Top-notch service! Fast turnaround, reasonable rates, and friendly staff. My phone works perfectly now. Definite 5 stars!

Had an emergency phone screen replacement for my girlfriend's Samsung S25+ after it dropped on concrete and cracked. Cost $330 for the repair. After replacement my girlfriend and I started noticing condensation both front and back camera lenses that eventually led to the phone randomly turning off. Tried troubleshooting but unable to turn phone on. Took it to another third party phone repair shop for diagnosis and was told whoever did the replacement left the inside messy and the screen connection was loose. The repair guy was able to bring the phone back to life during diagnosis but the screen was flickering. He recommended to take it back to where it was originally repaired. Drove back to Redmond and explained the situation. Employee said it will be about 2 hours to take a look and will call/text when ready. Okay cool. So we waited 2 hours and when we came back and he asked did you receive a text. I said it was already the 2 hour mark... The one hour device repair guy then explained the screen connection is corroded and proceeded to show a picture on his phone of the corrosion. He suggested we must've dropped it in water. So now I'm thinking, how can a connection be corroded internally if this phone is water resistant and the phone had these problems AFTER the repair? Even so, we NEVER exposed it directly to any source of liquid since the time of initial repair. Even if we did, shouldn't it NOT have this issue anyway? Also we NEVER received any document or signed anything acknowledging of any potential risks after repair. I asked the repair guy what are our options. He said he can order the screen replacement and have it done on Wednesday. I asked him if this was going to be charged. He said yes. I said no. He said call the number for "headquarters". I called and no one picked up. We left and on the drive home the number from "headquarters" calls us. I explained the situation again to "headquarters" guy and asked for what are our options. He said we'd have to pay $309. I said no. He said let me place you on hold and call the repair guy in Redmond. We waited on hold for a bit. He comes back and says the corrosion is from water damage. I'm thinking what is this guy trying to imply? We continued to have a back and forth until he relents and says I can do it for $209. I said no thanks. That is literally the cost of a replacement phone adding both repair costs. Honestly I was livid after this conversation. Not only was there zero accountability from their end, but they tried to shift blame on the customer for using their phone normally. TLDR: Please make sure you are aware the risks of getting anything repaired from this business. It might make more sense buying a replacement instead. read more

BEWARE: This place DAMAGED my phone would give negative stars if I could! This is costing me hundreds to resolve. January 10th my phone screen broke and got my screen replaced for about 330. Fine at first BUT a week in I started to experience problems: 1. Camera condensation on both lenses-- my phone was not near any water at work and there was fogging in my camera from the inside. Over time internal corrosion as a result and my phone wouldn't turn on. I NEVER had this issue PRIOR to this repair so WHY are you blaming the customer? 2. Flickering screen-- LCD problem. TELL ME why am I having this already after a recent screen replacement? Paid $50 and took it to a repair shop in Auburn after my phone won't turn on and they said whoever fixed your phone did a CHEAP job and they should do customer service recovery because 1. It wasn't sealed properly and a cheap adhesive was used. and 2. Cheap quality LCD used during replacement. While they offered 250 to repair they thought it'd be more cost efficient for me to pursue service recovery with the original shop. Their customer service was LAUGHABLE: only fix the screen for 209! I rather pay more and get it done at a place that was more honest and less shady! Better yet maybe just get a used phone because the cost is almost as much as my repair.The auburn location even offered a better price if I did choose to pursue them too. HORRIBLE repair and AWFUL customer service! read more

Awful experience! It took them 6 days to diagnose the issues! Not because it was difficult (dead charging port & cracked screen) but because they disassembled the phone and just didn't get back to it. Every day, they said they'd call with updates. They didn't. Once diagnosed, they fixed it well. That said, the lack of communication and follow through was awful. read more

Really bad, do not coordinate among their teams and bad customer service had my phone for 2 weeks and did nothing,

0/10 DO NOT USE THIS BUSINESS. I had a simple repair for a Nintendo device. I even provided my own factory replacement parts. It took months to get MY device back to me, well after paying and now my Nintendo is worse than it was when I dropped it off. They destroyed the thing I paid them to fix! They actually tried to just give me someone else's device at one point, without my sentimental data. I was initially quoted for a one week repair. It turned into months, and involved multiple trips to the shops in both Bothell AND Redmond to insure my property was not stolen. So here I am now, with a super busted Nintendo, with all of the lost time and money dealing with these idiots. More like "Three Month Disrepair". Someone's gonna sue the shoes off of these clowns. Class action, anyone? read more

