This review should be titled Edgar has patients! After three days of trying to get my phone number…read moreback from another carrier Edger stuck with me through the entire process. We are still working on it, but he has given me so much time to get this done. Thanks Edger!

Title: Verizon Stores Have Become Pointless - Zero Customer Service…read more I went into the Verizon store to switch my girlfriend from her current plan onto my family plan -- something that should be a basic in-store customer service request. Instead, Alexander told me I needed to call customer service because "they don't do that in the store." Seriously? Then what exactly is the purpose of having physical Verizon stores if customers are just going to be redirected to a call center to sit on hold? This is now my second terrible experience, between this location and the Southcenter Verizon store, and the pattern is obvious: the stores seem more focused on avoiding work and pushing customers away than actually helping people. The moment a request involves anything beyond trying to sell you something, suddenly nobody can assist and you're told to call a 1-800 number yourself. It's honestly embarrassing customer service for a company the size of Verizon. Customers take time out of their day to physically come into the store expecting support, only to be treated like an inconvenience. If Verizon's retail employees can't handle basic account changes, then these stores are nothing more than overpriced showrooms staffed by people unwilling or unable to help. Verizon talks a lot about customer experience, but based on these recent interactions, it's clear the company doesn't care about existing customers once they already have your money. Absolutely unacceptable service.

If you're looking for any sort of customer service, and I mean ANY customer service, you absolutely…read morewon't find it in this store. I was trying to move from my company's business account to my aunt's personal account, and I had everything set up and ready to go before walking into the store. We decided to go into a physical store to complete the transfer because I wanted to also get a new phone. When we walked in, a young lady and a young man were sitting at the first table ready to greet customers. When I told them what I was looking for, I was immediately told by the young lady that I needed to "call Customer Service." The right thing to do would have been to offer to do that together while in store, but she clearly wanted us out of there as soon as possible. She made zero effort to help us in any way possible, even though I had made it clear I even wanted to purchase a phone that day. Not only was she not in the least bit helpful, but she was also short and rude on top of it. Unfortunately, this likely means she was the Manager of the store. Don't ever go here - what a waste of time.

I called this store on Tuesday July 18th l, asked if they had Samsung S22 in stock, they said yes…read more I let the girl in the phone know I lived on vashon island and wanted to make sure they had the phone before making the trip off island. She said we have several Samsung S22s in stock. She was kind and even offered to put one aside for me. She even asked what color I wanted. The phone is for my 15yr old son and he does not care about the color I said, I just wanted to make sure you had some available. My mistake in not asking her for name. I let her know we would come tomorrow before 3pm. She assured me the phone would be waiting for us. On Wednesday July 19th my son and I drove to Burien from vashon and arrived at this AT&T store next to Safeway and UPS. We were greeted and were told it was going kg to be a few minutes. After about 10min it was our turn and I said, I called yesterday asking for S22 they said they would hold one for me today. The girl who was "helping" looked confused and excused herself. She asked her coworker "Do we hold phone for customers?" The coworker replied "No" I l told her what I had been told the previous day and she simply apologized and said they had no S22 in stock and had not had them for some time and they could only order them! Why the F**k was I told they had the phones in stock and also that they would hold one for me????? Stupid people make stupid mistakes like this! Waster my day off because of some IDIOT!!! I'll never come here for anything ever again!

Great pricing, fast services, reliable, with high quality. I had researched 5 places before I found…read morethis business, it was noted as the best phone repair shop in the entire 20 mile radius.

Raina fixed my Puget Sound saltwater infused 12pro max at her Bellevue location a couple summers…read moreago. I recalled how impressed I was with her friendly, straightforward, no nonsense service and I was confident I would call on her again if I broke my phone again. Well, I did that recently-broken glass screen and charge port 90% inop. Took it to her at her new location in Burien tonight and it's all fixed up again. Same great no nonsense service and a pleasure to deal with. I recommend Payless. I'm making it my go to.

