Absolutely horrible. Rude nasty attitude and useless. The worst experience ever especially with…read morehaving my daughter. Tried to make me the problem because she was "multi-tasking" and I needed to be patient. Disrespectful in front of my daughter. Racist on top of it. Stood there forever more than 20 minutes before even being told they would assist me shortly. Couldn't find a solution attempted to make me a new email because the entered it wrong and was unable to use that for my account. Was told they would call tech immediately and after 10 minutes proceeded with idk how long this will take I will call them shortly. My fuses are really short and if it wasn't for my daughter the outcome would be completely different given the disrespect that was portrayed. I absolutely hate this establishment and company.

I worked with Dan he helped me get my service switched over from Verizon! it was amazing experience…read moremade the switch seamless!

Great service, always helpful. A class act, such a pleasure to work with Autumn and Micheal.read more

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I've been going to Marconi Radio in Beverly for years, and my most recent visit was another…read morereminder of why I keep coming back. This time I brought in my MacBook to have the battery replaced, and as always, the service was exceptional. Tony greeted me with a smile, took the time to explain everything, and had my computer back up and running in the time it took for me to stroll down the street for some lunch. Whether you need a cracked cell phone repaired, a computer fixed, or even a remote starter installed before another cold New England winter, Marconi Radio is my first choice every time. What I appreciate most is that you're treated like a valued customer, not just another transaction. The Linares family has been serving the community for decades, and it shows in everything they do. It was also great to see Tony's son, Anthony, now working alongside him and continuing the family tradition of outstanding customer service. Hats off to the entire Linares family. Marconi Radio has earned my business time and time again, and I highly recommend them to anyone looking for honest, knowledgeable, and dependable service.

I still like my small iPhone 11 pro with 3 lens camera and this was the best place to get a…read morereplacement battery ! They had it in stock, dropped off and picked up few hours later and it's working perfectly. So easy for me and for a great price. Saved me hundreds from having to buy a new phone right now. Highly recommend.

Den of Thieves All the ethics of "Sidewalk Sammie", who…read morepeddles "Guaranteed - genuwine" Rolex watches for fifteen bucks from a paper bag on NYC sidewalks. Whatever you do, do NOT listen to their commissioned salesmen upgrading you to a "bundle" of IPhone, Ipad and watch. They are not free, the IPad comes with a -- surprise! -- $20.99 per month wireless fee (in addition to the $504, spread over 36 months, for the IPad itself, which is available on Amazon for $400. Worse, after finding it impossible to cancel the IPad wireless fee (I was resigned to keeping and paying for the tablet itself), I went back to this store, where I found my original snakeoil peddler, and was told that, because I had purchased his "bargain bundle", he couldn't cancel it, and referred me back to the inaccessible service department at AT&T itself. That saved him from paying back the commission he'd earned by fleecing me, but did me no good. Stay away.

Horrible experience. I have been with AT&T for 15 year and I had to walk away! Associate would talk…read moreover me. Talked to me like I'm an idiot. Left there and went to Verizon down the road and they were at least much nicer.

I received my phone without issues but the salesman misrepresented some things. I was charged $40…read morefor set up without knowing this. (I have never paid for set up anywhere so didn't expect it.) Also was told of a TV streaming offer but not told it was it was the lower version with ads. When I was at the store to cancel this, it was never done. I had to call Verizon and pay the first month. When my grandson ordered his phone he did not receive the trade-in credit due him for several months due to the mishandling of the order by the salesman. Luckily the customer service representative on the phone was helpful with that. I still recommend Verizon, just not a franchise store.

This is my first negative review: Plaistow, NH Verizon store DOES NOT FOLLOW PROPER COVID-19…read morePROTOCOL and the employees all appear extremely unprofessional. I was greeted by a salesman upon entering but both my friend and I were having difficulty hearing him because although we were the only customers in the store, there was a group of 4 or 5 employees huddled around us laughing and joking extremely loud without a care other than socializing with each other, including the salesman who we put out of his way to interrupt his party time. We asked him several times why our bill hasn't decreased after our phones were paid off. He had no interest in looking into it other than stating "hmmm, you must've gotten some promotions", " good news is you are both eligible for over55 discounts" and " the old people are the ones with all the money ". HUH??? We finally stated "we keep asking you the same question and you are not answering our question, to which he replied, "well, you're shooting questions at me. Take your phones and go to T Mobile across the street or any other Verizon store, just go, Get out...Bye...I'm calling the police...bye". We went elsewhere and were helped within minutes with the correct information. Purchased our new phones/ accessories. Easy for us as well as other store. Gentleman at Hampstead location is educated in his job as well as respectful. He also followed proper virus protocol, unlike the plaistow store. I just don't understand how a business owner either allows his business to run like the circus I walked into or is so out of the loop of what's going on in his own business. His employees should learn that everyone is replaceable as well as every business can be brought down by bad employees. Plaistow store needs education in proper COVID-19 precautions (they had masks on and I wasn't as worried that nobody was wearing gloves as I am that he neglected to wipe down phones and was touching our phones after touching two other manhandled phones...ewww) as well as customer service and the difference between a place of employment vs. a college dorm room. T mobile and Hampstead Verizon seems to already know what Plaistow Verizon doesn't know. I believe that they also realize they are not the only provider around so their cocky attitude WILL eventually shut them down. CC: US CDC, NH STATE HEALTH, VERIZON CORPORATE (908) 559-2001

Staff were friendly, informative and personal. I didn't feel pressured into any purchases. I would…read morerecommend visiting this location.

Do not shop here!!! This isn't a Verizon corporate store. I upgraded all my phones and was quoted a…read moreprice on what my monthly bill would be. My bill is 300$ more than it was quoted. I immediately called Verizon and they took so long to address this now I cannot return my phones because this store is a third party. Dealing with 2 companies when there is an issue causes even more problems. No one is willing to help and they will not return my phones.

I added 2 lines to my account. I was told my bill would go up 6$ a month for each phone added…read more Totalling 12$ plus fees and taxes. My bill went up over 260$ a month, not including the line that was already on it. I addressed my concerns with the "office of the ceo" who was absolutely no help either. He admitted what theyre doing is illegal, but refused to follow through with the promotion they advertised!!! At&t promises you one thing, then changes it when youre not looking. Thats a dirty way to run a business. They lost me as a customer. I would Use caution when dealing with this business......