Every time I go there to upgrade or purchase a new phone they manage to over charge me with items I…read morenever asked in the first place!!! It's starting to feel uncomfortable to use them. Last visit they sold me a phone IPhobe 16 never way Ed the activation fee as he said he will and managed to add hotspot on the live without asking me! Who does business like this the previous time they gave me access to HULU and charged me more! Do these people take accountability for their actions? Selling you something you never were told in the first place?? I am beginning to think TMoBil may be the better option at least they don't lie like these people!!!!

Do not go to this store! Avoid at all costs. I've had a complete nightmare story spending over 15…read morehours on the phone with customer service representatives trying to fix an issue they created. At this point I've given up. And they never gave me a refund for the 50 dollars they quite literally stole.

Kingsley was great! Just got the new 17 pro phone and it was not responding. Made an appointment…read moreand to come back when a tech was on duty. Kingsley greeted us with a friendly welcome and thanked me for taking a video of the problem. One hour later my phone was fixed. Lots of employees all seem very helpful.

I recently purchased a new Apple Watch at the Eastview Mall store and was helped by Jackie - who…read morewas terrific. Her assistance/customer service was 5-Star!

This Verizon store is a third party. Lots of misinformation on the pricing. Purchased phones and…read moreplans almost a year ago, and are still dealing with the fallout of incorrect information from this entity who realized their mistake and has yet to fully compensate as discussed. Many hours on the phone. Certainly deception here. i will only do business with actual Verizon, ATT, etc stores owned by the actual company in the future.

Worst experience I have ever had at a phone store... ever. We went in weeks ago and picked out…read moredevices to have shipped to the store. We told them we'd be back on a specific day and showed up that day. My husband's account showed they had been delivered to the store. We were adding myself to his account. When we get there they acted like they had no idea what we came in for, couldn't find our devices. We waited for almost an hour just for them to find our devices. Then we waited 2 hours for them to get our bill and prices down to what we had spent an hour discussing the last time we were there (as they had somehow went up almost $200 from the last time) they finally were magically able to uphold the promo we came in for when we told them we'd were going to walk. Then we finally get to the point and start the process to add my line and port over my number, doesn't this guy walk away from us 20 times to help other customers even though there were 3 other employees in the store. He says to us "sorry I'm just trying to make my money" how unprofessional can you be? This delaying our service even more because they rep he called on his Verizon phone and LEFT US TO TALK TO, needed info we didn't have. We also had our newborn with us who was beginning to fuss since we were on hour 4 of this awful experience. To add icing to the cake we told him we had two older kiddos at home waiting to go trick or treating (this was Halloween) and he still kept walking away to try and make full on sales with customers walking in the door. I will never ever return to this store and once our devices are paid off we plan on going back to my old cell provider as I had never had an issue with them in the 10 years I used them. On top of all of that he started the cloud back up for my device and tried to tell me to give him my old phone to be wiped clear and leave the store before the back up was completed. Thank god we were not comfortable with that after everything else and decided to take the old device with us. The second we left the store and had no WiFi, the new device failed the back up restore and needed to start over once we got home, for which we needed the old device for the codes. We drove an hour and a half to this store twice so that the second time would be fast and smooth after discussing price and picking out devices the first time. This ended up being the absolute worst experience I have ever had. Do better Verizon.

Horrible customer service. I went in to ask about upgrading my phone and the salesperson refused to…read moretalk to me because apparently I'm not an authorized user on the account... Which I am according to the AT&T store in nearby Perinton which had no problem working with me last week. It boggles my mind that they completely dismissed me and wouldn't even answer some non-account-based questions... Came home and bought my new phone on Amazon.

