Logan was amazing today! I was super stressed that my son messed up his phone and Logan was very…read morepatient with us during the whole process. Thank you so much for helping us get our phones back on track! Definitely to see him if you need anything!

Demetrius was extremely helpful and professional! Made my transition to a new phone seamless and…read moreefficient!

Went in looking for a screen protector replacement & wanting Verizon to replace/apply a new one…read more They did not have one available. I asked about what I would have to do to get that done. I thought it was part of the protection plan & pointed out that I went to that location specifically due to it being a corporate store, as opposed to a TCC location. One man (black) was confrontational, making a demand that I show him where I was reading that information online. His counterpart, a white guy, simply said that I could buy one from Verizon.com, bring it to their store & that they'd replace it. The black guy spoke up again, in which I said (paraphrase) "hold on, I'm talking to him now", & the black guy pulled "the racist card", & I called him out on that. I then demanded to speak with the manager, in which the black guy became more confrontational. Eventually, the manager (a black woman) came out and asked me to tell her about the problem. As I was speaking to her, the black guy interrupted & made a demand that I "tell the whole story", in which I was. (With all due respect, he needed to see his way out of that conversation, & allow me to speak with the manager) He became more confrontational and referred to me as "boy" in a statement of "listen here, boy". I looked right at him and said "who the f*** are you calling boy". The manager spoke up, saying that she wasn't comfortable with confrontation & said she wanted to de-escalate the employee & situation, & asked that I step outside while she does so. I agreed. She came out later & apologized, stating that he would be escalated to HR, provided me a number, & said to expect a call. I have escalated this incident to corporate & filed a complaint with the Better Business Bureau. With respect, although the 2 guys involved have different skin colors, 1 used "active listening" and got me to a "yes answer" while the other remained confrontational, blamed it on racism, and then proceeded to refer to me as "boy". I went to a different location & got my screen protector replaced. While speaking with an associate there in regards to the issue at the Apalachee location, they stated that this store is known for being rude/mean-spirited at times... and I wholeheartedly agree at this point. I understand that "bad apples" exist, so I try not to blame Verizon as a whole, but from someone who worked for TeleperformanceUSA in a billing department, the "bad apple" at this store was certainly "out of line", & provided an inappropriate response to the wrong person. I hope that this gets addressed in an appropriate manner. Edit: In addition to this review, I would like to add that at one point in our "spat", another black man confronted the problematic employee by stepping up to him & pushing him back towards the office as though the employee was going to confront me "face-to-face". Assuming your cameras work, this is all on video.

I honestly thought I was on the old tv show called candid camera. The girl we worked with was so…read moreunprofessional I thought I was being pranked . Will never go back there .

This Verizon shop is awesome!! My Droid "died" and Antoinette took time to show me in-store upgrade…read moreoptions or replacement options shipped. I chose in-store. She got all my data shifted to new phone quickly and brilliantly. I came back next day and "Cal" was able to transfer my old photos into new phone (as I was able to get old phone active again). While I absolutely HATE having to switch to a new phone -- even though it's a "similar" operating system -- it takes awhile to relearn all the minor changes in programming (how to do things). But, in time, I will forget my old phone and adapt to new one.

Verizon...what can I say that would matter? They sell an incredible amount of service and…read morecommunications equipment. The thing is that actually speaking with customer service, via electronic secretaries by the way, doesn't produce much satisfaction. If your issue is the slightest bit out of the purview of the checklist/menu they offer through the 1st contact recording; hold onto your boots. You could spend hours getting absolutely nothing accomplished. Long story made short... you'd think with their cash flow their online customer service/problem trouble shooters would, ah know a lot more about 'their process'. From my experience, no such luck. (FRUSTRATION METER HIGH TO LOW with 10 being highest level and 1 being the lowest... "8" is where mine came in. Good luck.

I was having a really bad day before I got to this Verizon store. My phone was not working, I went…read moreto countless repair shops with no luck, and felt hopeless. I decided to go to the second Verizon store of the day as a last ditch effort. I was met with Khalil Dakkak, a Sales Representative working at this location. Not only did he help me fix my phone, he stayed patient with me for over two hours as I tried to help fix the problem. Khalil even offered his personal phone up to me so I could contact my family. This interaction not only fixed my problem but made my day in the process. Khalil deserves all the praise in the world for his excellent customer service!

