Do yourself a favor and avoid this place. What should have been a simple battery warranty claim turned into a two-hour waste of my time. The battery was sold with a 5-year warranty, yet it failed in less than 3 years. Their testing showed the battery would only charge to 12.5 volts--roughly 75% state of charge on an AGM battery--even after they had it on a charger for four days before testing. Instead of honoring the warranty, I was first told the battery was "good to go." When I challenged that conclusion, they tried to blame the vehicle's alternator despite providing no convincing evidence that the charging system was the problem. The explanation simply didn't make sense. I've been an FAA-certified aviation mechanic for more than 50 years. I'm not easily impressed by technical jargon, and I know the difference between a valid diagnosis and an excuse. In the end, they denied the warranty claim and repeatedly fell back on "company policy" without offering any logical justification. Poor customer service, poor diagnostics, and no willingness to stand behind the product they sold. I left with the same bad battery I came in with and two hours of my life I won't get back. I won't be returning, and I cannot recommend this business. read more

Came in to get a specific battery and there store is unmanned and closed. They say they open at Friday 8am however, I've been waiting for 30 minutes and yet there's still no one here. Batteries plus took 30 minutes of my life I'll never get back, and for that, I won't return. Friyay turned into Frinay. Update: they actually opened up the store late although two employees were simply siting him the back with the front door locked. Went in and they do not have the battery I needed CR2354. This store has two jobs they failed at stocking a decent supply of common batteries and opening when they say they will. I won't be back. Good luck to anyone coming here in the future. May the odds be ever in your favor. read more

Batteries Plus - They may be back, but not shortly... they also may not have the battery you're looking for... - Mobile Phone Repair Near Me - Bellevue, Washington

Battery+ Bulbs in Bellevue is outstanding. Zane and JJ are fantastic, incredibly knowledgeable, and they truly take the time to problem solve instead of just rushing you out the door. In a world where real customer service and genuinely meeting the customer's needs feels almost nonexistent, these gentlemen are a bright spot. They provide white glove service, go above and beyond to help, and make sure you leave with the right solution. Highly recommend this business 100 %. Zane was especially helpful. read more

Helpful and they had just what I needed. Recycled my old battery too. They have auto batteries which I didn't know about.

They got a customer for life here. I talked to Sam, one of the employees and he was so kind and helpful. They didn't have the exact car battery which would have fit my car and it would have taken them a week for them to get a replacement. So he tested my battery and found that it could die at any moment. Hence I ended up buying the battery at Autozone but Sam was kind enough to install it for me. I was blown away by how helpful and kind the folks at Battery plus were ( Sam in particular). Contrast this with Autozone from whom I bought my new battery and they didn't offer any kind of service and flat out told me they essentially refused to install the battery even though they are supposed to. Thank you again Battery plus for helping me and going above and beyond read more

I called for a quote to get extra keys for my 2 vehicles. I have 2 working keys for 1 Ford and 2 for the other. Based on the Yelp reviews, I decided to go here versus the locksmith located in Fred Meyer's parking lot. Batteries+ had no issues with cutting the key FOBs I purchased online ($16 for one and $25 for two). I did check with a couple of hardware stores and they either didn't do key FOBS are required that you buy the key FOB from them. Today I took the blank key FOB and had it cut for $9.99 which is less than I expected. I verified it would turn on and then went through the Ford programing process for both the transponder and Fob (I had 2 working keys to start with). This took me less than 2 minutes and it works great. Total for one additional working key & FOB around $26. I'm going to take the 2 keys for my other Ford tomorrow and have both cut and only one of the transponders programmed. I should be able to program the 3rd transponder and both FOBs using Ford's programming process utilizing the vehicle ECU. I did quite a bit of research before proceeding and your path forward may be different depending on the vehicle make, model and year. Remember to read you owner's manual and check out YouTube, lots of great information that can save you a lot of money. There's also a 3rd option if you only have 1 working key, you can buy a "one and done" programming tool from Amazon for ~$64 (it can do multiple of the same key). I'm tempted to buy the commercial programming tool and use with my laptop and start a side gig doing this (it takes around 10 minutes to do the programming). I'll post an update once I complete getting the other keys cut and programmed. read more

