This is the worst store I've ever been in. My mom was…read morehaving trble with her phone, while my mom was getting her phone looked at. I asked him why they don't answer the phone there. He stated that they don't answer the phone if they're with a customer. I said I called for 4 days in a row and no one answered. The manager basically got upset & threatened to call the police because I told him that from MY experience no one answers the phone. The police... really.. I never threatened harm to him or anyone. Why call the police. As a long long time customer, I didn't deserve to be treated with such disrespect. I've never heard of a phone co not answering there phone, what happened to being put on hold, or a call bk. No I wldnt recommend there services. I'm leaving Tmobile but Regardless of the outcome of this situation, I really hope they start answering the phone, which I'm sure they will temporarily, because they been called out on it.

We currently have so many cellular phones plans to choose from that it's not easy to find a place…read moreyou can trust to deliver a quality product with quality customer service. Yet after much research, visiting stores, and questioning employees of the different stores, I ran into one where I found someone I could trust. The store was the T-Mobile store at Towers Shopping Center in Roanoke, Virginia. The employee was a very knowledgeable yet down to earth young man named Brady. After just coming out of another store where the employee was preasuring me to buy their most expensive plan without first seeing what my needs were and helping me find the plan that would best fit me and save me money, of which I walked out of there never expecting to return. I decided to go in another Cellular phone store near by. This is where I was greeted by Brady with a smile. He listened to my bad experiences with Cellular phone companies from the past and to what I was looking for and needed. I already had done my homework into the five best Cellular companies around and all they had to offer. But I had waited until now because it was the time of Black Friday deals. Brady showed me the phone I was interested in, the Samsung Galaxy S23 Ultra. Let me hold it in my hands and try it out for fit. Explained the different plans available for me and told me that in a few days he'll know of the Black Friday deals. I told him that I would return and he said that he'd hold the phone I liked so it would be available when I returned. When I returned the following week, the week of Black Friday, he helped me find the best deal for me, helped me transfer my telephone number to this new phone, and had everything set up quickly and efficiently. I would highly recommend this place and this employee to all those looking to purchase a cellular phone with a reliable and trustworthy company. As I was in the Towers Shopping Center today and passed by to say hello, I found out that he had been promoted to Store Manager. What a pleasant surprise.

Good luck ever getting a single person in Sales or in Tech support to pick up the phone. You are…read moreperpetually #1 in line for the call, and eventually the system disconnects you. They are a phone/communication management company that has extremely poor phone/communications on the receiving end. They only want to do email. It's been a full week of trying to reach a person, to no avail.

This T-Mobile store located at Valley View Mall, close to Barnes and Nobles, with an entrance from…read morethe exterior of the Mall, has a beautiful, bright, and modern interior design with large windows throughout the store front and a bright lighting treatment inside, with accents of pink lighting to accentuate the T-Mobile brand, which is a wireless provider offering the best brands cell phones, data plans, internet devices and accessories. I've had T-Mobile as my wireless provider for some time now, and have been very satisfied with its service and outstanding customer service. Today I visited this particular store after giving them a phone call and asking them for assistance helping me with my upgrade of cellphone from the Samsung Galaxy S23 Ultra to the Samsung Galaxy S25 Ultra 1 Terabyte, which I ordered unlocked from the Samsung website store. They were very friendly on the phone and asked me to come by and they will help me transferring my T-Mobile wireless service to my new phone and transferring my data from my old phone to the new one. When I arrived to their store I was very impressed with the interior design of the store and with the displays of the top of the line cellphones such as the Apple iPhone 16, and the Samsung Galaxy S25 Ultra Phones, and their accessories. They also had a colorful poster promoting their new T-Life app, with a QR code to easily download it. I was greeted by a very friendly and knowledgeable employee who quickly took care of all my needs I previously mentioned with an attitude of disinterested customer service. Then, almost as a reward for his generosity in helping me, a customer comes in the door and I believe he made a sale. From this review and my photographs accompanying it you can see why I highly recommend this store to all of you considering the place to go to purchase a new cellphone with a quality service and exceptional customer service.

I couldn't be more pleased with the customer service I receive every time I visit this store or…read moretalk with them on the phone. They always make me feel so welcome, even when the store is busy. I pass three other T-Mobile stores to shop at the T-Mobile store next to the Barnes and Noble at Valley View Mall in Roanoke, VA because they are so personable and dedicated. Keep it up ya'll!

I recently switched my service to T-Mobile online and purchased new Apple 14 iPhones. I could not…read morehave made the switch without help from Mark at this store. He knew exactly how to make the switch and transfer of information to my new phone quick and seamless. I highly recommend the T-Mobile store. The store is well stocked and I purchased the screen protectors and all accessories needed for my new phone.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.