Avoid this store and franchise. I went to the Bothell location for a back glass iPhone repair, and after the fix, my phone wouldn't stay on for more than three minutes. I returned the next day, same tech, no clue what was wrong. They told me to leave it for three business days or take it to their Redmond store. At Redmond, the tech acknowledged that the Bothell tech messed it up. I was told it would take an hour ended up waiting 5 hours total with very little communication. I asked for them to make it right, was passed around, argued with, and finally told by the manager they wouldn't do anything. Terrible service and zero accountability. read more

I gave a projector for repair. Did not repair it. Did not even give us an estimate. Multiple promises made about "providing an update" and yet nobody ever calls. moreover staff can be quite arrogant. Not worth the time or money. Find another place to get your devices repaired. read more

Quick and efficient service without an appointment. He replaced a cracked camera lens and screen protector on an iPhone 13 for a reasonable price... within an hour as promised. read more

THIEVES, SCAMMERS Stay away. They stole our original iphone batteries and replaced with knockoffs. They were supposed to replace our screen but looks like they use the devices to steal expensive spare parts. The cheap parts they put in caused the battery to stop charging and screen to come loose. This is the only way we found out read more

I walked in here because I was referred to this place by Xfinity. My Mom's phone got malware on it unfortunately and insurance doesn't cover anything. Xfinity also was not very helpful, they just said to check this place out. Xfinity said One Hour Device Repair can remove malware from phones, so we went. Immediately when we walked in, there was a man sitting in a chair far in the back of the store, almost hiding. He gave us a death glare when we walked in. Zero customer service. He walked up behind the counter to talk with us and we simply asked if this store provided malware removal service. He only mumbled. We had to ask him to repeat himself over and over again and he kept giving us the same mumbled responses. He also was playing with two popsicle sticks while we were trying to talk to him. It was obvious he didn't care. We got nowhere. We asked the same question multiple times and he couldn't even answer that. He told us "$120 for 2 hours" and didn't explain anything of what that meant. We left very disappointed. Still zero information. read more

I bought a privacy screen protector 1 month ago, 20 dollars pretty normal pricing. they installed it nicely and it seemed pretty good quality but it's already got scratches when I haven't dropped my phone once or let it get damaged once. this screen protector was not up to my expectation. read more

They have had my phone since the 15th it is now the 4th they keep telling me they will give me an in 2 days then I don't get an update going to pick it up whether fixed or not because it is clear you cannot trust this business. read more

Very nice place, they quickly diagnosed my issue with the phone and fixed it within an hour for a reasonable price. Thanks to the tall Asian technician ! I recommend this place! read more

One Hour Device Repair - Redmond - Back glass replacement - Electronics Repair Near Me - Redmond, Washington

In August, I took my Pixel phone to this shop to replace the battery because it couldn't hold a charge and was stuck on the boot screen. They replaced the battery - scratching the edges of the screen and case in the process, but it would at least boot up. The repair cost $100. A few months later in December, the phone would shut down before reaching the home screen and the edge of the screen started separating from the case, so I decided to bring it back for further inspection to see if they could fix it. I dropped off the phone on Monday, 12/2, at 1 PM, and they told me it would take a few hours, promising to call me with an update. I never heard back. On Tuesday, 12/3, I called around 4:30 PM and was told it would take a few hours, and they would call me back later that day. Once again, no one followed up. The next day, Wednesday, 12/4, I called around 12:30 PM, and they gave me the same response--that the tech would look at it and I'd hear back in a few hours. No call ever came. On Friday, 12/6, at 4 PM, I called again. I explained that they had been giving me the same vague answers all week and still hadn't given me any update or estimate of when I could expect my phone to be ready. I asked about the issue, and they assured me they would call back later that night or the next morning. Yet again, they never called. On Saturday, I went to the shop in person to check on the phone. The person there said the tech who was supposedly working on my device wouldn't be in until the next day and that my phone was still under diagnostics. I asked to see the phone, and to no ones surprise, it hadn't been touched since I dropped it off. The label they had put on the screen was still on there (you'd at least take this off if you tried turning on the phone to diagnose the issue), and the device hadn't been taken apart since the screen and case were still in the same state as when I left it with them. I ended up just taking my device back after leaving it them for 5 days with no updates. The lack of communication and transparency was incredibly disappointing. They repeatedly failed to follow through on their promises, and my phone sat untouched for nearly a week. Based on this experience, I would not recommend this shop to anyone. I could understand if they were busy and hadn't gotten to it yet, but it's unacceptable being jerked around for a week. Their name, One Hour Device Repair, is quite deceptive considering they did nothing for 120 hours. read more

