Allen from customer support was very helpful 10/10 we got to keep our better and exciting equipment…read moreto

My wife and I have had multiple Spectrum/Time Warner accounts for years, and I can honestly say, my…read morecustomer service for those years could not have been worse. Primarily from rude, non-caring, over worked employees. I have always dreamed of a true Spectrum competitor. Last Wednesday, November 12th, I encountered a customer service representative, that rendered true customer service. His name is Joshua Quigley. He was very nice, he listened to my problems and was very knowledgeable regarding the solutions needed to remedy my problems. Spectrum would do well to replicate this gentleman's approach to customer service. I will rate my experience for that day a three, because the wait time to see Joshua was ridiculous. They had two representatives for a lobby full of people.

0 if possible. Lied multiple times about installation. Canceled less than 24 hours prior to second…read morevisit weeks later saying they were going to get this line fixed and installed. No help or answer on customer service side. Pathetic and unprofessional the whole way through.

I get it. Large telco companies have terrible reputations especially when it comes to customer…read moreservice. I have so far been lucky with AT&T fiber. I got fiber to the home, gigabit service from AT&T. It has been reliable and is fast like you would expect. Price is decent. $75 per month intro rate, $100 after a year. No data caps which is very important if you stream a lot of TV and/or have security cameras. The router they give you is fine for a small home or apartment. The Wi-Fi is not every customizable and the 5Ghz signal doesn't go very far. If you have a larger house then you may need to invest in a mesh system for wi-fi coverage. Overall I have been satisfied with the service.

Boy, do they need more staff. Been waiting almost an hour to return equipment and there's still 4…read morepeople ahead of me. Awful.

I have been a loyal Spectrum customer for 10 years AND have 4 accounts with them and paid over…read more$22,000 for internet service during the time I have used them. No one there seems to care about their existing customers. Instead of rolling back my accounts a mere $10/each, they would rather lose to me to another service provider. All the while giving NEW customers an even lesser rate than what I am asking! But, they continue to run commercials DAILY begging for new customers. The standard canned answer is: "once your promotion expires, that is it." I am so disheartened. What a TERRIBLE business model!!

I discontinued my on April 8 and return the equipment on that same day. Today I received notice…read morefrom American Express that I had been charged $100 so I called. I was told since the billing cycle started on April 6 and I didn't return the equipment until April 8. I would the $100 charge. I think that that should have been prorated regardless since been a customer for 7 1/2 years and the bill every month on time. Their response was that company policy that the billing cycle is for one month no exceptions.

CUSTOMER SERVICE WAS HORRIBLE! I typed my name in, sat and waited for my turn, my name was called…read moreand the representative said, from across the store, "Wait, Mr, I'll take care of you in a minute," then proceeded to call a friend of her's to the desk to wait on him. I heard their conversation and it was very flirtatious. Completely unprofessional and disrespectful. I will never come back.

I came in today to drop a modem off. The store is very clean and reminds me of a Verizon or really…read moresmall Best Buy. You have to sign in on a tablet and it was unfortunate that the elderly lady in front of me took 10 minutes to answer three questions. I really think there should be another option to sign in if you don't know how to use that. The store was full of men only working there. The guy who helped me was super friendly but I felt as if they were not really customer service oriented in general. There was a lady carrying a huge box and I am the one that helped her out the door instead of one of the three men just standing there. I would be happy to never have to come back here.

Do NOT trust SPECTRUM with your account. I was with Time Warner for over 25 years with same…read moreaccount, no problems. Spectrum takes over and immediately my bill went up over 50%!! That is a lot of money, over 75$. And, they dropped my services. I NEVER had a problem with Time Warner. Cust Svc was polite , knowledgeable, and compassionate. Spectrum (Even though employees seem to be from TW) are the complete opposite. If employees are unhappy from management, it trickles down to the customers. Believe me. I am moving to Direct TV this month. The Services (TV, INTERNET, Phone) are twice the speed and content and The COST is almost HALF!! Plus, Costco offers 300$ bonus for change and Direct TV gives you the NFL ticket for FREE for one year

If I could give zero stars I would. I suggest going with Dish, Fios or any other service than this…read morecrooked company. They overcharge, the service is horrific, and the essentially stoke about $400 from me. I rather put hot pokers in my eyes then ever give this company on dollar of business!!!!

Don't waist your time with phone or account issues here. They'll just tell you call costumer…read moreservice.... They provide no help and won't help you call with their direct number to Verizon's costumer support. Don't waist you time nor gas...

I needed help with a recent purchase from a Verizon store, which got the names wrong on the account…read moreand did not delete a watch account. The folks at the College Road (near Sam's Club) were arrogant, snooty, and disrespectful, and referred me to customer service. The store was empty and the employees were gathered in a group playing on their phones. Unless you need a new phone, and have money to spend with them they don't want to see you. About a year ago, my 92 year old father wanted a new phone, and he was not capable of traveling, so I went to this store with his power of attorney, his driver's license, and his account information. They would not give me a phone for him, and insisted I bring him to the store. They made up some BS policy. If you want to deal with arrogant, empty headed children, whom just want to hang out and get paid, go visit that store. When you buy something from them, no matter what they tell you other than handing you the phone - they will not do it and will lie to your face. I plan on taking my 9 phone account to T-Mobile as soon as I can!

Cloudwyze Fiber in Nash County: A Masterclass in Poor Service and Even Worse Communication…read more If the service works, it works--until it doesn't. And that's when everything goes downhill fast. For a company supposedly specializing in technology and communications, Cloudwyze's communication is virtually non-existent. They have no SLA (Service Level Agreement) available for customers to reference, and good luck getting any answers from their support team--if you can even reach them. Often, the phone doesn't ring, or worse, it rings and hangs up before you can speak to anyone. No email notifications. No status updates. No status page to check when there's an outage. It's as if they simply don't care whether their customers know what's going on. And let's be clear--Cloudwyze isn't a new player in this space. They're not a startup trying to figure things out. They've had plenty of time, resources, and examples from competitors on what not to do in this industry. In short, Cloudwyze is dropping the ball on service, communication, and customer support. Save yourself the frustration and look elsewhere if you're in Nash County and need reliable internet.

From the owner: Designed out of the merger of a dedicated IT consultancy and an internet service provider, we have…read moretaken the lead in educating clients on platforms such as public and private clouds as well as how to leverage virtualization to provide a more enterprise grade network. CloudWyze will continue to stay on top of the latest trends in business IT and forever explore new and innovative ways to apply technology to each served business verticals. CloudWyze will always make every effort to take ownership of our customer infrastructure all the way to the end user to ensure each user is operating as efficiently as possible and the costs to the company are competitive and in line with the customer objectives. Our team will, forever and always remain customer focused with the customer at the top of our organization.

Just signed up for cellular and internet service with Focus Broadband in Sunset Beach, and the…read moreexperience has been outstanding. We had the pleasure of working with Arnell, who was truly delightful. She made the entire setup process smooth and easy, explaining everything clearly and thoroughly. Both the internet and mobile phone service have been excellent so far. The Sunset Beach office definitely deserves a 5-star rating--highly recommend this location for anyone looking to establish new service.

Disabled person living on a fixed income. In January 2026, the service was activated and I was told…read morethe payment date is by the 6th of the Month when my service started. I have been met with ridiculous challenges to have the date of payment actually occurring around the beginning of the month; yet, instead, it is still the 27th of the Month. As noted in the first paragraph, the service began on January 6, 2026. This company has a ridiculous model: provide reliable internet which is expected this is not dial up from the early 90's; also, playing this old trick about bill dates are oddly times. Just a bunch of no good CHEATS