Batteries Plus - Mobile Phone Repair Near Me - Bellevue, Washington

UPDATE MARCH 29, 2023: BATTERIES PLUS BULBS (NOT "BUH BUH BUH BUH BUH BUH BUH BULBHEAD" AS SEEN ON TV) Today I bought another obscure item at Batteries Plus Bulbs at Bellevue's Overlake store (just south of where the big Sears store used to be). Namely, it was a 4W 3000K R14 bulb. It goes to the secondary "one armed bandit" fixture on an IKEA floor lamp that I recently trashpicked. Their employee, Dylan, told me these ONLY accept LED lamps. Yesterday, when I tried inserting an old-fashioned incandescent bulb in there, the lamp arced and sparked, and tripped my GFCI outlet. Perhaps part of the problem was it was also wrong size bulb. Anyway, It scared me so much that I dropped the bulb on my tile floor. Luckily, it did not break. Nevertheless, I warned him to be careful when inserting the new R14 bulb that is specified on the instructions on the floor lamp. (I brought the floor lamp into the store with me.) But the new LED R14 bulb worked fine. I only wish IKEA had specifically warned not to use incandescent bulbs on the inside of the plastic lamp lens. T'IS A BATTERIES + BULBS BAZAAR, NOT A VAC SHACK JACK! Anyway, Dylan not only helped me out re: the floor lamp, but also tried to answer my question about another electrical item that I had a problem with yesterday, namely, a leaky, wet/dry vacuum cleaner that also tripped my GFCI outlet yesterday. Turns out he was not familiar with the vacuum situation. But he was savvy re: the floor lamp, and the hard to find bulb that it needed, therefore kudos and a shout out for Dylan, and Batteries Plus Bulbs! read more

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Would be nice to know the store on Everett Mall Way had closed. The website listed the store...but none was found. I was forced to find another retailer for my specialty bulb. read more

I just went to Batteries plus and I 100% recommend Chris! His co-worked had explained to me that he didn't know if they'd be able to replace my battery but that didn't matter to Chris. He helped me out after explaining that he hadn't worked here for long but out of the kindness of his heart replaced my battery anyways. Would totally recommend this place and if you come here ask for Chris! read more

Batteries Plus - Mobile Phone Repair Near Me - Bellevue, Washington

Always been my go to place for the necessities. I've done little things here and there including having the battery changed on a key fob garage door opener, to buying small residential fluorescent bulbs for the home, which are really hard to find by the way. Most recent visit was for a dying car battery replacement. I quickly scouted the online item availability feature and then stopped in on a whim. I was content with just borrowing a wrench to change it myself, but the employee generously offered to help replace it onsite despite being the only one there. Although he did part of it and had to tend to another customer walking in, I didn't mind finishing up myself either. They'll also take your old battery to recycle too. All in all I'd recommend this place for any battery or light bulb needs. read more

They helped with a key fob battery quickly and efficiently- had what I needed in stock and changed my battery without a hitch. Knowledgeable staff.! read more

I was having a problem with my car starting correctly so I came to this battery plus location and Aiden helped me figure it out. He diagnosed the problem and showed me the options for a replacement. After checkout he quickly installed the new battery and I was on my way. Super helpful! read more

PHONE REPAIR EXPERIENCE - July 2022 We had our iPhone 7 glass and port repaired by this store and while the glass and port repair was successful, we were left with a device where the home button no longer worked.... We prepaid $150 on a Tues so they could order the parts needed for the repair for Fri. There was some hiccup about not ordering the parts as expected after paying for it, but luckily the parts did arrive later on Friday. We drop off the phone for a straightforward glass and port repair. We come by later on to pick it up. The front desk person told us that the home button is not working and the manager that worked on the device had gone home for the weekend (in retrospect, the manager should have reported the homescreen issue before taking off). We were just left having to leave the phone with them for the weekend with the expectation they would repair it. Come Saturday night, the weekend technician said he had tried his best but couldn't do anything until manager was back on Monday. Monday morning, the manager calls and opens up the conversation without a status update but by telling us how they are not liable for the home screen button not working and how they cannot give a refund or restore the old port. We never suggested any of those things, we just wanted to know how the repair was going. The disclaimer of not being responsible for home screen functionality during a screen replacement seems like something they would have to state before the repair and get acknowledgement from the customer. The manager did say they could turn on the virtual home screen and asked for my device passcode over the phone. I was hesitant since they meant they could do anything with the device, but eventually provided it. What further added to the disappointment is when we picked up the device hours later, the virtual button was not activated after having asked to unlock the phone...we definitely had the impression that this manager was having a really bad weekend and was inexplicably defensive to customers in the shop as well. End of the day, the store didn't present us with any options about what could be done and we felt it was just our fault. There was no explanation for what happened on Friday and the weekend. There was no apology for the inconvenience of losing our phone for a weekend since the Monday morning opinion was that there isn't anything that can be done about the home button from the very beginning. And there was no attempt to smooth things over. The store was just defensive. We were patient and courteous throughout the experience and let them drive how things would play out. This leaves me feeling comfortable and fair in saying that my overall experience was negative and unnecessarily unpleasant. I think it would be understandable if I decide not to return to this store for future repairs for any of my devices. I wanted to share this experience to inform others who want to make a choice about where to go for phone repairs. In summary, the phone repair side of this shop is a chaotic operation with multiple people including managers working on repairs but not able to cover each other's work; there is a lack of communication (leaving a phone non-functional and taking off weekend without informing the customer), starting a call by being defensive about not being liable for the loss of function without giving any context; and not following up what they said they would do (enabling the virtual button) and really the lack of effort at the end of everything to smooth things over. These days customer experience is the key differentiator to what makes a store stand out. I do hope the store makes some simple attitude changes as I think that could turn a terrible experience into a great experience. read more