We popped in mid-afternoon on a Sunday to (hopefully) get a cracked iPhone 8 Plus screen replaced. No problem! Ready in an hour as promised. Very satisfied with the service. read more

Very quick service, call ahead and make sure they have the parts you need. Theyre very friendly and helpful here. Would absolutely recommend. read more

DO NOT go here. Terrible terrible service. Sketchy place that reeked of smoke- I should have known from the beginning. They "fixed" my iPhone 15 screen for $250 and it worked (somewhat- did not dim like it should have) for an only 30 hours until the screen completely would not come on. It came back on 2 days later, lasted a day and a half and went black again. Now it is has been glitching ever since and they will not fix it. After I left it with them for 3 hours. And they are telling me to talk to the call center while I am in person. read more

They repaired my Pixel 7 Pro in about an hour. Replaced my screen perfectly. The staff are very helpful and very walk-in friendly. I definitely recommend this place for anyone needing phone repairs. read more

Paid over $250 to have cracked ipad screen replaced. After it was replaced, the ipad never worked properly, Home button didnt work , screen rotation was intermittent as was touch response. They said they would not work on it any more, and will not give us a refund. Ouch! At least it worked when it had a cracked screen... No more. read more

They saved me $$ by replacing the battery on my IPhone 7. All better in 1 hour. 5 star service!!

After much delay, my phone was returned and my data was recovered. I was given a discount for the unusual situation that I was in. Thankful for the resolution read more

I am amazed at the service we just received here! Apple was unable to help us with an extremely cracked screen on our iPad. We really didn't want to buy a new iPad so we called One Hour Service and they did exactly as promised over the phone. They were able to replace the glass on our iPad in just 3 hours. We picked it up that night and can't believe how it looks brand new again! The people at the store were friendly and extremely helpful! We are already telling friends and family about this place. Super grateful for their help! read more

Very nice & professional group. I needed my Android phone with a cracked screen fixed asap; they were able to find a replacement screen & fix two days before expected. Would definitely do business with them again. read more

My fiancee was visiting from Las Vegas and got a virus on her phone. Both T-Mobile and Samsung staff blew her off and said they couldn't do anything. T-Mobile even recommended a hard reset, which wipes out everything on your phone. Sean at this shop had her fixed and out the door in under a minute. Amazing what happens when you find someone who is amazing at their craft. I even called from Las Vegas and they explained what they did and how to fix it, just in case it happens again. Great work, guys. read more

Great speedy and quality repair. Better pricing than others for fixing broken phone screen. ​

phone screen (display) started coming up few months after getting a replacement here.

Came here to get my back glass for my IPhone 13 Pro Max replaced, they charged $180 for the replacement and i also had to wait for the part to be shipped which was expected. They took 2 hours to replace the glass which was really great until after leaving i found out i can no longer put my phone on speaker for calls because they had broken the microphone as well as my siri doesn't even work. Super disappointed because that's another issue that needs to be fixed due to their mistake. would not recommend anyone coming here due to the fact they didn't even own up or try to fix the issue. read more

Should change their name to 8 hour repair device. If you go in for a broken front screen, expect software damages as a bonus. Don't expect any good customer service as well. Better off letting a homeless person fix your device. read more

