Nigel is efficient, courteous and very knowledgeable. He manages repair time very well. He…read moreexplains what he is doing and is very patient. His rates are fair and reasonable and worth every penny.

We called this company for an estimate regarding some of our desktops and laptops for our financing…read morecompany versus using Geek squad and they ended up saving us near $300. They are honest, quick and they FIX the problem. Definitely try them out if you have a need and stop by their new location.

Needed my SIM card inserted in my new phone. Did it for me no charge. Plan to bring my Apple iPad…read moreback for a new battery.

I had an amazing experience here and Matthew provided outstanding customer service. I came in with…read morean old iPhone X that had screen touch issues on the lower third. He took it back for the diagnostic and returned a few minutes later with the phone completely fixed with just a good cleaning. I offered a tip and nominal payment and he refused everything. So refreshing to see such integrity and competence--I will be a lifelong tech customer!

I was getting the battery in my laptop replaced. They had very timely service, literally within a…read moreday or two. They were super communicative and helpful over the phone. They made sure that I knew the entire process and I had updates as the status changed. Very grateful for their help and I highly recommend you look to them to help fix a computer or other electronic.

I took my iPhone 14 Pro Max to GUI in Winchester on July 6 after it developed the "white screen of…read moredeath." The phone still responded to touch, but the display was completely white. They replaced the screen, and that issue was fixed. Over the next week, I started noticing problems that I had never experienced before the repair. During phone calls, if I held the phone to my ear and then pulled it away to switch to speaker so I could look something up or use my phone while talking, the screen would stay completely black and I couldn't access it. The only way to use my phone again was to wait until the other person hung up. I also stopped receiving wake-screen notifications--the phone would vibrate and make a sound, but the display wouldn't turn on. Before going back to the store, I waited a full week to make sure it wasn't a software issue and even reset my phone, but the problems continued. I went back on July 13, and the technician gave me two options: leave my phone for a couple of days for diagnostics or replace the screen again. Since I couldn't be without my phone because of doctor appointments, bills, and other responsibilities, I chose to have the screen replaced again. When I returned today ( July 18) to finally leave it for diagnostics, I was told that a diagnostic test had actually been done on July 13 &' everything came back normal. This was never mentioned to me at the time until today. The technician then said he never told me diagnostics would take a couple of days only a couple of hours, even though that's what I understood from our previous conversation. Instead of offering a solution, he suggested I just buy a new phone, even though I have an iPhone 14 Pro Max, which isn't an old device. I paid $208 for the original screen replacement, and every issue I'm experiencing started only AFTER the repair. I left feeling like my concerns were dismissed and that I wasn't being taken seriously. The technician came across as rude, and I was disappointed by the lack of communication, accountability, and customer service. I simply wanted my phone fixed properly and my concerns addressed.

Absolute gem of a place. Started with a needed quick fix of a brand new iPad, they knocked it out…read moreof the park in a few hours. I have since brought several phones and a dead MacBook Pro to be serviced, all exceptionally done. They are personable and beyond a pleasure to work with. If you have any Apple or Mac needs, this needs to be you first stop!

Bf and I came here a few days ago to try and get his phone fixed and possible sell his old iPhones…read more To repair his cracked screen would have been $59 roughly but the tech wasn't working that day. His other phones were too old to sell as they aren't buying any iPhones older than an iPhone 8 which makes sense. They come out so quickly they lose value after a few years. Anyways, we needed the phone repaired immediately so we ended up going to the mall but we would come back here in the future.

Mr. Case & Fix? More like Mr. Case & Can't Fix shit. So I lived about 1hr away from this place and…read moreI just so happen to be at this mall and went in for a simple screen replacement. Keep that in mind 1hr away. When I got my phone back it worked fine for about a week and the phone screen would just not turn on, it would be extremely glitchy. So I had to make the hour drive back 4 different times to this place because he could never get it fixed. A total of 8hrs was spent on driving back and forth because of the damn issues. Only thing I will say ye did give me a discount on the last replacement. I just can't believe it took 4 times for a screen replacement. Owner is a super friendly guy, but idk how far his expertise goes in repairing phones.

I suddenly noticed a major crack on my IPhone 15 max camera. I took it to the Mr.Case & Fix it and…read morethey were willing to fix it for half of what apple was going to charge me even with the warranty. Then it was revealed that I was just silly and cracked my screen protector, not the actual lens... But they didn't make me feel any more stupid than I already felt. Helped me pick out an even better lens protector for a great price. THANK YOU! Highly recommend this place.

My son was in a motorcycle accident. It demolished his cell phone. I couldn't transfer his info…read moreuntil the screen was fixed. I took it to Riz and he had it fixed in less than an hour. So I could get a phone to him in the hospital. He was so nice!

Thank you Riz for repairing the screen on my cell today! Your are awesome!…read more Thank you again!!

Customer service was horrible. The store is operated by Russell Cellular but reflects badly on…read moreVerizon. The manager is not open to feedback about the store even when it is offered calmly in an empty store. If you are not there to make a purchase right now, you are "wasting his time". With that attitude, no wonder the store is "on the chopping block". I will never go back. I will drive to Brunswick, which is also a Verizon Store operated by Russell Cellular.

Suddenly could not receive emails via my cell phone. I took the phone to the Verizon/Russell…read moreCellular shop in Purcellville. Their tech rep took superb care of me, resolved the issue quickly, and showed me how he did it, in case it happened again. This level of superb customer service is consistent and is THE PRINCIPAL REASON I stay with Verizon! I have been coming here (for purchase and service) for more than a decade and will continue to do so as long as they have a local office which provides such excellent customer support!!!

called him asking if I could get a repair done for my HDMI port said yeah come by the shop will be…read moreopen in 45 minutes, was outside of the shop for an hour called him where he was said sorry for the delay. "It'll be 30 minutes on the way" 40 minutes goes past called him said it would be another hour. Just unnecessary lying wasting my time when I have the whole day ahead of me.

I had used this shop previously for small repairs had no issues, but when I needed my charging port…read morefixed he told me it would be ready by the following day, After 5 weeks of him not returning my calls and lying to me everytime I showed up at the store, I finally had to say I would be bringing the cops with me to get my laptop back! The next day he had my laptop , had cleaned up the "smell" of the store and was wearing a suit when We walked in ...obviously trying to put cover up and put on a show for the officer!! Charged me $100 and my computer has NOT worked since! Dont waste your time or money at this place! Super shady and manipulative!!