The Big Screen Store

I had to come to Best Buy to Geek Squad to see if they had any recommendations to fix my MacBook…read morebefore I considered it demolished (all thanks to these fur animals), and I cannot remember the name of the tech that helped me (maybe Garith** but I think I'm wrong) but he was the MOST helpful. If l have any other tech issues, I would 100% recommend Best Buy Seat Geek. It was easy to make an appointment, and easy to access the department and the assistance they could offer.

The store staff has been so decimated that it's almost impossible to get help. We came in to buy…read moreairpods but they were locked up so we had to find someone to get them for us. The only two floor employees we saw in the half of the store we were in were with other customers. We left after waiting for five minutes with no apparent end in sight. No wonder everyone goes online. Nope, not rewarding Best Buy for their poor CS in the store. Will order from someone else.

Target

2.9

(87 reviews)

This is a massive store in the Towne Centre. I spend most of my time in Europe so this is a real…read moreeye opener. Not much to criticize about this Target except the parking garage could have better lighting. A bit dark and depressing as the first thing you see. Of course walking in from the street side is nicer. Their beauty selection has a "Korean" section which was interesting, except nothing was Korean there - but nice facial products.

The last two times I was at Annapolis Towne Center Target the check out did not give me the sale…read moreprice marked by the item in store. When I complained, the clerk corrected it. So I would suggest people check that sale items are properly run up. Since it happened twice i am thinking they have an issue at this store.

iFixandRepair - Annapolis Mall

2.9

(58 reviews)

•$$$

I think I'm going to forever appreciate this place for being at the mall. It's located in a good…read morespot, nearly centered in the mall and is perfect if you need to drop of your gadget while finishing shopping. This is exactly what I've done. Visited at least twice now to get my camera screw replaced, and within 10 minutes I have been taken care of! Love this place!

Absolutely scamming business. Went in for a camera lens change and my camera came back broken. They…read moreinsist they didn't do it but my camera was fine before giving it to them.

Electronic Marine

4.0

(1 review)

Had to upgrade Chart plotter and depth sounder on my older boat. could not choose between Garmin,…read moreRaymarine, or Simrad. Phil Mitchell at electronic Marine LLC, explained the differences and helped me choose. He will install this winter so i am ready for 2019 boating season.

Electronic Home Environments

1.0

Had been a customer for years. I did everything they asked including paying a substantial deposit…read morefor work to be done. The work was not performed as billed and they refused to give me my money back. After 6 weeks of being more than patient, an amount was "authorized " to be refunded, less than half of the deposit,so I ended up paying $275 for 20 minutes of work. I still haven't received "the check in the mail". Not one aspect of the situation has been handled properly. Not the way to run a business. Do not recommend.

We gave Walter our business because he seemed so nice. The service, the quality have PALED to what…read morewe have received from Gramophone. Our biggest home mistake, EHE.

Moonlighting Enterprises

(1 review)

We have worked with Kevin for almost 20 years. He knows audio visual, TV, stereo, WiFi, home…read morenetworks, etc. Most importantly, he is incredibly client-oriented and responsive. He loves to create great home theaters, Sonos systems, etc. that are easy to use, and rock!

From the owner: Phone calls ONLY please. My family-owned business is pleased to offer an assortment of electronic…read moreproducts and services. From TVs and Audio Systems to Complete Home Theater and Multi-Room Sound Systems. New builds, remodels or replacement of your old equipment with the latest technology. I can design, sell, install, program and train you on how to use your new systems. With over 30 years in the business, I have the experience to help you with whatever you may need. And when you become my Client, you will get my mobile number and you can call me anytime 24/7 and unless it is impossible, I actually answer the phone - eager to help. When you call my office for your initial consultation at the posted phone number, please leave a detailed message and I will call you back as soon as I get a break in the action and we'll set something up.

