We came by to pick out a specific washer and also to look for a dryer to go with it. Valerie was…read moreINCREDIBLE! She greeted us almost immediately, and showed us exactly what we were looking for. Since we weren't sure what dryer to get, she showed us the options that would fit both our budget and size requirements. She was able to help us get a great deal by letting us know what sales and bundles were going on. She really made what I thought would be a stressful experience so easy. We never felt pressured or anything from start to finish. If I needed to go back, I would make sure she was there to help me with my experience.

Had an amazing experience with purchasing our appliance from PC Richard. The sales staff and the…read moredelivery personnel exceeded our expectations.

I brought in the 1991 Mac Classic my wife used growing up. At this point the screen was very dim…read moreand the volume very soft, even with everything turned up to max. It was hard to use this way and I worried about it getting even worse. These guys were able to completely restore it! It works like brand new now. The price was great and they got the job done fast. Fantastic experience! If I ever have any other vintage electronics in need of repair, I will bring it to them for sure.

I love using analog recording equipment. And had this Tascam 4 track recorder for sometime. Was…read moreworking fine until recently the play button wouldn't release. So I took back cover off and noticed the play belt slipped off the cam. This Tascam Porta 2 was serviced few years back by licensed Tascam company. Inside was clean as a whistle. So now I had no time to repair belt. Looked for repair shop and this store came up. Took unit to store and filled out on work order: Play belt slipped off cam. (See pic) Simple repair you think? Well let me tell you this place will pad the bill as high as possible. With frivolous work charges. When I went to pick up unit. I got a bill for $185 for 1 play belt. Ohh they charged me for Replaced Belts, Rebuilt Motor which was a lie etc. There was nothing wrong with anything except the play belt. On top of that they never called me to say this work needs to be done. Or provide any photos to show what they did. That's what I mean by padding the bill. So I show up to pick up unit and bring my own Tascam OEM power supply, that was original to unit. Plug it in and all is ok. Just wanted to pay and leave. There is one thing I learned in life. Never argue with a fool. Because that makes two fools. So low and behold I take unit to my job and less than an hour later the Tascam unit fails. All this work that was supposed done and it breaks done before I even get it home. Yea right! So now I take it back. And it takes another day. Funny thing is the guy working the counter is like. Hey bring that Tascam oem power supply back and he will trade it for a $3 Chinese power supply. I was born at nite. But it wasn't last nite. What a moron bad enough he is ripping me off for unapproved work. Now he wants me to trade a $30 Tascam oem power supply for a $3 one. What an idiot. Check it out if you enter this store. Enter at your own risk. And be specific about any repairs with the caveat if work goes beyond scope of original quote. That you need to approve it. And ask for proof like photos etc. And as of July 4 th after only using tape deck for two hours. Tape deck failed with same error as when taken into this shop for repair. Useless idiots who have no clue what they are doing.

Took 10 calls to talk to a live person that hung up on be after I told them I was aggravated. Mind…read moreyou I wasn't yelling. Never again will I go to Best buy.

Bought a computer that was open box thinking it was a good deal. Even had it uber's for $50. The…read morecomputer doesn't work and is very slow. I emailed and never heard back. They want me to drop off the computer miles away.

