I switched my business account to AT&T back in January. I have had issues with billing and lies…read morethat have been told to me by management on several different occasions. She is not professional. She will not Call you back. to resolve any issues I went into the store and she stayed in the back the entire time and had others trying to figure out the issues. It is now the end of March and I am still having the same issues. Her name is Nidia AT&T needs to get someone else to manage their stores. This is why the ratings are so low big mistake that I made was moving from T-Mobile to AT&T with my business phone services. do not move your service to AT&T. You will get told nothing but lies for them to get you to switch company's Oh and not to mention my bill has doubled!

The store was nicely set up but the lady assigned to help us kept rolling her eyes at us.read more

The service and staff at this location were fantastic. The greeter was friendly and the…read moretechnician, Ed, was extremely helpful. Best Verizon experience ever.

The gentleman who greeted me to "log me in" was rude, condescending, unhelpful and arrogant. This…read moreis the third time I've stopped into this corporate store for help and left angry and un-helped. The store bounced me back and forth to Best Buy over a return of a brand new cell phone on my Verizon account. The "greeter" was an ass. After telling the Best Buy people, another Verizon center, and a couple dozen people, numerous persons told me they dealt with this corporate store and will NEVER return. I will NEVER return.

I came to uBreakiFix because my laptop lost wifi connectivity and my cousin said it was due to bad…read morenetwork card. I was greeted by Julio, and I was explaining my situation he suggested he knew what the issue was before I could finish or show him the error message I received. He was fairly certain my drivers needed to be changed. He took my laptop and in less than 10 minutes he returned showing me the problem was fixed. I was skeptical, especially since fixes my cousin and myself performed showed success until reverting back. He charged me $20 (it was $30 but I had a $10 coupon) and said if I had to come back for further service it would be applied to any repair charges. Of course when I got home the wifi was not working again. Upon going back, I was met with someone else whom I had to explain the situation to. He suggested I buy some device to determine what the issue is and go from there. I said no, I'd rather they perform any checks without me having to come out of pocket for it. A few days passed and I called for an update, and they confirmed I indeed needed a new network card. What was supposed to come in a few days turned into a week and a half of me calling for updates until the part finally arrived. When I went to pick it up, they wanted to charge me $120 instead of the $100 I was quoted until I mentioned I already paid $20. They initially told me I'd have to pay $60 for a diagnostic fee as well, but they never brought that up again. I received a 15% off coupon they emailed me after my 1st visit, which they applied. I appreciated them fixing my laptop, but they need better communication/customer service training here.

Even though my phone was not able to be fixed, UBreakiFix was a good…read moreexperience and I am glad I went. After a short wait, I was able to explain the issue to the technician who clearly explained repair mode and then went to do a diagnostic. The store is small but there are several chairs where you can sit and wait. The technician was patient both in listening and explaining. When I get my next phone, I hopefully won't need UBreakiFix but it is good to know it is there in case I do.

Made special trip on Sunday to drop my old phone. 4pm and doors closed. Lights on and showing open…read moretill 5. What a waste of time. I'm sure excuse will be that hours online not updated. I'm sure it's not customer's job to update this

If I could give this business a zero, I would. We purchased 2 IPhones from this "Verizon"…read moreretailer. Waited 10 days for them to arrive. We were told we will receive $400 refund per phone as trade-in, providing they were in working order, which they were. We paid the balance of our phones at the time of sale. The next month, Verizon increased our bill by $50. They never received documentation that the phones were paid in full. Multiple phone call to Russell Cellular and attempts at a 3-way phone call with Verizon were a complete waste of time. Hubby walked into Verizon with all our documentation, and within 1 hour everything was straightened out. Bottom line, stay away from Russell Cellular.