The Big Screen Store

4.6

(56 reviews)

Great service wide selection. Delivered on time price are good easy access to store lots of…read morefurniture

Knew what I wanted, so easy sale and no unnecessary up-sale pressure. The the salespeople at the…read moreEllicott City store were very knowledgeable and friendly. TV in stock. Easy to schedule free delivery and to take away old 200 lb TV ($100 fee to dispose of old TV, worth it in our opinion). Delivery people were quick and competent. Delivered TV when they said they would. Unboxed, installed stand, and set it in place. Turned on to check that it worked. Took away box and packing. Completed installation to theater surround system and other components myself. Only hiccup in the installation was due to the width of the stand. We had planned on swapping our two original TVs and placing the new TV on our 41¾" table. The big screen store stand online measurements make no sense and Samsung lists it as 40" wide. It is actually 42¼" wide. We decided we were fine with putting the new TV where the TV we were disposing of was. Delivery people took this change in plans in stride.

ZAGG Annapolis

3.6

(30 reviews)

•$

I've had great service at this Kiosk for years. I have seen new faces here recently and I'm hoping…read morethat this won't be a trend. Prior to this my guy was here for 10 years. I like knowing that my screen protectors are going to be done right the first time! We'll see! But overall it's been positive.

Their primary service are screen protectors. Still great service after all these years. The same…read moremanager has been there since I started using their products. If you need a new screen protector for your phone, watch or iPad, this is the place to go! They even repair cracked screens but I haven't used that services yet. Don't forget you have a guarantee that if you get a crack in their screen protector they will replace it for only $10! I can personally attest that their product protects your iPhone (and most likely other phones). I have two phones and recently dropped bother onto a tile floor. The one WITHOUT the Zagg screen protector cracked. UGH! Great place and only a little kiosk at the mall.

TJ Installations & Service

(12 reviews)

My experience was outstanding. I had a Samsung FRAME TV mounted and I can't be more satisfied…read more Coordinating an appointment for next day was a big plus and the work was so beautiful that I plan to have them mount other TVs and A/V equipment for other projects. Overall, this business is Very professional, reasonable, and skilled. Shon is Michaelangelo of what he does.

Prompt, knowledgeable, friendly and professional. Highly…read morerecommend for any electronic installation. No regrets, clean look after tv mount!

Arundel Tv & Video

(12 reviews)

Very happy with the service on my small TV. It was just out of warranty....but a quality set so I…read moreinvested in service. Pleased with the result

If you need a TV repaired don't waste your time shopping around, go straight to Arundel TV. The…read moreowner, Steve, will give you the the truth about what to do with your TV. Quick diagnosis, quality repairs and very fair prices.

The Fix

4.7

Helped me find a cord and block for travel that I asked for, suggested a safety cord for travel -…read moreand even fixed my screen (which my Apple Store wouldn't do) Terrific service, very helpful, quick, and the store has everything!

Great service by prastayay he was really helpful and nice and was super thoughtful I would…read moredefinetly recommend

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

13 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Dean T.

6 years ago

Absolute GEM of a store, with quality folks working behinds the scenes to make things happen. Ordered a large TV that was shipped via tractor trailer in about one week, the item arrived perfectly packaged, and the extra care they took with thin sheets of wood to protect the front and rear is an incredible customer service gesture. I received photos of the TV in the test area to show it in working condition, and photos of it on a skid securely banded, so i knew exactly how it was coming to me. Jim & Jason were wonderful to work with on this purchase, straight pricing, no surprises, free shipping and I could not be happier with The Big Screen Store from top to bottom. I would definitely purchase from them again in the future! read more

Barry C.

5 years ago

After visiting The Big ScreenStore I will never go somewhere else to purchase a TV and Surround system again. I had been dealing with another retailer that turned into a fiasco. With Jason at the Big Screen Store I made the purchase, and later on that week they were there to do the install leaving with a system ready to go. Actually I never expected things to go so smoothly. It was never that smooth with the other retailer, so I was expecting the same type of service . Nothing could be further from the truth. I will never go anywhere else, and will recommend There Big Screen Store to all I know. OPS I forgot something the prices were comparable or less, for now Headaches. Thanks again, Barry C read more

Bo M.

6 years ago

We have been buy flat screen TV's from the Big Screen Store for about 14 years and we have had amazing service from them, my most recent purchases have put them over the top! Recently we are finishing up on building a new house in Southwest Florida. Unfortunately there are no Big Screen Stores in Florida, however, I still wanted to purchase from them, Terry, our salesperson, made sure that I got the best pricing on all 6 of the flat screens and 3 sets of sound bars that Samsung offered. The process was so simple and now we have the best indoor and outdoor systems around! Thank you Terry and everyone at the Big Screen Stores Bo McKenny read more

Sheilita J.

