my boy Nico here is the greatest salesman ever. sat with us for 4 hours, was so patient and just overall chill guy. Noah the head manager is also super chill. read more

No, no, nod - do not go to this Verison!! I've had Verizon for over 10 years. Boyfriend went to this verizon so as to transfer one of our lines, his line to his own account. I am currently in California on business. This was my BF's 2nd visit to a verizon, the first one earlier that day had system issues (2+ hrs). Upon entering ETHAN sizes him up, starts berating him for his look, his shoes looking dirty etc. AND, that his Louie Vuitton cost more than his complete attire!! WTH?? First, UNPROFESSIONAL, second, now a days looking thrifty is the style and is not so cheap as he stereotyped - idiot. Also, to continue to 'harass' him after he stated he was there to conduct business. I say, FIRE the idjit before you lose more business!! Minus 5 stars, but it wont let me post unless I at least put 1 star... read more

10/4/24 Needs training and how to deal with/cusomers his name is - Ernest - Redmond So, I Paid 100, And asked the rep why no receipt and he was w/customer. I waited and then machine closed transaction, he then said what's up. We aren't friends and I told him it should be can I help you and that my Bday was coming up and that he should speak to customers a bit more courteously and that if we were friends I'd put him in a headlock. Not threatening just real familiar like he was speaking to me. He asked for my phone number and I started giving it to him and he starts to repeat back and I asked him not to say number aloud he then said I could type it so I did. He then got upset and walked off w/out completing transaction. Another employee Jay tried to retrieve and was unable to print receipt so he to provided a snippet. Went online thru it kept looping and saying unresponsive, not showing payment. read more

The customer service at this location is so much better than Bell Square you would think it was a different company. The manager and rep we worked with were caring, knowledgeable and efficient. They appeared to really care our needs were met, and quickly worked to take care of our issues. We were very sorry we had started at another store. Highly recommend this location for great skill sets and customer service. read more

I've been a Verizon wireless customer for over 19 years with five lines of service. It maybe time to switch! For several years my experience with the Redmond WA. Verizon Wireless store has had subpar customer service, compared to other stores. I try to avoid going there because of the poor service and lack of employee knowledge. On several occasions the employees have been rude and lacked the knowledge needed to assist me. Recently the final straw was I waited for over an hour to be helped. I wanted to purchase an Apple Watch and two new iPhones. There were five employees assisting 2 customers and what appeared to be a manager standing around. Approximately every 15 minutes one of the employees would tell me, "someone will be with you in 15 minutes". After waiting over an hour, the same employee told me " you should make an appointment online ". I walked out without being helped. I called Verizon service and ordered the phones and then bought my Apple Watch from Apple directly. 4 days later I received the IPhone, it was the wrong phone! Another call made and they told me I could send it back or go to the Store to exchange. (Very nice customer service received over the phone). I hesitated, but chose the store route. I walked into the store, an older employee standing across the room did greet me, he said " you can come over here ". He never asked how can I help you, so I began informing him of the issue. Before I could finish he took the package and said " why did you open it?" I tried to explain, he cut me off and said, "you have to pay a $50 restocking fee". Again I attempted to explain what Verizon customer service said. He began talking over me. At this point, I wasn't a happy camper. I told him that this store has the worst customer service, I walked out. While still in the parking lot I called customer service, they emailed me a return label and assured me I would not be charged any fees. They offered to send a replacement phone, I informed them what had occurred and wasn't sure if I would remain a Verizon wireless customer. They apologized and told me to call them directly in the future. They were very helpful and professional. Verizon needs to replace their employees in the Redmond store and train them well. read more

Verizon - Store front sign - Mobile Phones Near Me - Redmond, Washington

This store took 2.5 hours to get me a simple quote. 1 hour wait to talk to a rep. That's fine I can see that traffic is busy. 1.5 hours to have a simple quote on an upgrading my plan... After 1.5 hours, the quote was full of things not wanted and was just a hot mess, they added insurance, streaming, and iWatch...what an absolute waste of time and an absolute disregard to customer time. The manager came over for a question and got me the exact info I had been asking for in 2 minutes. I wish I had spoken to him first and saved a Saturday afternoon. In the future would advise that the reps prioritize customer needs vs trying to tack on a ton of overhead that no one asked for. At minimum respect the customer's ask and time. read more

