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    Verizon

    3.0 (2 reviews)
    Closed 12:00 pm - 6:00 PM
    Updated over 3 months ago

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    7 years ago

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    9 years ago

    Mike and Jamie did a great job excellent customer service in so happy we had great conversation there very helpful and smart

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    Ask the Community - Verizon

    Apple International Plaza

    Apple International Plaza

    2.6(312 reviews)
    1.3 miInternational
    $$$

    I have been nursing my old iPad Mini along for the past year as it has been unable to do any more…read moreApple iOS updates. I finally brought it into the store to see if anything could be done. I did not have an appointment for the Genius Bar, but the guy in the front took my info down, and told me it would only be about half an hour. I wandered off, and in about 10 minutes, I received notice that my appointment was ready. The guy helping me was super thorough and knowledgeable. He confirmed what I already knew - that my iPad needed to be replaced with a new one. Fortunately, I could get a trade in amount of $190, so that helped substantially with purchasing a new one. The apple "genius" (maybe Andrew?) ordered my new iPad mini, went and got it, took my payment, deactivated my old one, set up my new one, and scrubbed the old one. Altogether it took less than an hour and I was on my way, easy peasy. I don't use their services often, but it's nice that they are available if I need to.

    We purchased a new phone at the Apple Store and also bought the "premium" Belkin UltraGlass 2…read morescreen protector for $30-40. We were told it comes with a warranty and free replacement. Within 4-5 days of normal use (the phone was never dropped or damaged), the glass developed cracks. For comparison, $9 multi-packs from Amazon typically last us months without issues. Then the real frustration began. The store told us the warranty is not handled by Apple but by Belkin. That means filling out a lengthy online form, waiting nearly a month for processing, then another week for shipping. It has now been almost two months since purchase, and we've been walking around with a brand-new phone covered by a cracked screen protector. Extremely overpriced, disappointing durability, and a warranty process that is slow and impractical. I would not recommend buying these screen protectors at the Apple Store. Ordering from Amazon is far cheaper and far less hassle.

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    Apple International Plaza
    Apple International Plaza
    Apple International Plaza - Scratches

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.2(20 reviews)
    1.0 miWestshore

    Excellent service by Kyle. I was of course sad about my broken iPhone 16 max broken back glass but…read moreKyle was polite and explain the process. The service tag said it would be done in 4.5 hours but Kyle committed to having it done in 3 hours. This was an Asurion warranty repair and they gave me no hassle about that at all. Overall an easy process and I had no concern handing my phone over to capable Kyle. Thank you! He was was pleasant and shared stories and advice on cases.

    Worst experience ever. My son brought his working Nintendo Switch to uBreakiFix Tampa on February…read more26th because it wasn't charging. After paying $64.49, we just received it back today--April 18th--in a plastic bag , completely disassembled , parts and screws everywhere and missing the official Nintendo SD card that was inside it. Not only did they fail to repair the device, they returned it in pieces with no explanation . Despite initial promises in-store and a follow-up phone call assuring us it would be fixed, they gave it back in worse condition than when we dropped it off. My son was in TEARS . You can't get anyone on the phone --you literally have to show up in person just to get a response. We had to show up 3 times. They even promised my son a week ago that it would be reassembled, yet it was handed back to us just ripped apart . I have a computer degree and would never return someone's electronics in this condition. I don't trust the glowing reviews on Google--they probably use a service to bury the negative ones . This place is incompetent and unprofessional , and I've filed a formal complaint with corporate. I've attached images of how it was returned and the credit card charge for honest proof.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    Verizon - mobilephones - Updated June 2026

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