9 years ago

The Jones, Recommend very highly, especially working with Mr. Frank White. He is a delightful, courteous and experienced salesman representative. He represents your store and the business very well. He is definitely a season salesman. His expertise and knowledge truly expand my horizon. He was very attentive to our needs and what we were interested in purchasing and was able to close the deal within less than an hour. We look forward in receiving our theater chairs and perhaps purchasing a few more from Mr. Frank White. Job well done! read more

Robert Y.

6 years ago

Wonderful full supportive service and profession honest support. We are just moving to our retirement home from Europe in Annapolis and wanted assistance in putting the right entertainment center into our home. Big Screen store, and all of their excellent staff from the wonderful older gentleman that helped us pick out the TV to the team of two that installed - all provided first rate support in every aspect of the process. 5 star service. Bob and Tina Young, Murray hill read more

Lee W.

9 years ago

Visited on a Sunday. No wait at all! We told Frank what we were looking for and he showed us several TVs which met our requirements. He covered the advantages and disadvantages of each. There was no drama or high-pressure sales tactics at all. 3 days later I returned and made our purchase. The TV was delivered and installed the very next day by Duane in a very professional manner. I will do business with Frank again. Thank You! read more

Gary S.

4 years ago

I bought a beach community investment property. I needed 3 TV's. While my wife was driving us home from the airport, I looked up the website. I found they were having a sale on 2021 TV's. I called the store and in 10 minutes I had 3 75"TV's and a delivery date within 2 days. The TV's came when they were supposed to and the deliverymen put them in the right place. It was an extraordinary experience. Thank you so much. read more

Jean D.

4 years ago

We purchased our 85" Samsung Tv from the Annapolis store, over the phone! It was delivered to our home in Ocean City and installed 2 days later. the Tv is exactly what we wanted and the men did a fabulous job on the installation. this is my second TV purchased through the Big Screen Store and I would highly recommend them. It's the only place to purchased a TV! thank you all so much! read more

Catherine M.

10 years ago

Go to this store! Frank White is the best sales expert we have ever encountered. He was not pushy. He listened to what we were looking for identified the best deals and showed us all options. His expertise was just awesome. Nice personality and cares about customer service. Would go back in a heartbeat to buy all our TV;s read more

Kelsey P.

5 years ago

Jim M. was fantastic. So knowledgeable about every product but also patient as we tried to figure out what we wanted. Ultimately we went with a 50" Class Q80T QLED and couldn't be happier! We had it delivered to our house in Annapolis and install was also a breeze. Highly recommend the entire team down on West Street. read more

Jay H.

1 year ago

Jason was very professional and extremely knowledgeable in helping us select the best screen and soundbar for our sunroom. This was our second purchase in 4 years. Delivery was made in a timely manner and professionally setup with our cable provider. read more

Thad K.

4 years ago

From beginning to end when delivery was made everything went well. Very attentive and friendly staff. Great Product.

Gregory J.

7 years ago

Great Service and an awesome selection of TVs to choose from. I will be shopping here in the future.

The Big Screen Store - electronics - Updated August 2026

People who viewed The Big Screen Store also viewed

The Fix

4.7

Great service by prastayay he was really helpful and nice and was super thoughtful I would…read moredefinetly recommend

Shore Home Solutions

I worked with Tom and his associate Nick, to both select and install a new 4K TV at my home in…read moreLewes, DE. Tom was super helpful in the selection process, with all kinds of great advice and input that helped me figure out what set I wanted to buy. I bought it through Tom, and saved on what I would have paid at Best Buy. Nick did the installation, and he was just great - really nice, informative, provided some solutions we hadn't thought of, such as hiding the cable box, Amazon Fire TV, etc. behind the flat screen, eliminating all of the cable mess along the wall. Nick was super knowledgeable about EVERYTHING - the cable system, wireless, 4K TVs, etc. - he was the best install guy I've ever seen. I will not hesitate to use Shore Home Solutions again, and I will recommend them to anyone who wants professional and quality audio video services - they are the BEST!