I've been in this store twice in the past week and the service was stellar both times. Their check in system allowed me to run another errand while I waited for the text that said I was next in line. Everyone was well-masked, staff and customers, and there was a hand sanitizer stand just inside the door. If you go I highly recommend asking for Mario. He was knowledgeable, helpful, and not in the least bit pushy. At my request he reviewed our account and made some suggestions that allowed us to upgrade our plan for no extra money. I wish every company had a Mario! read more

I had incredible service. They went over backwards for me to get the best deal and make sure everything went very well. I did see where others came in and the staff didn't go over and let them know that they would be helped in a few minutes ... so I could see where people might get frustrated. I would recommend hang in there and be patient with the staff. I don't think you will be disappointed in the end! Once things get going it will be in your favor. Remember a one star review is devastating to the overall score and might not reflect the majority of people's experiences. read more

I know my evaluations may be negative for many of these businesses but I do the work so you don't have to. This has been my 5th visit to this store. Out of 5 only 2 have been worth saying Job well done. The lack of customer service is sad. There's an african man who works there and I must say he's the only one with customer service skills,maybe the rest just speak to who they want to speak to. I've taken other people in with me who have witnessed this as well. I've lived a long time and I've never seen so many people in one establishment run to the back and not acknowledge the customer as they walk in the do. As adults Do Better. It doesn't look good for your store read more

Shout out to Mario at the Redmond Verizon store for listening to my problem and helping with the perfect solution. He got me an excellent deal on a 2nd line with a new phone and never tried to upsell me with additional services or products I don't need. Due to Covid, I needed to make an appointment and got one for the next day. They followed all protocols, plexi barriers between staff and customers, hand sanitizer at each station, masks, and I noticed surfaces being cleaned, so I was completely at ease. After wayyy too many years of horrible customer service with another carrier who did their best to bleed me dry, it was truly refreshing to deal with Mario at this Verizon store. Thanks Mario! read more

I went to 2 different stores before this trying to get some help transferring my information from my old phone to my new phone on a warranty return. This used to be a free service, but not anymore as they have made it pretty easy as long as you have a good WiFi connection, which I don't. Neither one of the first two stores offered to let me use their WiFi. Just wanted to charge me an exorbitant fee for doing it for me and were rude in the process. This store however, was different. From the moment I walked in they seemed friendly and helpful, even though they were busy. They offered to let me use their WiFi for free from the moment they knew what I needed and didn't want to charge me a fee for something I could do myself. When I wasn't able to do it myself because my phone wasn't operating correctly they put me on the list to be helped and Arun did his utmost to get it done for me. When he wasn't able to finish the job before closing he decided not to charge me as he had not completed the work. He did write down instructions for me to finish it on my own and his phone number if I needed help at home. Said I could bring it back next day if I needed to. I didn't. Because they didn't seem desperate to take my money I ended up buying some lens covers before I left. Everyone there, not just Arun, were absolutely wonderful. When I buy a new phone I will go there. Thanks Guys!!! Note: The fee for info transfer is less than other two locations I went to. read more

Bad customer service. The people who work there feel like they are trying to get rid of you. Will never do business with them. The Verizon store at totem lake is much better read more

Crap customer service. Didn't l acknowledge me or other customers walking into store so they had no clue who should be helped next. The Indian clerk was rude. I asked about the difference between purchasing there and a Apple retailer. The other clerk responded "different promos" and then asked the customers in the store who was next? Smh. It was slow and empty to have such poor service. I was hoping to leave with two new IPhones but I'd rather call Verizon and have them shipped to me or take my business elsewhere. Disappointing. read more

Unable to activate Tracfone, owned by Verizon. Got a nasty response from Verizon employee. Then I received a second reply the next day, the usual "Sorry-how can we help you" You've heard it before. Tried Tracfone web site. The web site would not accept the serial number, the sim car number, etc. Will buy another brand, not associated with Verizon. The customer treatment by Verizon employees is criminal. Guess this 20-something generation thinks it's cute and funny. Sorry, I am of a generation where you would have been fired. Keep it going kids, unemployment won't cover your lattes. read more

The staff was awesome! Waits were sometimes long because of the holidays but the service we received at this store was kind, communicative, friendly and positive. They have a variety of customers here,, some more patient than others but I saw only courteous service with a smile. Thanks!!! read more