We needed batteries replaced on key fobs for the car and they did an outstanding job in record time and they did a little bit more than what was called for. They were very kind about it and very professional. And the cost was very reasonable. I would highly recommend this store. read more

I will never buy anything from this company. I went in looking for a simple Power Supply cord for my External hard drive. The kid behind the desk didn't know what that was, and tried to show me batteries. I tried every term I knew, "wall wart," "Power Adapter" "External Power Supply" but he didn't know what any of those things were, and he got angry and snotty with me! His co-worker tried to redirect him, but he wouldn't listen to him either. The co-worker understood what I was talking about, and made eye contact with me as I was on my way out. I hesitated, but he didn't say a word. By that time I was so tired of being barked at, that I had already decided I wouldn't buy it even if they did have it. I'll never be back. read more

I went to this store and called ahead for what I was looking for. They were very professional, polite, helpful and friendly. Shout out to Lexi, Sergio, and Josh. Thank you for being amazing and always helping me with my requests! GO TO BATTERIES PLUS BULBS!!! They are amazing. read more

Batteries Plus - I bought a Charger and two 18650 batteries. - Mobile Phone Repair Near Me - Bellevue, Washington

I am a senior who has been reading numerous articles about Lithium Batteries catching fire and exploding. Since the Lynnwood store has closed, I followed up with a call to the Bellevue store and spoke to Hunter. He was very knowledgeable, professional and articulate in explaining how these batteries work and what to look for re: safety issues. He was very patient, kind and thorough in answering all my questions in a very educational manner. It is so comforting and rewarding to find an employee with this level of knowledge and expertise warranting such outstanding customer service. Thank you Hunter and as always, "Safety First". read more

Staff eager to help with little to no knowledge of batteries. I went in asking for a specific battery which they said they could get, they had them brought in from two different stores after I had paid for them. They proceeded to insist to bring these batteries to my vehicle before I could inspect them. The batteries they tried to give me were a lower rated battery than what I had asked for and thought I was paying for, the proceeded to tell me it was the same exact battery with a different name. That's a lie. I looked it up and showed him one stat and he proceeded to mock me. I would not recommend this store unless you absolutely had to get a battery you couldn't get from somewhere else. read more

It was very fast and friendly. I like the lifetime deal for a watch because then I can go back if the battery is dead.

I love this store for oddball batteries and bulbs but DO NOT let them replace your iPhone screen. Either their technicians don't know what they are doing or the replacements they use are cheap POS. Either way, it will be a complete waste of your time. I had them replace my screen and after the 3rd try and 8 hours of my time, I can't unlock my phone at all rendering it completely useless. When I took it in to have it fixed again they wouldn't bother because they closed in 20 minutes. How dare I inconvenience them. read more

Its just waste of time. Took online appointment but when I reached store they said technician is not in and their online appointment doesn't work like you have reservation. If someone else comes at same time with phone he will be serviced first. Really? Dont you underantd the meaning of appointment? read more

Good customer service and very knowledgeable. If person serving you does not know answer , there is always someone there to pipe up with the answer. Lexi is the go to person for any hiccups on the knowledge end. read more

What a joke! Came in to get my machine backup batteries made Dec 17, 2018. The manager from another store took my order and he said " it will be done later on today or tomorrow " I did a follow up with a phone call on Thursday and not a single one employees have a clue of where the my batteries is. They decided to order me the batteries and it should be done after Christmas. Fine! not a problem. Did a follow up on the Dec 28th again, Nope, no batteries was order since last Thursday :/ . I do understand it's holidays season so I let that go. Went in again for the 3rd times and the manager took another order of the same part and he guarantee that he will order the batteries from another store and it will be ready by Jan 2, 2019. So I waited until Jan 3rd just to be sure it will be ready for a pickup. Went in this morning Jan 3, and of course, the batteries still not done. One of the employee told me that we can't not make this batteries at this location, but yet I been going to the same place for the pass 4 years to get the same batteries made with not issue, He told me " this store did me a FAVOR " by make me this type of batteries. I laugh!!!!!! that this place did me a FAVOR! I did not know favor is involved for this type of business. Very disappointed of how I was treaded and runs around for a simple batteries. Somebody didn't do their job! read more