Bad service and poorly trained staff at this AT&T store at the Eastview Mall, Victor NY. Female…read morenamed Krystal was rude from the moment my daughter and I entered the store. I kindly asked for help on possible mobile phone upgrade options and without lifting her eyes to even acknowledge us, she looked up from her tablet to stare at another young man, who then offered to help us. (Very rude to this young man.) Although this young man at least stood up out of his chair to review phones, when we asked about phone plans he did not explain options well...not sure if he was still in training or just not a good communicator... we asked a few more questions on plans with unlimited data, she then spoke over him while she was still sitting in her chair and her head down, never greeted us the entire time, and very rudely said if we didn't like the plan offered, we could go somewhere else! Unbelievable!! Horrible customer experience!!!!

I made an appointment with the Geek Squad to look at repairing a TV at my home after a couple of…read morephone calls to get them all the information they required about the TV and a $139.99 charge to my credit card I was able to get an appointment 2 weeks out. They said they would call the day before to confirm a 30 minutes prior the day of. Nobody call and nobody showed up. I stayed home that day expecting their arrival and nothing I called them that evening and they said yes we have your appointment and said someone would be calling you to set up a new appointment. They didn't have an opening for another two weeks but they still charged my credit card account. I cancelled my appointment and was able to get my money credited. Never Again. It's too bad 1 star is as low as you can go. Geek Squad is giving Best Buy a bad name.

I went there today to purchase something for my computer and an employee asked me if I needed any…read morehelp. I told him my current situation, he told me what I'm doing wasn't gonna work even though I did extensive research and tried to upsell me on more products. So I left and went to Walmart, got the part, and believe or not it worked and I didn't have to buy a whole new system.

Just switched over to AT&T, was so easy! Court was extremely helpful and I really appreciated the…read morefact that he stayed late to help me out!

On August 22, 2026 I visited the Victor store to get the new Ultra Z Fold 8 and transfer my service…read morefrom Spectrum to AT&T. The sales rep Isaiah E. Attempted to transfer my phone number but got frustrated when he couldn't find the right settings. He admitted he wasn't familiar with android phones, he usually worked with i-phones. He called other reps on his phone to help him; while complaining that he hated his job. He finished the transfer process, but the phone wouldn't port over, so he told me to drive over to Spectrum and ask them to release the account. The sales rep in the E. Rochester store looked up my account and told me that my phone number had transferred already (my trip there was unnecessary). When I got back to the Victor AT&T store, Isaiah told me that I was good to go. I said wait a minute, what about my new Fold Ultra 8? He looked shocked; he said I thought you said that I had friend that was interested in the Fold 8 ( I never said that). He then went on to say that there is nothing he could do now--so come back in a month and I can upgrade then. Later on Monday Aug. 24, I went to the Fairport AT&T store and Aliza, set me up with the Fold Ultra 8 and rescinded the previous transaction. She said the reason for him telling me to come back in a month was he wanted credit for the sale. Aliza was very professional! I highly recommend her!

Dan, the store manager was very knowledgeable, and it was an expert in his strategy of how to…read morerepair my daughterspixel 9' pro! Unfortunately, the Amazon database shut down took place in the middle of the repair and we had to come back the next day. They had the phone back in working condition enough to get the data off to the new phone that my daughter had bought! Will come back with other repairs in the future!

If I could rate it zero I would, I gave them my Xbox to repair they said it would only take 1-2…read moreweeks. 3 weeks later they say it'll be ready so I go to the shop and when I get there they say i didn't work and it won't be ready tonight, I still have not gotten it back.

First off, the person who answers the phone at this number is not at the same location as this…read morekiosk in the Eastview mall, so there was a lot of confusion about which location had inventory for a specific repair. Once all that was settled, the two guys helping me were very nice, but ultimately the battery they installed would not charge. So, they had to remove it, put my old battery back in, and refund my money. They don't use genuine Apple parts and whoever is sourcing their supplies is giving them old stock. I ultimately had to go elsewhere to get my phone battery replaced.

I needed my iPhone X back glass replaced after it cracked. I want to the Apple store and they said…read moreit would cost $600 to get it fixed and that I should just buy a new phone. Then I went to Cellaxs and Mouhuad Souleymane was about to replace the glass for a fraction of the price of Apple in less than 2 hours. He was very polite and professional. I will definitely use them in the future. Very convenient!