I recently destroyed my last iPhone and was completely unable to back up my device to the cloud or my PC because the screen was destroyed. I went in to see the cost of new screen or if they could implement another technique to back up my device. The solution they offered me was quick but also free. I was offered a partly broken screen on loan, which I used to go home and back up my device. I returned the screen the next day. The staff were helpful and knowledgeable. Will definitely be coming back for my next phone issue/ repair! Update: I came back far too soon after a phone screen drop. My screen wasn't shattered but seemed to have become "disconnected" I went to One hour device repair as soon as they opened (Thank God they are open on Sundays ) and the gentleman there (I believe his name was Chris) diagnosed and quoted me within 2 minutes and sent me on my way. Within an hour my repair was done as the name so hopefully promises. Most importantly the cost of the screen repair was cheaper than my Asurion insurance rebate and needless to say, much faster and more convenient. Thank you again guys. read more

Did a great job with my iphone XS that was messing up. I appreciate how they listened to me even though they were convinced that i was wrong. they were sure that the motherboard was broken because there was a bent on the case, but I thought it was a severe software issue that was so bad that i couldn't even reset the phone before it froze on me. The technician did a great job communicating with me and working in a quick manner. read more

Outstanding service and extremely quick. The technician is very knowledgeable and expert in electronics repair. Highly recommend this business. I wish I had known about them years ago. Thanks for your kindness, outstanding service and generosity. Rose read more

The pros here provided EXCELLENT service. They were friendly and fast! They fixed my daughter's iPad in short order. Would recommend!

I got a new battery in my iphone, and when i got the phone back my screen had several new cracks and bruises. My phone also said it did not recognize the battery, but that was fine after i did something in settings. Very disappointed in my screen, but the battery replacement was good. read more

Took my phone to repair there. Was promised an update next day because "the person who will work on it is not in the office today". Received no update after 4 days. Called in only to hear "no update yet, we will call you back when there is an update". Asked to speak with the person doing the repair and finally was connected to a rather rude guy who was trying to convince me that I know nothing about phone repair and it is a very long process. Said the phone is now disassembled it and if I want, they can put it back together it and I can come and pick it up. Guess what I did. Stay away. read more

Won't answer the phone, or give an online repair quote. Just a message saying "come in we can quote you right away". So when I go in, they won't even do diagnostics for two days. Wasted my time with incorrect information. read more

Replaced battery on older apple iphone. Quick, courteous, and priced fairly. Highly recommend

Beware of this place - they won't fix your phone, they will make it worse and then blame it all on you, all for $330. They are criminals. I went to One Hour Device Repair a few months ago to get my cracked iPhone screen replaced. They did it for $330 and gave a "lifetime warranty" on the screen. From the moment I walked out of the store there was something a little bit wrong with the screen - the bottom half of it wasn't as responsive as it used to be. But, it wasn't terrible so I ignored it and put off going in to get it repaired. Clearly, the screen wasn't properly installed the first time. Fast forward to this week when suddenly, my screen went completely blank and wouldn't show anything on it. When I took it into One Hour Device Repair, the person behind the counter was already irate and rude to me, and told me I had gotten the phone water damaged so my warranty was void. First, the phone hasn't been near water since the screen replacement. Second, the iPhone has water sensors that turn it off if it detects water, and the screen was still turning on, it just wasn't displaying anything. Third, the screen was already finicky and improperly installed, so if there was moisture getting into the phone, it was the original installers fault, not mine. So, he angrily grabs my phone, replaces the screen, and says "I've replaced it as a courtesy, but I'm voiding your warranty because it was water damage." Which is not true. The screen he replaced with has burning on it (dark lines across it) and is half sticking out - it's an embarrassingly improper installation. So now I'm out $330 for the original repair, no warranty to get it fixed despite not having violated the warranty terms, and my phone screen is still broken. These guys are weasels and criminals. UPDATE: Nihad, the manager at the Issaquah store, got in touch with me and replaced the faulty screen for free and refunded 50% of the original repair cost. I recommend visiting a branch other than Redmond and they will treat you well! read more

One Hour Device Repair - Redmond - This is a white background on my iPhone after a "repair" here. You can see the dark lines and burning on the screen they gave me. - Electronics Repair Near Me - Redmond, Washington

I took my phone for a minor repair. The tech at this shop was able to fix it in a few mins. She didn't even charge me for it. Recommend this shop. read more

Came in for a car key fob that needed to be repaired. In and out in 10 minutes with the device functioning again. Professional, fast and courteous. read more