Shore Home Solutions was incredible to work with...prompt, professional, technically competent and…read morevery responsive. Worked around my schedule and did what it took to complete a difficult project. I highly recommend them!

uBreakiFix by Asurion

4.0

(12 reviews)

I had gotten a usb repaired in the past at this place, and that went well. However for my recent…read morevisit, it was horrible. I had dropped off my friend's ps5 for a simple cleaning. Everything had worked ok, it was just that it kept turning off from overheating. After waiting, I got a call that the ps5 isn't sending a signal through the hdmi port. Something about the hdmi not receiving enough power from the mother board, from what I remember. They offered to swap the hdmi to see if that works, to which I said ok. But it didn't. They handed it back saying that it's unrepairable. It turned from cleaning out a ps5 to being unrepairable. At least they had good customer service, and they said they refunded since it wasn't repairable. Which at least that is good. I didn't want my friend to have to spend money on buying a completely new console so I tried a different place. I took it to a place called console repair store. I should've taken it there before considering the name. I knew about it, but forgot about it. They not only did a cleanout, but had said the hdmi wasn't even soldered on correctly, along with it being crooked. Unlike UbreakIfix they aren't a corporation that's constantly changing technitions. It's just one very good technition from what I saw.

My repeated experiences at this location deserve attention…read more I dropped off my MacBook on September 13, 2025, for repair. Two weeks later, the store told me it "wouldn't turn on." I had made it clear that I needed to delete my data before any work began, but they dismissed my concern entirely. When I visited the store, Jarrett refused to let me see my own computer. After nearly 20 minutes of unnecessary back-and-forth, a supervisor finally allowed me to check it--and to everyone's surprise, I powered it on instantly. That proved no one had even attempted a real diagnosis or repair. The "won't turn on" label was simply a way to close the ticket without doing the work. When I returned on November 6, 2025, after receiving a replacement device, Jarrett's behavior was even worse. He was rude, dismissive, and disrespectful, even after I called Asurion right there in the store and confirmed my active coverage. He refused to perform basic check-in steps, accused me of trying to get free service, and then walked away mid-conversation to help another customer. It was blatant disregard and poor customer treatment. The only reason my visit didn't end in complete frustration was because Jake--who witnessed the interaction--stepped in, answered my questions in a few minutes, and allowed me to leave with clarity. Jarrett's attitude and lack of professionalism have no place in customer service. This isn't an isolated issue; it reflects a pattern of poor management, inadequate training, and failure to uphold even basic service standards. I would never recommend anyone visit this location. If management doubts this account, the store cameras will clearly show how Jarrett treated me as a paying customer. He should be removed from customer-facing duties immediately, as his actions damage both the uBreakiFix and Asurion brands.

Verizon

3.0

(17 reviews)

Could not find a repair ticket number which had been issued by Verizon Fios on email and in text (I…read moreshowed them both). No offer to make the call to find my order or rectify their mistake. Instead, they told me I needed to call Fios. After being a loyal customer for 20+ years, I expected more.

Erin is a wonderful asset to this store. She's patient and friendly. I truly appreciate her…read moreexpertise and caring nature.

Stevens Battery Warehouse

4.7

(22 reviews)

They replaced the car battery in less than 7 minutes! No additional charge for the service. Great…read moreprice too We were in and out before the seat got cold! Great customer service, friendly and knowledgeable. Won't be going anywhere else from now on

Like others, I was sent here by my mechanic. I was in and out with a new battery in 10 minutes. The…read moreinstaller took took extra care to insure that fit was right. Everyone there was professional and polite.

Keith's Screen Repair

4.8

(9 reviews)

We had two first floor windows right in the front of the house where the cat had pushed out the…read morecorner of the window screens (in his enthusiastic pursuit of outside critters). I detest the big box home & building supply stores, so I always look for a small business when I can. Keith's Screen Repair was very close to home, in an easily accessible location, with parking right in front. He fixed the one screen I brought in for an estimate while I waited, so then I went home and brought back the second screen. So in about 30 minutes, my screen problem was all fixed, the service was friendly, and the price was reasonable.

Good value and did a good job on repairing window screens. I've used them several times with no…read moreissues.

Schneider Home Theater

4.0