we arrived only to be told to wait "another 10 min for the safe to open." Fine, we go next door to eat, then come back. The same guy who who was being helped is still needing help. It's insane how much the sales rep talks. Just do what you need to do and slim down on the chitterchatter, especially when 7 people are waiting and you are the only person working in the store. Get people in and out, brobro. Nothing is "just 20 minutes" with you. We waited almost 2 hours to even be called up to get our phone after being 2nd in line for the whole 2 hours. Like you couldn't have started our transfer while talking to him? I don't get it. You checked out the 2 customers that were buying random shit but didn't start our phone transfer? This is almost as bad as Comcast. The only difference is that you can skip the automated voice on the comcast customer support line, and you can't skip our sales reps voice. Both will still waste 2 hours of your time getting 1 simple task done, helping other people in line behind you, and having annoying music playing in the background while you are waiting. Go to ANY other store unless you have time to fucking kill or want to hear about sports betting from the sales rep during the NCAA tournament weeks. Jake n kev

I brought in a working $2,500.00 laptop with sticking keys…read more It cost $200.00 + to get it fixed. I day later the screen would not come on. After $220.00 more NO COMPUTER! Two months and $420.00 they say 'Sorry' here's $220.00. There are some competent helpful and friendly people who work there. and obviously some totally incompetent frauds!

My daughter broke her phone screen and in called around a few places to get estimates. I decided to…read moretake it to the Cell Phone Doctor. Dropped the phone off at around 1 pm and got a call after a little over an hour that it had been fixed! Phone looks brand new again! Fast and friendly service, I can only recommend this place!

Freezing Saturday morning in B-More and the store was opened on time with two very friendly agents…read more Was picking up WiFi device and being helped by Eddy. He offered to set up the device and patiently answered all my questions. Very knowledgeable and friendly. Great customer service.

Customer service was amazing and Mink J. was an amazing mobile expert! She walked me through an…read moreaccount update and an addition of internet access! T-Mobile Rocks!

Wow!!! AGAIN, GREAT SERVICE! I had to purchase a phone in October of 2022! I loved the entire…read moreexperience. I was confused about one aspect of my phone - some function... I went back by in January (2023). They were happy to help!!

Had a really good experience here... My son and I heard the…read moredeal about getting the iphone 7 if you switched over to Metro PCS, so he decided to give it a try! When we first came in we were greeted by Chris, which was helping another customer at the time. We waitesd patiently and he let us know that he'd be right with us. He was attentive and caring enough to let us know that he'd be right with us even though the customers he was helping asked unending questions! Once it was our turn to be helped he did everything he could to assist us. Unfortunately we couldn't get the $50 switch deal and Chris couldn't figure out why. Chris helped us in getting our accout # from the old phone company and was able to switch my son's service over seamlessly! Although I spent way more money than I wanted to, Chris was a big help and his customer service is amazing. Kudos! I gave 4stars because of the $50 deal. It gets you to come in the store but it doesnt apply to 90% of ppl and there is no explanation why!

My family and I have purchased cell phones at this store twice and at the Earleigh Heights store,…read moreand it was great at first. It's certainly gone down hill. Now, just go to the corporate store in Marley Station mall. The first few experiences were fine. The consultants were knowledgeable, and seemed eager to help you find the phone you wanted. The prices were on par with the corporate stores, and had the same selection of phones. This last year, however, it seems to really have changed. The associates seemed to only care about selling packages or plus-up items. The consultants kept pushing us towards phones that we didn't actually want -- the Motorola Droid had just dropped, and while I walked in knowing that I wanted the (on sale) BlackBerry Tour, I had to continuously tell the rep that I wasn't interested in. Package wise, they have their own services that they sell and get commission on. Make sure you notice that the insurance they sell you is NOT the Verizon insurance. That little oversight has cost me a lot of time. The last straw for me, though, was when my 78 year old grandmother went into the store to try to get help with her prepaid phone. She thought that her phone was broken because she couldn't hear a dial tone. Instead of helping to troubleshoot the phone, the representative sold her a new phone on a 2 year, $40 a month contract with plus ups. I'm sure he enjoyed getting his commission on all the goodies he sold, but they've lost my business for good. Not cool guys. Not cool. Going to the corporate stores from now on. No more Executive Wireless for me.

Horrible service. Literally tries to take as much money as possible and if you don't want to buy…read moreanything from them they just rudely disregard you. Even if it's a little bit of a drive to find another center, go to an another one. This place is horrible.

Honestly the rudest most self-centered employees I have ever seen. I tried showing the owner a deal…read morethat Verizon has for a phone on their site(and available in all stores) and he wouldn't even let me look it up! He started yelling at me in the store for trying to look it up! I went to the other Verizon store less than a mile away and they did it NO PROBLEM! I love Verizon, but MAN! That store owner needs to be FIRED! that is no way to treat a customer, let alone a human being!