Very poor obnoxious unethical customer service!!! If I could rate 0 stars I would. From the time I stepped in I was asked by Aiden, what are you her for? I said to activate my new phone from another carrier and transfer data. He said you could do that from home or else it's $35. I said I wasn't told that from this store a few days when they jacked up prices different from what Verizon told me then over the phone, that's why I ordered over the phone. Also, I have already paid an activation fee plus taxes that was debited from my card. I asked him what Verizon number and his name. He said 711 from my previous carrier cell phone that he knew I had their phone in a sealed box in which it got me to the wrong people trying to credit my account. Then once I googled Verizon for myself and called, they credited me and I called Aiden by his name and said I good to go for you to activate. He push it back towards me and said I don't like how you spoken to the (At&t) representative and I won't be doing the transferring data to your new phone and you are to leave this store now. I went to a representative who was much more nicer and professional that he apologized for dude behavior. Aiden called himself approaching these other reps to keep them from helping me. It came off discriminatory. Aiden behavior is very unacceptable, uncalled with ease dropping on a conversation I was on the phone having, giving me the wrong number and tried dismissing me by ordering me to leave. If I didn't God by my side he wouldn't got the reaction he was trying to look for me. He deserves all the angry customers for how he mistreated me. read more

I haven't done a yelp review in FOREVER but If I can get one person to avoid this clown show and drive to Bryant Irvin......IE a corporate store or just order your phones online directly through Verizon then it's worth it. First of all they charge a $35 activation charge per device ON TOP of the $35 Verizon will charge you on your next bill. If you go to corporate store like the one on Bryant Irvin at least you will avoid this. Verizon was nice enough to credit me the activation charges they were going to charge me. I told the Morgan who is allegedly the manager that I really didn't care about the phones I just wanted one that would be totally free, he assured me that the iPhone Pro 16s would be totally free so I was like "ok cool." It wasn't until the first bill that I noticed that the device credit did not cover the whole monthly payment on the new phones. After chatting with Verizon through their app I found out that I had to upgrade my plan to get the full device credit which was literally +$20 per line. Luckily it was within the 30 day window and I could return one of the phones and disconnect the line. I added a new line through Verizon online and was able to get a 16pro with my existing plan AND a $300 giftcard. I am going to keep one of the iPhone pros originally sold to me by these clowns as my wife doesn't want to charge her phone number. Buyer beware .....deal with Verizon directly online or at a corporate store like Bryant Irvin. read more

Nobody likes going into these kinds of stores. But this time was different. Walked in with trade-ins. Bought 4 new iPhones. Traded 3 in. The associates name was Dylan and he made this process simple and easy. No hustle or anything. Got our new phones set up and headed out. If you do go into the Weatherford store.. Ask for Dylan. Won't be disappointed. read more

Go to the store to order your phones. I cannot believe the horrible customer service from Verizon. It was the strangest experience I have ever had. I have been a Verizon wireless customer for over 11 years, always payed my bills on time. I I ordered my phones on line and noticed a few days later that they had no shipped yet I called and asked. The representative said I could cancel the order because she had a better deal for me, iPhone plus. I was told I would receive my refund no later that 48 hours. This was February 13 2025. The $243.91 was deducted from my account that same day. Ordered the iPhone plus from her payed $198.56 for the new phones, which was deducted from my account that same day. As of today I have payed $442.47, I payed $152;00 for my bill 2/28/25 and another $282:54 on 3/11/25 for a bill I couldn't even understand. I think they scammed me on that one too. As of today, after begging since February to please refund my bank, I'm broke and need the money not the credit, they would only credit my account $243.91. No refund to my bank account, I'm still hungry and broke. They still couldn't explained the $282. I can't believe a billion dollar company would take food from a hard working woman. Ti was on the phone today and only agreed to the credit because it was obvious I wasn't getting my money back. I can't upload photo of hour spent on phone. I'll try again read more

WARNING; DO NOT GO TO THIS STORE! I should have relied on all the previous 1 star reviews before giving them a shot. I have a condition and a doctors note stating I should not wear a mask, I need to breathe oxygen. When I arrived at the store I was greeted by a very rude man (he was bald, very bald) and he yelled at me from the moment I walked in the store without a mask. He wouldn't even let me explain why I don't wear one. I'm actually thinking about switching carriers because of the way and Verizon employee treated me, that says a lot since I've been with them forever. Long story short take your business elsewhere, if it Hass to be Verizon I recommend Hudson Oaks. PS. This comment from Verizon means nothing, I don't wear a mask for my health. The CDC also says there are certain conditions in which you shouldn't wear a mask. read more

DO NOT GO TO THIS STORE! Loyal Verizon customer for 14 years. Stay away, they will treat you like dirt. And brush you off. And don't let Verizon sell you insurance, it's an absolute mess dealing with them. read more

To start with let me say that I hate going to the cell phone store. I typically place the experience in the same category as a colonoscopy or a tax audit. Most of my past visits to such stores have been marked by interactions with disinterested clerks who seem disgruntled when I dare to interrupt their Snapchat and asked them to help. Then there the long, arduous periods of waiting as they stare blankly at a screen - only to stop my project to assist any other customer for 30 minutes before returning to me. But the visit to Cellular Sales was different! Kevin met me at the door wearing a suit and tie and immediately escorted me to a desk. As he worked to fix my phone problem he paused only to explain to me what he was doing each step of the way. He was professional, personable, and capable. He very nearly restored my faith in cell phone stores....nearly... read more

Drive to hudson oaks or switch providers. They offer NO help. Let NO one in the store regardless of Mask or not and they are literally only business in town doing do. I was about to purchase 3-4 new devices, but now I'm not sure I want to give verizon any of my business at all. Literally just paying people to sit in a store help no one and do nothing... read more

Went in with questions I didn't know the answers to and the employees worked to answer them in a way that I could understand. I had to come back an hour later with a few more questions and those working stayed after closing to make sure I was satisfied. read more

Weatherford is the worst Verizon store I've ever been in. The manager there is not only anti-customer service, but dishonest as well. We bought a new phone there yesterday and transferred my old phone over to my wife. My wife considered buying a new phone but decided not to. Today, my wife decided she wanted a new phone after all and off to the Verizon store we went again. The female manager there accused us of a number of things including; trying to get some kind of a sneaky deal on a new phone. We discovered the manager had charged us a $50.00 restocking fee on a phone we never bought. On top of that she put us in a new (extremely expensive) plan we had no business being in. Verizon customer service told us over the phone the plan the manager had slipped us into was for a family of 5, when there are only 2 of us. Several other useless plans were added to our account without our knowledge. This was done so she could get credit for adding new, expensive plans to our service. For anyone wanting to pay a visit to a Verizon store, my advice would be to make the drive to Fort Worth and skip this horrendous location. read more

I hope an IPad cover was worth losing a family of customers

Talk about bad customer service. Walked in there today to upgrade my iPhone and it was like having my teeth pulled. Whoever the little tattoo guy is with the glasses needs to learn how to listen to the customer. First thing he asks for is my ID and phone number, I don't even get 10 Ft inside the door. Told him that I'm not familiar with the latest versions of the iPhone and he kept asking me what iPhone version I wanted to upgrade to. Again I tell him, I don't know the difference in the versions of the iPhone. I just didn't like the shitty guys attitude, so I left.... read more

Today I came in with my mother-in-law and wife and the staff at this store were absolutely ugly to them. They were sitting there texting each other and making fun of my mother-in-law because she has a disability. All we wanted to do was add two more lines and they sat there on their asses making fun of her. And then the man had the balls to ask us to write a good review for him. This is the worst customer service that I have ever seen. read more