Customer service was up to par here and I loved the experience working with Jamie and Sabria!read more

They have NASTY attitudes here! When you walk in they alll look at each other like they talk in…read morecode always laughing at people and are very passive & dismissive when answering your questions

Got screen replace due to crack screen. The company repaired screen & told me the screen was…read moretampered( doesn't crack easily). When they repaired the screen the company also messed up the middle screen sensor (didn't realize until I got home). The company told me to come back day after day to get fix. After a week I did drop the phone and bottom side crack (small crack)... Screen was not tampered (as if it was the light drop I did should not have cracked with a case ON)... nor will they fix the defected screen from the first repair. Unethical and work is awful.... Here again replace screen went in next day for them to fix the sensor on the iPhone screen and got the run around. The SCREEN IS NOT TAMPERED GLASS. The screen was already defected from day, 1 because the next day the middle portion did not work. I took the phone in the next exact day without a crack on the screen everyday they told me to come back for a straight week. 2 week came in now I have a small bottom crack and they will not fix the phone that was messed from there own mistake.

From the owner: We buy, sell, and repair smartphones, computers, and tablets. Accessories are also sold here. Other…read morethan repairing phones and devices, we also unlock and sell used phones. We pride ourselves on friendly service, and also accept walk-ins. Bring in your emergency repairs, and we'll help!

After a move I came into the store to simply return equipment. I was informed there would be a 45…read moreminute wait. Over 80 minutes later I was still waiting to simply return equipment!!! Why there isn't a process just to return is insane to me. They encouraged people to go to UPS for the return but why do I have to leave, face traffic, and possibly wait elsewhere? There were people trying to get phone service which took a long time. Couldn't you scan in equipment while waiting for phone activation??

I must have come on a good day. While quite a few people were waiting when we arrived, we had an…read moreappointment and checked in upon arrival. It was a Sunday, and only two Spectrum reps were working. Looking at the sign-in queue screen, 12 walk-ins were waiting, but only one other appointment was ahead of us. We were called about 10 minutes before our scheduled appointment time, and the staff member who assisted us was knowledgeable, efficient, and professional. We were in and out in about 20 minutes, ahead of a few of the walk-ins that were there waiting when we arrived. Make sure you schedule an appointment to avoid long wait times.

Knowledgeable of all of the refrigerators I was interested in. Very patient and kind even though my…read more3 year old grandson was very active . This was a hard decision for me because I've had such bad luck with my current Samsung.

My wife and I went to the store for a return. We were met by Joyce Adams. She was very helpful and…read morefriendly. She returned our items and made the entire transaction effortless. Great service.

With COVID-19, I thought it best to order online and pick up. Their website noted that it was doing…read morestore pickups. I've past this store up many times. Tried it as my daughter and I were looking for a home foot spa. (Fast forward) Imaging the surprise when we drove up to a parking lot with MANY cars and people going in/out of the store constantly! (I digress...back to buying) I selected the items (for pick up) from their website, double checking items were in stock BEFORE I entered my payment information. Two hours late, I received a call from an employee stating that one of my items was not in stock; which was shocking as, again, I made sure I ordered items that were available for pick up. I stated I understood and verified the other items we available. Yes they were... Upon arrival to the store, I am told that a sales person took and item from my order and SOLD it to another customer? Odd, because I paid for the item ONLINE, probably BEFORE this OTHER customer wanted the item. Now, why would it be in the best interest or a "best practice" for an employee to commit this act when another customer HAS purchased said item in advance? This creates more headache as the other employee has to figure out what happened to said items because they were not informed it was removed for my order. It took me over 30 minutes to get my order, be told their were no replacements for my item, and then be refunded. Lesson: a store employee should not removed PURCHASED items from an ONLINE order that has be PAID for! This creates additional work for other store employees and speak to poor customer service; the other employees now have to scramble due to the selfish act of another. There was allot of issues and people trying to find answer, while managers were trying to figure out what was going on...too. This was my FIRST time ever at BrandsMart and also using their website. I am unsure if I will shop there...I'll think about it. (Endnote) The customer service agent I encounter was kind and patient; I give this place two star for the confusion and frustration created during the pick and the time spent inside.

Looking outside you would think this business was closed. Weeds are growing everywhere. But once…read moreyou get inside It is very clean and there are deals everywhere. Most of the employees run away and do not welcome you. But When we were over looking at the mattresses there was one employee a gentlemen who was very nice to us. The cashier was friendly. Today is August.16,2025. This would be a great place to buy christmas presents.

Great Location to get your phones repaired at. Boss will always work with you on a discount for…read moreyour needs. Love the Free Screen Protector Promo also. Keep up the good works y'all.

I asked a number of businesses for a quote for replacing a screen for my cell phone and cell phone…read moreunlock was the first to respond promptly with a very good quote. Our discussion was great and I highly recommend this company.

Janei, I will say she is the most knowledgeable employee at a phone store I have ever experienced…read more Her knowledge and customer service was the best I have ever experienced. I can't express enough how awesome she was.

I am a current Sprint customer I went to the store to complete the migration for my I phone XR. The…read moreT-Mobile representative made 3 attempts to complete the migration process. When they could not figure out why my phone was still not working. The representative was told by customer care to re install my old Sprint SIM card back into the phone. After I left the store I was informed by a friend the phone is saying the subscriber is not in service. My phone was operating fine prior to the SIM card replacement attempt. I reached out to customer service and spoke to 10 different people including 2 supervisors. No one was able to figure out the issue. Now I can not make or receive calls after I completed the factory reset that the IT Supervisor advised me to complete. They wanted to upgrade my phone and charge me for the upgrade. They did not care my phone stopped working after they changed the SIM card. DO NOT trust this MIGRATION process with TMOBILE/Sprint Horrible customer service RUN!!