Two Saturdays ago, I found myself seeking the nearest Verizon…read more The reason? I, for the first time ever, had a crack on my cell phone screen. I had looked on the My Verizon app about options regarding getting a new phone, and well, it was all Greek to me. As a result, I figured it'd be best to talk to a person and that I went ahead and did. Carlos ended up being my salesman. He was very personable. We even went to the same university. Go Gators! That said, he did his best to get me a new phone and save me money, which I heavily appreciate. I wound up upgrading to the new iPhone 15 Pro Max, and although it's a bit bigger than what I'm used to, I absolutely love it. The camera alone on this phone makes it worth it. Aside from the phone, bought a case and a charger and had my phone set up at the store. Everything was so remarkably efficient and simple. I hadn't stepped inside of a Verizon in a while, usually opting for upgrading online, so I truly didn't know what to expect, but hey, this was a great time. Sometimes the people factor alone is what makes it memorable. Given that, and the fact that I may or may not get an iPad in my future, I may or may not return and get it here. We will see. I'm still debating that one. What I can say is I had amazing customer service and would recommend this location to everyone. Oh, and one last bit - Carlos showed me you can FaceTime on an Android. Who knew? Mind blown.

On Wednesday 10/29/25 I had the unfortunate experience of encountering Ambar at the ATT store on…read moreMahan drive in Tallahassee. FL. I knew the minute she walked up to me and spoke that she was going to be of no help to me, she clearly does not know what she's doing. First of all, she had a very condescending attitude towards me, telling me how to package up my old broken phone to send back to AT&T. I think I'm smart enough to figure that out by myself! Then, she fooled around humming and singing to the music being piped into the store and laughing to herself about some private joke I guess, for 20 minutes trying to figure out how to program my new phone and she never did figure it out. I asked her if we could ask one of the other people working there and she said it would be the same result and they're not technical people, so I left FURIOUS. I have been with ATT for many years and her lack of unprofessionalism was astounding to me I'll put a bad taste in my mouth for AT&T. I hope she is not there much longer.

We went in to our local store in Blountstown to exchange my phone for a free new phone.After a…read moremonth went by our big was HUGE.The phone credit was not on our bill.After contacting The Manager we were told that a employee has been suspected of stealing phones since we were not the only customer with the issue.Instead of being fired.THEY TRANSFERRED HIM TO ANOTHER STORE.WE ARE OWED 1000.74 DOLLARS AND HAVE BEEN FIGHTING WITH THE COMPANY SINCE JULY. GREAT JOB AT&T...NOT!!!!

I was having a difficult time hearing people on phone calls unless I put them on speaker. I was…read moreblaming "planned obsolescence" as I have an 11 pro max which was not cheap but has been paid off for a year or two. I have t mobile and basically no cell phone service in my own neighborhood. This morning I got so frustrated and knew I did not want to stay on hold for an hour with Best Buy or T-Mobile i hunted the internet for hacks and found none. I called phone hero. He fixed my phone in like 20 seconds. Literally I handed him my phone looked at something else and my phone was fixed. Then he explained to me how to fix myself if it happened again. Truly my hero for the week. Conveniently located. Plenty of parking. It also occurred to me that when I do change providers I'm just taking our phones down to him and have him help me. Support a local. Have Phone Hero help you uncomplicated your life

Herzl is a computer repair genius. I have been relying on his expertise for many years, and he…read morenever disappoints. A few days ago, I took my laptop in because one of my documents (which I was working on at a hotel) disappeared. Herzl worked through all the systems and programs, diagnosed the problem with my computer as a matter of updating files over a weak hotel internet connection. He explained everything as he proceeded and was able to rescue my "lost" document! Excellent, thorough, transparent, and fairly priced service.

Had damage to HP laptop sound plug and UBS ports. Repair would be more than a new one. Herzl was…read moreable to find an almost new Dell for about the same price as the repair. He was great with his knowledge and service. The new machine is perfect for our needs. Highly recommend this business.

We went into the Tallahassee Best Buy to order a microwave. They said they didn't have that one on…read morethe physical premises. We had to go home and order online. After ordering it online on March 30 it said it will be here between April 1 and April 4. It now says it is coming April 14 and after speaking with many representatives, including supervisors, not only could it be delayed more, but the warranty started as soon as I ordered it, even though I don't have physical custody of the item. When I tried explaining that to several other representatives, they said that their policy. Is this ridiculous or what?

Had a horrible experience at best buy on 02/06/26. I ordered a firestick and told the lady I spoke…read moreto about picking it up as I couldn't go in the store. She told me to park in a pick up spot and call and they would bring it out to me. After waiting on hold for 20 minutes, I drove to the front of the store and asked an exiting customer to go in and ask them to come out. A young man came out and said I had to come in. Now I'm visably handicapped but he said the s ame thing again. I gave him my license and another employee came out and spoke to me in a very condesending manner and clearly saw that I was old and handicapped. Nasty experience and I have to take the product back. I will never ever enter another best by store

I cancelled my service, paid final payment and they still billed me again (auto pay). Gave me the…read morerun around every single time I called, multiple transfers, they refused to let me speak to a supervisor. I no not recommend this company at all!!!! Stay away!!!

Customer for years. Super slow speed and not responsive at all. Glad I dropped them.speed averaged…read more2.4 megs at best.