My Husband having never owned a Cellphone made the mistake of going into your store looking for advise and help setting us up with a cellphone. The response was "Go on line and get one." The clerk was not only demeaning and rude but totally unprofessional and not one once of compassion for an older man with no experience with phones. Shame on you and your store . read more

Everyone was professional and courteous, wore masks and attended COVID protocol. I brought in what I thought was a damaged phone and Ernie worked with me to assess the phone- it turned out that it was my charger and/or cabling. This was an easy fix. I was dreading the appointment, but it went well saved me a considerable sum of money. There was a small wait (minutes,) but completely understandable. Ernie and the staff couldn't have been better. read more

Verizon is going downhill fast. They just changed their program Verizon Up. You used to be able to spend your coins on a $10 device credit now with the new rules you only get a $5 device credit. This is just another example of taking your money the changing programs. It's horrible. read more

Stay as far away from this store and in particular Patrick Tomaselli as possible. I was in over a year ago now to purchase a new phone and Patrick didn't listen to anything I asked for. He was the classic slick used car salesperson. All I wanted to do was purchase a new phone and he pushed and pushed and pushed for a new plan. I didn't want to change my plan. I left without purchasing anything and got home to discover my plan had indeed been "upgraded" without my consent. It cost more and gave me less data... Hmmmm. It took hours on the phone and in person to rectify the situation. Apparently he was new last year and when trying to research my options he accidentally changed some things. So here we are almost 2 years later and Patrick still doesn't listen (I know why did I work with him again??? In my defense I didn't recognize him until after he started talking) and he continues to provide false information with great confidence. We did change our plan this summer and we are being charged for a feature that is now included on our new plan - so basically double billed for the last few months for the ability to text to Canada. When trying to explain this to Patrick he kept trying to tell me about International plans and told me I was NOT being charged extra for Canada texts. Never mind that if you look at our bill you can see that we are being charged for it plus accruing taxes on that charge. Finally he just gave me an 800 number and told me they could explain the international calling options to me. And moved on to "help" someone else. At this very moment I have been on hold waiting to speak with someone for 32 minutes!!!! Good grief! read more

Our time here was super easy, we got our two phones quickly, except that they sold us a screen protector that was crazy thick instead of a normal screen protector. When we got home and put on our phone cases they wouldn't even clasp on, and the screens couldn't even respond to touch. read more

Verizon - Mobile Phones Near Me - Redmond, Washington

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I went in about a week ago and spoke with Ernie about a phone case. He was very helpful. Fast forward to today. I had an issue with the phone case and Ernie helped me again. His customer service is exceptional and he's very knowledgeable as well. Definitely will be back. read more

I stopped in around Christmas to purchase a new Samsung Galaxy watch for my wife. I had explained that she already had a previous version of the watch already on the account. I was assured that there would not be a problem and that all I had to do was initiate a call when she opened the watch and the watch would be activated and all would be well. Well the call was initiated and the automated response was that the device was activated. But it really was not activated. After a month of research I now know that Verizon has a Number Share program that will ring your phone and watch at the same time. I was told that the old watch should not be deactivated until my time contract had ended even though no money was owed. Well the number share program is now sharing the phone with the old watch with no way to activate the cellular function of the new watch without paying a $70 fee or waiting for a couple months until the old watches time contract is up. In summary do not buy a connected device that uses Verizon's Number Share if you already have a device tied to the phone and on it will not work. No matter what the sales person might tell you. I have purchased many phones and accessories from this location and have never had a problem and will continue to come back but for customers to do their research prior to purchasing. read more

My nephew's phone died, he needed a replacement urgently. He went to the nearest Verizon, on Redmond Way, and completed everything necessary. The guy told him he'd have it next day. Three days go by, still no phone. He needs his phone for work, for family, aaarrrrgh! He goes back to Verizon and learns that the guy never put in the order. Just flaked. The manager, Shannon, makes it happen overnight, which is why I'm giving 2 stars instead of 1. Thank you Shannon! To Guy Number One, zero. Remember, karma will get you in the end. You WILL be without a phone and desperate at some point in your life. That's how it works. read more