For quite a while, the dishwasher at my mother's house has not been cleaning efficiently. It has…read morebeen repaired a few times, with the last technician saying that if it "happens again, a new dishwasher would be necessary." Welp. So my sister and I decided to just buy a new one, so it would work correctly without worry, and we could keep our sanity during a tough period. A little background here - all siblings and SO have been staying at my mom's since she is deteriorating rather quickly. It is a very stressful time and we just didn't feel like continuing to deal with an easily solved issue. I called PC Richards, since it's been around forever and Ive shopped successfully before. I fist spoke to Alex, who was great and suggested I look on their website to see what I may prefer, and to call back with some choices. When I picked a couple and called again, Mr B answered the phone, and we spoke extensively about each machine's pros/cons. Mr B was incredibly knowledgeable and helpful. He told me he has been with the store for a very long time, starting as a stock boy. He is now a manager and a pure pleasure. I said to him "I can give you a whole sob story, but I wont. But please know, we need this before Sunday". He never batted an eye. This was on.a Tuesday, with the July 4th weekend approaching (yes, I am THAT person!). Essentially, it had to be delivered that Friday due to the approaching holiday. Mr B said he could "call a friend" (I got a guy) that could possibly make delivery happen, but he would make no promises. Ok! I put a deposit on a JennAir at an awesome price. The next day I received a text saying that my appliance was ready for delivery and to call to schedule. Yippeee! I called the store back (Thursday) and spoke to Mike, who told me I was scheduled for the following Tuesday. Uh oh !! We REALLY needed/wanted/would make life easier with a Fri delivery (really , Im not being difficult, there are reasons, just not going to get into it here). He said he would make a call. Next thing I know, Mr B calls (who was not supposed to be at work on that day) from the store to discuss delivery. When I expressed my surprise hearing from him on his day off, he said he just wanted to take care of the issue. He then told me that he could not get me delivery until Tuesday. Obviously, I was disappointed but he had told me it was a longshot with such short notice. Ok, we will make it work. Mr B truly had no idea of our issues and his efforts were not unnoticed. Next thing I know, he called me back 10 minutes later telling me Fri delivery was set! Wowza! I wanted to jump through the phone and hug him! I am quite sure he does not know our "sob story" as I never got into it, but he succeeded in making my day better (as I was sitting in my therapist's office, lol.) So thank you Alex, Mike, and especially Mr B - y'all removed one stupid PIA issue during a time that our household is preparing for the sad inevitable. We appreciate you guys so much!

DON'T BUY APPLIANCES FROM PC RICHARD!!! They send me an air conditioner that is all scratched up,…read moreit looks used. They're giving me the run around, the store it came from says they can't help me, they won't respond to customer service emails, I called headquarters and they said they would call me back to set up a pick up, they never called. The policy on their website says they're supposed to pick up any local or freight delivery if it's reported within 2 days, which I did report it. I learned they send people defective merchandise and then give you the runaround so you'll end up having to deal with the manufacturer directly.

Have used these guys for 3 different locations plus part of a 4th. They have always been amazing to…read morework with, 8 years in and the quality has upheld and whenever I have any issues they are always really quick to help. Couldn't recommend them more, whether it be residential or commercial.

I don't have many reviews as I'm not a fan of yelp. I believe too many times people gain a poor…read moreexperience from one or two bad apples and doesn't reflect on how the business serves you over time. I can not say enough good things about Sound City Electronics. I had a complete mess on my hands with a business that I run in Jersey City. We have multiple tvs and sound systems and it was an epic disaster to say the least. Several companies had come in and either A. wanted to charge an insane amount of money or B. had no idea what they were doing. These guys are professional, efficient, trustworthy, honest and hold themselves to a high, quality standard. If you're looking for anything regarding electronics in the state New Jersey, I wouldn't choose any other company except Sound City Electronics. Absolutely the best! Thanks again, Nick!!! I will always use your service!!!

It's such a time in this day and age when I want to build my own PC but have NO CLUE what I'm…read moredoing. Yes, YouTube tutorials are one thing but since I'm a hands on learner; sometimes I just can't get it. This 5 star is going to the wonderful Reinaldo! Who saw me looking clueless next to the available graphics cards. Micro center has such a wide variety of everything that it can get overwhelming but he helped me every step of the way and even took a look at the list I made. Constructive criticism may hurt my feelings but his advice wasn't to sway what I wanted but give me more perspective of how it will run in comparison to how it will look. With streaming and my art set up, he knew I'd need a better parts. At this point, I didn't mind paying a bit extra because he EXPLAINED why I would need them instead of just upselling me for the heck of it. 10/10 service and care. Also big 10/10 for micro center getting employees that are knowledgeable and love what they do. Along with having EVERYTHING. (If they don't, the employees can help you find it at a different micro or help you order it to home) Thank you!

