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    Cricket Wireless Authorized Retailer

    3.7 (3 reviews)
    Closed 10:00 am - 8:00 pm

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    4 years ago

    Staff were friendly and helpful. It is stressful enough to lose a phone. A pleasant experience was nice to get a replacement sim.

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    6 years ago

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    7 years ago

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    T-Mobile

    T-Mobile

    3.7(3 reviews)
    0.1 mi

    On Thursday, March 20, 2025, at around 7:00 PM, I took my 17-year-old daughter to this T-Mobile…read morelocation due to issues with her iPhone. Upon entering, there were two employees assisting customers, but neither greeted us or even acknowledged our presence. We sat down and waited patiently, assuming we would be helped soon. Over the next 45 minutes, not once did either employee say, "We'll be with you as soon as possible," or offer any kind of acknowledgment--not to us or to the three other customers who walked in after us. Instead, we all just sat there, ignored. The two employees were working with the same two customers for over an hour, and eventually, all three of the other waiting customers left due to frustration. After nearly an hour of waiting with zero communication, I told my daughter we were leaving and would go to the other T-Mobile down the street (1950 S Main St, Weatherford, TX 76086), which is not owned or operated by MobileOne. Before leaving, I approached the employee who seemed to be in charge--since the other employee kept asking him for help. He was a white male wearing a black durag. I politely asked for his name and the name of the other employee. Instead of answering, he defensively responded, "Why do you need to know my name?" He then refused to provide either of their names, stating that he wasn't required to. I calmly explained that customer service matters, and simply acknowledging customers when they walk in goes a long way. As I walked out, he weakly muttered, "Sorry." We then went to the T-Mobile at 1950 S Main St, where we were greeted immediately by Rudy and Alicia. They were both very professional, and within five minutes, they fixed my daughter's iPhone. When I told them about the poor experience at the other location, they were shocked at the lack of customer service and professionalism. If you need any T-Mobile services, avoid the MobileOne-owned store at 1314 S Main St and go to the T-Mobile at 1950 S Main St instead. Their customer service is outstanding, and they actually care about their customers. I will never return to the MobileOne T-Mobile location, and I highly recommend others take their business elsewhere.

    Kelsey is the best out there! Definitely go to her for all your needs! She is amazing and very…read morekind, always so helpful!

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    Cricket Wireless Authorized Retailer - mobilephones - Updated May 2026

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