All I can say is I'm baffled by the customer service here. Do not come here at all. The workers are rude, and have no idea what they're doing. I went in because my screen started glitching and I just got my phone, they told me that I had to pay off my phone completely before I could get a new one. I told them about how I should be able to get a replacement because my phone was in great condition and I read the terms and services. They did not listen at all. I decided I was wasting my time so I went to another Verizon- they told me my phone was in perfect condition and I'm eligible for a replacement at no cost. You will get no where at this store. Also there was me and this guy in this store and they refused to help him by not making an appointment but I just walked in? Not sure what he needed but they told him "do you have an appointment" "you need an appointment before we can help you". Just super rude, sad to see it. read more

I can't tell if the employees are incompetent or malicious. I went in to see if their new plans would be cheaper for me. They looked up my account and said they had a new plan that would save me $6 per month. "Great! Switch my account!" Later that night I got a confirmation of the change and found out they lied...the plan was $15 per month more than what I was paying before. He tried to sell me phone insurance. I told him I was going to buy my phone from ebay so it wouldn't help me. He responded by saying it would still cover that phone. I asked him if that meant I could buy a broken phone on ebay and then Verizon would replace it under warranty. He said yes. Yea, right. I'm not even going to fact check that. Another thing that was annoying was that the salesperson kept telling me about how I needed a dedicated hotspot for tethering. I told him the tethering through my phone has been working out fine for me and I didn't use it much anyways. Despite my telling him I didn't want it he brought it up five times during the time I was there. read more

Hands down the worst Verizon store I've ever been to. My first visit here last year was to ask what should have been a simple question about changing the keyboard options. The guy spent 20 minutes trying to tell me I needed to download an app, really all I needed was help finding the keyboard options! That's after waiting about 15 minutes. Since then I have gone to other stores just to avoid this one. But today I thought I'd give it another chance, all I needed was a new OtterBox cover for my S3. Walk in the store, don't even get through the door and there's a guy with a tablet wanting to know what I want. He ten tells me they have no S3 phone cases. No suggestions, apologies, alternatives, nothing. Looks like I will continue to drive to other stores just to avoid these idiots. read more

I was very disappointed in the service I received at this Verizon store today. I went in around 1:00pm and there were no other customers there. I have been having issues with my phone that I have had for the last three years, it's outdated, sure, but it has been a fine phone. Lately it has been saying I have reached my text limits, so it rejects text messages, when I only have 10 text messages in my inbox. It has also been saying I have no more storage when there is hardly anything on my phone. ANYWAY! I go in and ask about it and all the customer service representative had to say was this is an old phone with very little storage and I should get a new one. He hardly looked at it and I felt like he wasn't listening to what I was saying. After I told him I cannot afford a new phone right now and I will be getting off my parents plan very soon, he said I should just get off now and get a new plan with my boyfriend (who has AT&T) at Verizon. It was obvious he didn't want to help me. He said quite a few times that my phone is old and there is no space. It's only three years old, touch screen and everything. He just wanted me to open another account and bring more people. I will not be doing that. I will definitely be taking my business elsewhere. read more

Im standing right now at the store, for my 6pm appointment with the one person that knows what he is doing, Angel. Angel has never told me wrong, ever - and if you have verizon you know how meaningless customer support is. So I insisted on an appointment with Angel. I left work early and drove across traffic. He's not here. I guess they didnt have my # !?!?! Maybe they don't know how to use a phone? Actullay that clears up several outstanding issues. This is entirely typical, and why I refuse to speak with anyone else. I did add an extra star for Jessie who tried to handle irate me. I could see he wanted to mention my attitude.....but didn't. He is wise. While he didn't have all the answers like Angel does he had some and genuinely tried to help. He did resolve one issue. So...ok. read more

Verizon's customer service has gone to shit over the years; however, this review is just about the poor service in the store. When I went in to get a SIM Card last week, I had some rude employee insist on taking my name and putting me on a long waiting list for service. I was told it would be 5-10 minutes, but almost 15 minutes later, I still hadn't been served. This was despite several other employees not doing anything in the back, and the employees on the floor wasting time talking to customers' children (5ish years old etc.) instead of actually working. Please note, there's no actual service needed other than getting the damned SIM card and handing it to the customer. The customer can activate it on their own time, and do not need assistance with it in the store. Eventually I got one after making a stink with someone who came and asked me if I had been helped. (She wasn't actually wanting to help, but rather just to ask if I had my name put on the list...) Ridiculous, terrible service. Will not go back in the future. read more