On my most recent visit, there were a couple of people ahead of me in line, one just finishing up, and one with a really quick purchase, so I didn't wait long. There were some temping impulse-buy items near where I waited, but I restrained the temptation. I was there to replace the sealed lead-acid battery that provides back-up power to a phone box in my garage. (The box does something to connect the fiber-optic interface box on the outside of my garage with my Internet router and land-line phone inside the house.) Anyway, I brought the old battery in, and asked for a replacement. They offered me a choice of a replacement with the same amp-hours capacity or one of slightly larger capacity. When I heard the price, I asked whether they had a smaller one, and they did. Since it's a back-up for my Internet, and the router runs on wall power, I don't need much back-up power anyway, so I got the smaller one. I got the previous battery at an Olympia location. The stores are part of a large chain, but this location and that Olympia location are part of an eight-store chain under the same franchise ownership in the Puget Sound area. Since the local stores are under the same ownership, they're probably all pretty similar. I also asked about replacing my electronic car key battery. They had a choice of a single replacement, about $9, or any number of replacements for as long as the key remains functional, about $16. I had another errand, so I decided to defer the choice until later. read more

I recently purchased a car battery here & called ahead to see if they would install for free at this location as their website states. They said they did, so I bought online to get an extra discount & picked it up 45 minutes later. The first employee went out to my car & we opened the hood to find a tight fit around the battery and an air filter cover that needed to be removed. After removing some bolts, he was still having trouble & not being an auto mechanic/garage, he said it was too difficult & it couldn't be done there. Hardly the answer I wanted to hear on a Friday afternoon before a holiday weekend. FORTUNATELY, another employee, Stefan,(sp?) came out to check on us & said it could be done, so he took over! This young guy is the type of employee that every service oriented company dreams of having on staff. With just a little extra effort & inquisitiveness, he found the way to easily remove the filter cover & quickly proceeded to remove the old battery & install the new one! With his extra effort to make a customer happy & honoring what he told me over the phone, he changed what would've been a lost/refunded sale into a happy customer who will come again & recommend this place to others! read more

I made a 12pm appointment, took time off work drove to the appointment to be told there was a phone ahead of you and they needed an hour and a half. I swear I read they would do in an hour. I was pretty excited to learn of batteries plus as I have a lot of needs they Could have solved UT I will Never do business with that company again read more

They would not honor the warranty on my truck battery which was within the warranty period. Said battery was fine and was the trucks electrical issues. I went next store to GoodYear and the ran test on the battery and said it showed under 700 cranking amps, truck needs 1000. Alternater tested fine and yes Battery is bad. Went back to BP and they basically said sorry we won't honor the warranty. What good is the warranty for then? Crooks! I bought a new battery at GY for $184 and will never use BP ever again. read more

The guy working there was super helpful to make sure I got the right light bulbs I needed. I highly recommend this business if you need new light bulbs! read more

I went here to replace my phone screen - the were gracious enough to help me even though I scheduled the (wrong) appointment for a different location. Everyone is courteous and friendly, and got my phone screen done within an hour. However - yes, there is a however - after I got home, I noticed that the screen wasn't completely "down" (it made a click when you pressed it down and you can see inside the phone in a dark room) and was way too rough/sharp on one of the sides. I brought it in the next day and asked them to take a look at it, as this wasn't the norm with my old screen. I was told that replacement screens do this all the time and it was normal. They would not look at my phone and told me there was nothing they could do. They had two other people in the store and one was already being helped. Soooo, I took it to the Batteries Plus in Factoria and told them what I was told from the Bel-Red location. Without a second thought one of the techs took apart my phone and after a few seconds of tinkering, showed me that the frame was dented a bit, and while he fixed the screen for the moment it would pop back. He recommended using a case since it would cover the dent/that part of the screen and protect it. They did not charge me to look at my phone and it took the tech at the Factoria less than 5 minutes to help me. While the Bel-Red location is okay, all I wanted was for them to take a cursory glance at my phone and tell me why it was having this issue, not some excuse about how the replacement screen was to blame. read more

Talk about going out of your way for a customer!! I brought my phone in for screen repair and battery change. When they didn't have the battery in stock, they offered to drive to their other store, get the battery and come back to do the repairs. AND, they discounted the price from the quote the day before. The repairs were done in less time than they quoted and they moved my SIM card twice as a courtesy so I'd have a phone to receive messages about medical appts. I can't thank Curtis and the store enough for all the help and courteous service today! You earned a faithful customer today. read more

