After 3 years my bill for internet was going to lose the promotion. I called customer service to…read moreask about a new promotion. They said nothing they could do, so I went to the store to ask for a deal because my bill was going to raise 50$ just for internet up to 105$ for internet. After being 11th in line 30 minutes after they open and waiting for a hour they said nothing they can do in store and gave me the number for customer retention. I call customer retention and they also tell me nothing they can do but tell me my bill will only raise 15$ to become 70$. I inform them that the competition will give me the same service for 40$. They tell me nothing they can do. So I have the competition. Installed 2 days later then call to cancel. When I cancel they tell me now they are willing to cut me a deal down to 30$. What a joke. I cancel anyway. Now comes the return process for the equipment. Stuck in line at 13th in line to return a modem. Internet is now a utility not a luxury why do bills raise 30% a year later?

Make an appointment, if you just walk in you are going to wait a long time. With an appointment…read morethings go quickly. The people there are very nice and helpful.

Great service, Jason greeted me with a nice smile and a can I help you today. He took good care of…read moreme and offered me great customer service. Thanks Jason

This store refused to let me inside to drop off my equipment despite being opened and with multiple…read morestaff members present. They had me wait outside the door in 85F heat for an hour. They just sat inside and watched me wait through the glass doors. I would not recommend this location or Cincinnati bell as an internet provider. If I could leave a lower rating I would.

I just came to this location in hopes to get my mom a new phone for mother's day as she currently…read morehas an iphone 6s from 2016. We were previously told that she qualified to trade in her phone for a $200 iphone 13 since she brought her phone on to the service, (I got the same offer as I did the same and successfully got it I should add) and one of the workers (Chris) completely denied the deal's existence and said that her phone was worth nothing. He wouldn't even check the account in order to check! Will definitely not be coming back. Check your employment skills.

Tyler, Brian & Garrett were awesome!! They worked as a team & had a clear understanding of the…read morenetwork, helping me troubleshoot my issues that no one else seemed to understand or would take the time to figure out. I was able to come to an understanding of how to move forward with my Surface Pro 4 & how to troubleshoot any future issues. If I lived in the area they would be the only guys I would go to with any of my cell services or problems in the future. T-Mobile is lucky to have them.

1/16/2018 was the last review. Was told they had some upgrades coming my way 11-1-2018. It is now…read more8-5-2019 and still nothing. Download 291.77 KBPS Upload 465.48 KBPS. A half mile down the road they have 10 MPBS ( not great but at least usable). 16 year customer at this location who paid for 10 mbps for over 12 years and they cant help me out? I don't care if I am at the end of the line put me on the one a half mile away. Cincinnati Bell at one time set the bar for customer service. I get better service at a chickfila now .

Cincinnati Bell is by far the worst cable/Internet provider I've ever had. I've lived in…read morePittsburgh, Toledo, Chicago, and now Cincinnati. The speed that I paid for, registered far, far less than what I actually received. I switched to Spectrum, and their speeds are six times faster, with no interruption. Cincinnati Bell sucks, the only reason I gave them one star is because I couldn't post a reply with zero stars! Steer clear!

Worst service ever, I have been a costumer for 5 years and never received speeds promised, in fact…read moremost time they fall well bellow standards and that is when it's even working. service has always had issues. They need to upgrade their infrastructure but refuse. I have no other choice to us them for internet so I am forced to pay high prices for infierior services. If you have other options even if you have to pay double do it! Do not go. With these guys. I tried to file a complaint multiple times and it goes on deaf ears it just gets lost and I do not hear back at all. They are crooks! Go with someone else. Please I beg you!. The only bright side of this company is the tech's that work in my area. They are great, but sad that I know them on a first name basis by how much they have been to my house. They get no support from their company.

From the owner: Consolidated Communications is a leading Internet service provider in eastern Ohio, offering fast…read morespeeds, customer service, and affordable prices for homes and small businesses. Get your favorite shows, movies and games on any device by adding our streaming TV service. Enjoy fast installation and 24/7 tech support for any of our flexible packages. Service is available throughout Montgomery and Butler County, including Germantown, Middletown, Farmersville and Franklin, Ohio. You can manage your account entirely online, including paying your bill, upgrading service, and getting your questions answered. See our website or give us a call to order service today!

They charge me $300 a month for tv, internet and they only have two people working. Also all they…read moredo is stand around on their cell phones and waste my time. If there was another place to go I would. This business has very poor customer service.

Terrible internet and cable service.!! What junk. The cable system always has to reconnect and the…read morescreen goes blank. The Internet service will go down, too. The router's red light is on way too much. Rebooting is needed way too often and will not always resolve the problem. For every minute without service, they need to deduct one (1) dollar from your bill. This is piss poor service to have to pay for. It's 2026 and you'd think it was the 1970's. Spectrum does not care, they just want your m-o-n-e-y and that is all.

An update. I DID change my landline/internet/cable service to Cincinnati Bell! I've had it for a…read moreyear. And... it's pretty great. I changed from Time Warner/Spectrum/Charter. They didn't want to negotiate on pricing, kept throwing on crazy fees and the bill was just huge. So, against my better judgment and out of frustration, I called Cincinnati Bell. The lady I spoke to was really great. I played it col when she asked how much I was paying at Time Warner and how much I wanted to pay. But, ultimately, I got almost the exact same services and my bill was literally half the price of Spectrum. Locked in for a year. No contract. You pay a larger sum for three months so you don't have to pay the huge installation fee up front. I thought it was pretty smart. My service has been really consistent. The cable doesn't go out when the wind blows too hard. The internet is strong. I don't know the download speeds but it works to support like ten devices in my home. I've only had to call them for assistance two or three times. They were nice and helpful. The on demand for Cincinnati Bell tv is a little generic and difficult to navigate and there is really no useful app for a tablet... but it's not a bit deal. My first year is up and my price has increased as "promotions" expire. I figure with companies like Disney and FX building their own streaming services things with cable companies are going to be weird. It hasn't gone up much, though. And I'm not under a contract. So if I want to dump cable and move to Sling, I can whenever I want.

Worst ever and I feel like I've been robbed $6k the past 10 years of my life…read more Here is some insight chances are if you live in an apartment, condo or townhome you have as well been robbed. Most multi unit dwelling units can only get up to 50mbps though their Fioptics (they don't tell you this when you sign up). This is because most apartments don't let them install what needs to be installed to get more. So you are paying the same price for 50mbps as someone getting 600mpbs. It is shady and wrong. I put in my address and my friends who has an upgraded unit into her house for price comparison. This is highway robbery. Protect yourself and if you need internet get a different provider if you live in a multi unit dwelling unit. Or ask to see if they have the upgraded unit on the outside of your building for each unit. If not buyer beware.