I want to share such an amazing customer service experience that I had yesterday at Wireless World…read moreat 757 Grafton St., Worcester. Sometimes we are so quick to complain and write negative reviews, but don't take the time to share such positive experiences. I highly recommend Wireless World. Jose there is amazing to say the least. I went there with a smashed phone. I already knew the phone was smashed so bad that it wasn't going to be worth repairing. Jose went above and beyond to try to help me fix the phone so I could at least retrieve the pictures. He also gave me a very reasonable deal on a iPhone, tempered glass, screen, protector, and case. I would give him a 10 star review if I could. Thank you Jose!

Not repaired in the time promised. Not repaired at all and missing some original components. Will…read morenot return again.

Got my iphone water damaged on a Friday and needed it repaired on really short notice. These guys…read moregot it done for me before they closed on a Saturday night which allowed me to have a working phone for my long road trip the next day. Decent price.

DO NOT get your iPhone screen replaced here!!! I cracked my screen a couple of months ago and…read moredecided to bring my phone here instead of bringing it to Apple, since the service here was cheaper. The screen stopped working correctly almost immediately: half my screen would freeze sometimes, but now today, my phone is completely inoperable. I'm taking it to Apple to see if they can replace this screen for a genuine one and fix the issue. I can't entirely fault this shop: Apple very effectively incentivizes using their own products and specifically says on their website that you shouldn't use non-Apple parts. I didn't listen, and I regret it. I don't know if my issue is due to shotty worksmanship or with an incompatibility with iPhones. Either way, do yourself a favor and take your Apple products to Apple stores.

He is always knowledgeable and friendly. Today he replaced the speakers in my laptop efficiently…read moreand at a very reasonable charge.

My problem was diagnosed and resolved quickly by Nisar. I had cracked the screen protector and was…read moreconcerned the screen was cracked. Fortunately, it was not and faulty protector was removed and replaced in minutes. Pricing was reasonable. I really appreciate good service and this was it. Thank you.

I had a couple of messy problems and they did a first-rate job of recovering the systems. Polite,…read morehelpful, and reasonably priced. I highly recommend them.

Saw this place had good reviews so I called to ask about data recovery and the guy that answered…read morethe phone (who I'm assuming to be Curt) was a complete condescending a hole! Laughed in my face and acted like I should've known everything about data recovery. Not a good guy and I would not recommend this place to anyone regardless of how good their service is. One of the worst interactions I've ever had with someone on the phone - Do not give this guy business.

Stay away and avoid a bad experience. They will promise you the world and not back up a word they…read moresay. Totally blew my mind. They must get incentive pay based on what they can sell you. They are very deceptive, do not care about you, and have no clue as to what customer service is all about. They convinced me to purchase their internet air Wi-Fi device for only $17. The monthly internet charge would be a significant savings over what I am now paying from my current supplier. They said to give it a try and return it if it doesn't work out for you. It was easy to install as you just simply plug it in. The Wi-Fi worked fairly well with devices that were within about 30 feet but would not work well throughout my entire home. So I returned it to the store and they said there would be a $55 restocking fee. I said I was told that I could return it and there was no mention of any restocking fee. He said, sorry but that is store policy. When I told him it didn't work well in my house, he said, oh no we would never sell it to you without knowing your location and knowing it would work well there. At this point my blood was boiling, it was not just the $55 but the overall scam. I grabbed the device and walked out hoping for a clearer head once I cooled off. The next day I found AT&T's customer service on line and called them. They were very helpful and said that I was entitled to a free return. They sent me a free shipping label and that was it. They were very respectful and they renewed my faith in the company itself. They really should do something about those workers representing them at the Blackstone Mall in Millbury Ma.

My grandmother recently went to this store to get assistance with her phone and the employees were…read morerude and completely dismissed her rather than trying to help her. Safe to say we'll be switching our coverage to Verizon.

Whenever I have an issue with my phone, the first thing I think of is 911 iPhone Repair. They have…read morehelped me many times and with complete satisfaction. Dave and Matt are knowledgeable and really customer oriented! I highly recommend them!!

Terrible customer service. Save your time and go somewhere else or do it yourself. Went in to get…read moremy phone screen fixed, and it broke the next day. Was told they can't "warranty" it because it was my fault for dropping it even though I didn't drop it. Owner doesn't respond and his employee is rude and speaks aggressively. Save your money, do it yourself. they overcharge anyway and you might end up having to get a new phone on top of paying $200 for them to destroy your phone.

the owner was welcoming and extremely helpful and informative. my dog chewed my phone and I was in…read moredire straits trying to figure out how to get on the same phone that day. he was extremely helpful and understanding and guided Us in the right direction and then did not even charge us! just a gentleman and I would highly recommend him!

My IPhone looks like a new iPhone. I called them to get a price for a screen and back glass repair…read morethey told me $240 and it will be done within a few hours .

I bought a rare and wonderful used guitar here at a fair price. The owner needs to exercise more…read morepride on what he sells though, my guess is that this isn't his day job. Lots of love for the small independent guitar dealer tho.

Support local music stores!! Great selection, lots of knowledge, and excellent customer service…read more Honestly, Mom and Pop music stores are becoming harder to find. This is a place you can sit down and play an instrument in person before purchasing. Great staff. Honest and caring.

MICKEY WAS A GREAT PERSON TO WORK WITH! I was under so much…read morestress for the buyout program as I was switching from Spectrum. I had a Visa Prepaid Card from Spectrum to pay my phones off with and everywhere I went I was left with no solution. I went to this corporate store and after adding the card to my Apple Pay, I was able to pay off the phones. If you go in there, ask for Mickey.

Corey at this store is amazing. Took care of me very quickly and went the extra mile to print out…read morea receipt for me because on my last phone turn in, I had to fight with customer service to credit me what I was quoted in the store.

I live in Shrewsbury MA, I called Verizon about poor service in my area, dropped calls for an area…read more It's called the dead zone of Shrewsbury, the area includes the Dean Park area. I explained the issues to two customer service techs. The first ticket was LOST... The second ticket was closed by Verizon engineering stating "Yes this is a known issue in that area." I asked what's the plan? VERIZON Engineering stated NONE. May be time to find a new carrier.

From the owner: Visit our store at Shrewsbury for all your latest mobile, 5G home internet, or business needs…read more For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.