After my lack of service at the Factoria location, I decided to give this north Bellevue location a try. There were 3 people working and I was promptly acknowledged. The person helping me even called out another employee to assist a customer with a question. My battery was identified and replaced very quickly with a smile. Three bucks. And they did the dirty work of opening the garage door opener and putting in the new battery, saving my manicure from chipping. :) I'd definitely go back here for specialized battery & bulb needs. read more

I look for reasons to come in here to buy. Staff is so knowledgable. I'll chose here hands down over any other retailer. Other Batteries Plus locations are great, but this one is my favorite. read more

Saved the day. Saved my wallet. New battery means not having to buy a new lap top after all. Friendly service, helped me find the right stuff quick. And made sure I got everything for the rebates on the products. Every kind of battery you can imagine and all the stuff that Best Buy does not carry. read more

I needed to replace my car headlights after the headlights I purchased from Amazon crapped out in 2 months and the warranty replacements 2 months later. So I'm driving around with no headlights and need to get them replaced before the sun goes down. I saw sign Batteries Plus Bulbs randomly driving by and decided to check them out. The young man at the counter was extremely helpful, finding what kind of headlights I needed in the computer and showing me the options. I wasn't familiar with the brand, but the pricing was similar to the brand name ones I purchased on Amazon. Almost a year later they're still working great. I would recommended Batteries Plus Bulbs for all your battery and bulb needs. read more

All I have to say is I may have been had. My car key/alarm button combo gradually stopped working and assumed it was the battery. I decided to come to this place because I knew they would have the particular battery I needed. There was only one person working there at that time, with no other customers but myself. I showed him the key and told him the battery needed to be replaced. He told me he knew exactly what battery I need and asked for the key and headed to the back room and said he was going to change it for me. I thought he was going to go grab the battery and bring it back but instead he disappeared and seemingly changed the battery in the back. When he came back, he handed the key back to me and proceeded to ring me up. After I paid for the battery, I left and tested the key with the alarm - it worked fine. So less than two months later, I noticed the key alarm button began to gradually stop working and now it doesn't work at all. This battery should have still been in new condition, for the price I paid. You can draw your own conclusions from there. All I advise for you is if you are in a situation like mine, where your device's battery can be replace in-store, make sure the employee does it in front of you. Watch him/her unpack the new battery and insert it into the device with your own eyeballs. I made the mistake by trusting this person disappearing with my device, out of view - unseen. It just seems odd to me. The battery shouldn't be used up less that two months later. Like I said. Buyer beware. read more

Very quick service. I had them put a new screen on my Samsung Galaxy S7 Edge, and added a new battery on a promotion they were running. Done in about an hour and well worth it.6 weeks later there was a problem with the phone and I took it back in. The diagnosed it as a failed screen and replaced it under their warranty no questions asked. Highly recommend. read more

We purchased a battery online to pick up in the store, where they stated they would install it for free. My husband jumped his suv and drove down in traffic 10+ miles to pick up the battery and have it installed. When he arrived, they refused to install the battery because they didn't have enough employees to cover the store. They told my husband to take it and install it himself. Not okay. We won't be back and we'll encourage others to do the same. read more

I went in around 3pm to get a car battery replaced for a Toyota Sienna. Note: at this location if you want installation go in before 4pm as they have 2 people onsite so 1 can do the installation. Courteous service even though they were busy (acknowledge I was there). Price was decent $139 for the mid range Duracell. Installation want handle well. They actually took the effort to make sure the support plate and all items lined up. They also checked and cleaned the terminals (1 had some blue corrosion). Very happy with service and will consider them again fir future battery and bulb needs. read more

It's a battery business, so I figured they'd know exactly what kind of battery I would need for my car's key fob. The clerk said that they did know, but it would cost me a $17.99 subscription service fee to tell me which $1 battery I would need. I told the clerk that I figured they would know what I need, but I can't afford $18 for them to tell me, so he told me to look it up on Google or find a video on Youtube. Yes, I could do that, and that's what I ended up doing once I got home. I just figured a local store would be just as convenient and would want my business. It totally wasn't and the clerk's attitude told me they couldn't care less. Never giving this place my business. read more

My phone screen broke the night after it was replaced from simply being in my pocket. I payed 275 for this. I was also informed upon paying for the repair that they use lower quality screens than originals. And they do not give refunds or replacements. I would not recomend them for screen repairs at all. Im out 275 dollars for nothing... read more