First off, when I went into the store with my broken phone I found there were at least seven representatives, mid-day, on a Thursday. Why so many, I have no idea, I was the only person in the store. Everyone was standing around doing jack. My phone had broken, and I needed to have it either fixed or replaced. That's when things got nasty. Even though I've been living in my current house for two years, and only been with Verizon for a few months, the rep somehow had sent the replacement to my previous address. The address of my abusive ex-husband. I've never given them any address but my own so how on earth they even HAD his address is a total mystery. After not receiving my new phone, I called Verizon's support number and was told that according to their records, not only had the in-store rep magically changed my address to the wrong one AFTER I had left the store, but she NEVER MARKED MY ACCOUNT THAT SHE HAD DONE SO. I was also told that the delivery was signed for, so presumably my ex has the package and probably knows I need it back. So, now I'm stuck with a broken phone, and I still need to get the second one returned or else shell out $600 I don't have. My only option is to go back to that place, and I was even told to file a police report and have an officer sent to my ex's to retrieve the phone! I never thought in a million years a Verizon store rep would blatantly fail to send something to an address I GAVE THEM MYSELF TWICE. I don't know what to do. read more

Nice people but completely understaffed. I understand trying to save money on payroll, but I should never have to wait 45 minutes to spend 600 dollars on a new phone. Get it together and hire a few more people! Adam who finally helped me out was great though. Good job Adam. read more

The torture is never ending...I thought I had resolved this issue in Dec 2019. Imagine my shock when I received a text message at 6 am stating my next bill will be over $500 when I have only been paying $100/month. I went to the Redmond store and praise be to Sidney that she was there. She was the last person to help me in Dec to fix this issue. She was a strong advocate for me and persisted in helping me fix this bill. Eventually, all is fixed (I hope anyways) but I am weary as this has been going on for months). I want to thank Sidney for helping me climb down the anxiety tree. Verizon needs to give her a raise or promotion asap. I won't be help by anyone else but her from now on. However, I am contemplating going back to T-Mobile. Thank you Sidney for advocating for me. I would give Verizon 1 star for now. Sidney gets 6 stars. So it comes down to 5 stars. read more

Going to the phone store with any company is a complete pain in the ass. Hands down. Never is it a quick and easy thing. Always be prepared to wait and wait. Especially if it's busy. I was working with Arun. I promise if you are patient and use Arun you will be very satisfied with what your looking for. I appreciated the time he took to help me understand things about my large business plan. I left there feeling clear about the services I pay for. Thanks Arun! And thanks Verizon! read more

Nice to see that I'm not alone in letting out some grievances against this place. I generally like Verizon, and the Bellevue Square location has always been helpful. Not so much with this location. A while back, my mom wanted to upgrade to a smart phone. So she went into Verizon and naively asked the associate which phone she should get. He told her that as a n00b, she should get the Ally, which she did. The Ally, in case you were unaware, is a piece of crap. It kept having issues and once she updated the software (which she was told to do), it stopped working. She took the phone in, and they replaced it with a new....Ally. Ok, this was not what she wanted but she was willing to try again with the same piece of crap phone. However, it had the same issues as the previous one. That brings us to the most recent experience. My mom came in, flanked by her fabulous daughters. She explained the issues that she'd experienced to Brock, the associate who came to help her. He told her that he could do a hard reset and give her another Ally. Unless she wanted to pay, she would not be getting a new phone. My mom reiterated that this was already a replacement phone, and she felt that she had been given a faulty product. Brock brought out a little attitude at that point, saying that he was just telling her what options she had. Take the crappy replacement or pay up. My mom asked why Verizon customer service is able to make other offers, as they had been the ones to replace the phone before. Brock replied that she could call them if she wanted. At this point my sister stepped in and kindly stated that she knew that as a sales associate he was limited in his power, but would there be someone else here that may be able to help? He brought us over to the manager and basically breathed a sigh of relief to be done helping customers that actually had problems. The manager actually listened to what my mom was saying, and though limited as well, he was able to offer her a Motorola Droid. My mom was ecstatic, and if we hadn't been there, she may have kissed him. So two stars for the manager who came through. -3 for Brock and all the previous dealings with this store. read more

