The service was really good. We wanted an antenna for our TV. He let us know that it would not…read morework and saved us plenty of time and trouble.

He is always knowledgeable and friendly. Today he replaced the speakers in my laptop efficiently…read moreand at a very reasonable charge.

My problem was diagnosed and resolved quickly by Nisar. I had cracked the screen protector and was…read moreconcerned the screen was cracked. Fortunately, it was not and faulty protector was removed and replaced in minutes. Pricing was reasonable. I really appreciate good service and this was it. Thank you.

I dealt with Andrew at the Millbury, MA corporate location. He was completely knowledgeable,…read morehelpful and pleasant. My husband and I needed to have two lines added to my account. The process took over an hour, but Andrew was patient and knew his stuff. I'm pleased to be dealing with such reliable folks.

Verizon store at blackstone in Millbury Ma. was no help jwith my problem. Mike waited on me he was…read morenot helpful he's very rude really didn't want to help me. Will not go back there again. I hope his manager sees this and takes care of this.

jack and Marco's were amazing. Treigh was extremely helpful with our plan. Jack helped me with my…read morephone for half an hour and finally got my email back. I can't thank these 3 employees enough. I appreciate their patience.

Of all the verizon stores i've been to i have to say this one is the only place that actually went…read moreout of their way to help me instead of just trying to sell me stuff. These guys know what they are doing and are very polite, which is a rarity among verizon stores. I Purchased a G2 and they set everthing up for me and made sure i was comfortable with the phone before leaving. i have since been back numerous times for technical support and they are always great!

Hello Trolley Yard Store,…read more I really hope the store manager sees this. When the feedback link hit my phone, the system glitched and sent a negative review -- which was the complete opposite of my experience. I lost internet in my building (the landlord supplies it), and Penelope C. helped me get set up fast with a 5G gateway. She explained everything clearly, walked me through the whole setup, and had me out the door quickly. Penelope was patient, knowledgeable, and genuinely helpful. She turned a stressful situation into an easy fix. She deserves full credit for outstanding customer service. Thank you so much Penelope, you saved my day!! I hope this review finds you!

On 7/2/26 I walked in to this store with my two T-Mobile Wireless Internet devices to cancel my…read moreaccount. There were three girls working there, each totally engrossed with other customers, totally ignoring even my presence for at least 10 minutes. The nearest girl (I would say "young lady", not usre it applies) was just staring at her cell phone the whole time while helping another senior citizen. I said, "Excuse me, are you just waiting for something (to happen)? She said yes. "While you're waiting could I return these devices and cancel my internet account?". At first, deer in the headlights look; finally she said I would have to call. I explained that I tried calling several times but the auto attendant insisted on my "PIN" which I go not have. She repeated, you have to call them. Real progress here; now I am really getting annoyed. Finally after another girl chimed in, was told that they do not handlle T-Mobile internet (even though they had new devices on display), they are a "third-party" store. Total waste of at least 15 minutes of my time. Guess what; T-Mobile does not have an email address for addressing my complaint and obviously refuses my call. Bottom line, DO NOT WASTE YOUR TIME with these incompetent, rude, condescending girls. My last words were "I am leaving before I say something I regret".

The customer service representative was completely condescending and unprofessional. In order to…read morerestrain myself from calling him names that were warranted but not appropriate in polite society I chose to just up and leave politely wishing him an "adequate" day as I left. I didn't catch his name but he had an unfortunate haircut of short, straight black bangs. If management reads these they'll know who it is.

I signed up for a 2 year plan. I was told that a promotion was in place to trade in my phone and…read morereceive an 800 dollar credit. I picked out a phone that was listed for 800 and was told I had to pay sales tax but the phone would be a swap. No monthly charge. I signed and left. Since I do auto payments it took a few months for me to realize they were charging me monthly for the phone. I called to complain and they basically said there is nothing they could do. This is unfair. DO not sign with them . Many other choices for cell plans. I say beware...be very aware....

This business offered great service and were very helpful. They were able to replace the back part…read moreof my phone that was completely shattered and they did so at a great price

Had great service. Went down to get my phone cleaned wouldn't charge. The lady behind counter was…read morevery nice. They cleaned it at no charge. Also bought screen protector very reasonable on price. Would definitely recommend. Thanks again Phil Q.

Great customer service. Timely. Respectful. Able to answer all my questions…read more I was helped by an employee named Joshua, who was able to get me a rediculously plan, and a significantly better phone than the Straight Talk phone\plan i had.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless. Visit us today at 537 Lincoln St, in Worcester, or give us a call at (978) 244-7339.