Goodbye metrotmobile!!…read more Back in my day (yeah, I'm not a kid,) we had an escalation or a saves department with managers and supervisors who'd take over the call to try to save the customer right? BEFORE switching to Visible by Verizon I called metro by t-mobile and blah blah blah, it's all in my previous reviews. Push come to shove...I was shoved over and I pray I'll be content with my new wireless provider. Come Monday I'll have my 6th useless phone with a new one on the way for my new account with UNLIMITED EVERYTHING, including HOTSPOT!!! For $45 a month when I was paying $75 for unlimited everything except for hotspot; that was a 25gb a month. What would you do after providing your carrier an.option to counter their offer for your loyalty?! I did get prime for free but I don't mind paying the discounted prime price individually; it's still cheaper than having metro by t-mobile.

From the owner: Switch today & enjoy America's largest 5G network.read more

Does a great job! Fixed computer. Ipad. Set up air printers and home network. Don't like being…read moreforced to add up to 85 characters. Believe i can express myself in less

Really appreciate the awesome service and patience I got today! Will recommend to friends for sure!read more

For the amount of 'one stars' this location is getting, I'm going to give five stars to bump the…read moreaverage. Service is good! They will get you up and running, notice the design of the booths and tables. This implies and informs you preemptively about the kind of service you will receive. It is not an official franchise, so some (iPhone) promotions may not be offered. I like their transparency about the following: prices, rates, commissions, stock(s), data caps, and downtime; you just have to ask the right questions. :) I normally would never go T-Mobile 'full-send', but: they are headquartered in Bellevue, WA of all places. Customer support is available when we are awake, which is nice! Quote: "Need Customer Service or Technical Support? Customer Care Representatives are available daily from 4 a.m. to 9 p.m. Pacific Time. Live agent chat is available in T-Life from 4 a.m. until 12 a.m. Pacific Time."

CROOKS! They say you will be paying one price for everything but then your bill shows up at a…read morehigher price!!! I went in and asked and they said I was wrong even after I showed them the paper they scribbled all the numbers on!! They will tell you anything you want to hear and pretend you are their best friend just to stab you in the back for more money!! Go to another store!!!! These are Horrible HORRIBLE people!!!!!

I traded in my old phone for a new, free one. A month later, AT&T started billing me for my new…read morephone. I went back to the store, and Muhamad (the manager) would not follow through with the deal. They scammed me for $1000. By the way, this is not an official AT&T store. It is privately owned.

I did not go to AT&T to purchase a new phone. I went to close an account for my friend with…read moredementia. I am her Power of Attorney. AT&T is withdrawing about $75.00 per month from her account (auto pay) and she is no longer able to use her phone. I presented my POA document. The manager told his assistant that I did not have the right document. This was true at Northgate and the corporate office in downtown Seattle. This is cruel and ageist!

Alex was great! We accidently dropped our iPhone 15 Pro, the screen was damaged. I checked out a…read morefew places and choose to bring my phone to Alex for screen replacement. He did a great job with a fair price, replaced the screen in 20 minutes, and our phone is back in normal again. I definitely would recommend him if you have a need for phone repair. Thank you Alex!!

Loved the Experience , got my phone fixed in less than 20 mins actually , Alex did an amazing job !…read moreIt was really fast and easy ! 10/10 definitely recommend !!

Worst store ever my dad went to get his iPhone 14 Pro Max fixed and they put a whole different…read morescreen which isn't for this phone and now the touch screen feels so delayed worst store to fix phones at.

The technician was on his lunch break when I walked into the place with my iPhone that was not…read moreworking. The technician was extremely kind. He stopped eating his meal, and fixed my iPhone in less than a minute!!! I highly recommend the place! The staff are very friendly. The place is a little bit hard to find, behind a gas station, but they have parking space. I will go back if I have another iPhone issue. Five starts for their service! Affordable prices!