Matthew is just great! Every time he helps me he is just does an amazing job transferring everything over from phone to phone. So appreciate great service in this day and age. read more

Verizon - Matthew is so smart and really does a great job! Friendly and great customer service! - Mobile Phones Near Me - Redmond, Washington

Brought 8 phones. None would turn on. Tried to get contacts put on new iPhone we screwed up. They have no chargers here. The gentleman who helped me was nice. but he couldn't complete the other issues I was having with my account. I'm not sure how other cell phone companies are but the tyranny that is big business has made me want to just not carry a mobile phone at all. read more

I think they'd do better with adequate training and materials. I now have a Verizon Blackberry though my business (in other words, a free phone). My family was in Sprint but our kids moved on to their own plans, so I now just need a plan for my wife and a minimal personal phone for me and thought I might switch to Verizon. Everyone in the store has to use a tablet or PC to reference anything, as other reviewers had noticed. I started off by explaing to the rep that I already had a free Verizon BB and just needed a minimal non-data phone/plan for myself and something for my wife-- so he immediately launched into big data plans for both of us. I then told him I probably wouldn't even buy a phone from them but might purchase an unlocked/no-contract refurm on-line since this is just a back up for me, and he went into an obviously canned "Evils of eBay" tirade. I responded that I'd actually said nothing about eBay, and tried explaining that Amazon and many other on-line sellers sell refurb unlocked phones and it's not only perfectly legal but risk-free, and I'd done it before. No avail, all kidding aside I was "speaking into a dead phone" here. This reminded me of some of the salespeople I trained back when managing a store for a major electronics retailer. The ones who saw customers coming in armed with research (especially "Consumer Reports") and proceeded to trash that customer's information along with their own credibility in the process, and would be still high-fiving each other while these frustrated would-be customers walked out and walked into a competitor instead. Anyway, realizing that I wasn't getting anywhere I figured I'd just collect some information and walk as well, over to ATT and T-Mobile at Town Center and do a little comparison shopping. I asked for their plan brochure, and they proudly proclaimed they didn't have any because they've "gone green." I asked how then does a customer take notes and make comparisons? They suggested I could "go on line." Well yeah, in which case why does Verizon need to pay for glitzy storefronts staffed with ill-trained order-takers? So compared to the other stores I went to afterwards, I have to rate this Verizon location as lacking. No one was rude and it's not really the store's fault, but Verizon managment should stop drinking the pop-marketing Kool-aid and start paying attention to customer experience and service basics if they expect to remain competitive. read more

We did have to wait, 15 - 30 min, but there were three people working on accounts with other people. Three is adequate as far as I'm concerned. While we browsed, the manager, Angel, came over to see if he could help with anything and when he heard our questions, he could answer some without computer info on our account. We also wanted to upgrade our phones and discuss plans so he said we would have to wait for someone at the desk for that. At the desk, Jacob helped us and he was very efficient, seemed to know what he was doing, not always the case at other Verizon Wireless stores, and discussed plans. I lost my unlimited minutes due to the upgrade of phone :( We bought new phones and he switched everything over and I got the 6 extra free Gb to replace my unlimited. It took quite a while from the cloud so we waited at a seat so he could help other customers. Our business took a long time, so someone might have been irritated behind us although other reps seemed to have quicker turnover. I asked the manager and Jacob how long they had been there and it was several months at that store. Maybe the service has improved since all the bad reviews here. We were satisfied. How do you put a price on a store like this? Depends what you want. read more

9 customers waiting to be helped while I sit here with my friend also waiting to be helped while one employee and a customer talk about fishing and the other surfs the Internet . A lady stands in the front of the store and just looks outside for 20 minutes at a time till another customer ... Ridiculous read more

Verizon - Mobile Phones Near Me - Redmond, Washington

I went here today to upgrade my old phone right as the store opened. There were probably about a dozen people waiting already for the Galaxy Nexus launch. I probably had the wait about 15 minutes but the manager came over hand started to help me until one of the other employees was free. Erich took over after a minute or two and was very helpful and polite. Overall for the number of customers they had streaming in first thing in the morning they helped them all rather quickly and everyone seemed very happy with their service. read more