Well, I just ended one of the absolute worst shopping experiences of my life. I left this review on…read moretheir other site too. I specifically came here after ordering a Web order of one of the two things they had - and then the following sequence of events happened. 1. My web order was not on the shelf, even though I had a confirmation email, they saw the confirmation email in their system, and then weren't able to find it after 10 minutes of searching. They then told me to go to the floor (no help, no direction on where to go) to go find what they lost 2. I am told to go to a sales representative on the floor. I tell him what I need, knowing that there is still one left in their inventory since I didn't buy them out with my Web order. He searches the generic name of the brother labels i'm looking for (literally "brother's label cartridge"), the results are very long, he doesn't go past the first page, and he tells me that they don't carry that here at all 3. I then show him the page on the website with the right name. He finally looks it up. he tells me it's an aisle seven and tells me to go there. 4. I go to aisle seven I search for another 10 minutes, no help from any staff at this point, and no cartridge to be found - neither the one I ordered online nor the one they had left in inventory. Look, I know mistakes happen, but there was a point of friction on every single step in this process. There was no accountability, no support when things went wrong, and no accommodation once the experience is wrapped up. I've had two negative and two neutral experiences. I've tried. I'm sorry. Never coming back, and I'll let my friends know my experiences when it comes to electronics

Repaired and serviced my old Sansui AU-D9. Sounds as good as new. The price I paid was modest…read more Couldn't be more satisfied. Thank you, Jim!

Serviced my Marantz 2285 perfectly. Versus reasonable and excellent communications. I definitely…read morerecommend

Jude did an excellent job on my NAD 3020 integrated amp. It had always sounded good but had…read moreidiosyncrasies that I accepted as typical of a vintage audio component from eBay. It worked well enough for my purposes, I told myself. The built-in phono stage wasn't exactly usable, but I had my own external preamp that I liked, and there were times the sound would cut out if something got ever-so-slightly jostled, but then it stopped producing sound from the left channel altogether and the quirks stopped seeming so cute. I called Jude and described the problem. He picked the amp up and returned it sounding better than ever. I now have a restored amp that sounds great for less than I paid for it in its rusty, loose condition years ago. I would note that the quoted time frame was the Sunday following a Wednesday pickup, and it did take some phone tag to get the unit back, which ended up being two weeks after I first handed it off. My guess is that because we live in totally different parts of the city, Jude was trying to time the repair relative to when he could feasibly come my way, and from what he told me, the repair was somewhat more complicated than expected once he got around to it. Notably, this was during the stretch of winter when there were the two huge storms within a couple of weeks of each other, so that didn't help either. Delays like this obviously seem inherent to a one-person home operation, and I wouldn't have expected such a quick turnaround if not for the original quote (and other reviews mentioning quick turnarounds). He was always friendly and polite on the phone even as I worried I was pestering him. Overall, I felt the service lived up to my expectations. Given that he's a genuinely nice person providing a specialized service for reasonable prices and will pick up and drop off your gear for you (even if you don't live anywhere near Flatbush), I can't complain--just unfortunate timing that I found myself without a working stereo system out during a period when I was barely going outside. Still, I have a feeling it'll be sounding great for many seasons to come.

Jude is the real deal. I brought him a vintage Sherwood S-7100A that needed careful attention --…read morethe left channel bass was fried, and everything was scratchy. He treated it with the kind of respect and precision you just don't see much anymore. He was knowledgeable, communicative, and clearly passionate about old-school audio gear. He diagnosed the issue quickly, explained what was going on in plain language, and the turnaround was faster than I expected. Most importantly -- it sounds fantastic now. Warm, clean, and alive again. He offered to pick it up and drop it off from my home. Instead we met halfway on a street corner! It felt a little strange just handing over my vintage baby to a complete stranger. But I knew from from his warm smile, and knowledge of the gear that I was in good hands. It took under a week and he did a fantastic job!! If you care about your vintage equipment and want someone who truly understands these pieces, Jude is your guy. Highly recommended.