Horrible experience at this Verizon. I did not get the employee's name, but he was very unhelpful…read moreand gave incorrect information that Verizon does not have physical SIM cards to transfer to another phone when Verizon has to ship the phone for repair. He recommended me going to a side location which made no sense. I should've known from his lackluster attitude that he truly did not want to be there, and the customer service provided reflected it. I went to another Verizon location and was serviced appropriately, physical SIM card and all. He sat closest to the door on Saturday, January 3rd. Don't waste your time here. Definitely not a good reflection of this company

Mario was extremely knowledgeable and very helpful. He made what could have been a difficult…read moreprocess quite easy. His help was much appreciated.

I wanted to take a moment to recognize the amazing team at the Verizon Store @ 880 Old Country Road…read morein Garden City, Long Island - This is a Corporate Store; I needed to stop into this location to take care of a few hardware issues and to upgrade my Service Plan. I want to call attention to the Senior Manager: Ms. Chiliyah Leak and Store Representative - "Deleon" - I found Ms. Leak to be incredibly helpful, polite and knowledgeable; Ms. Leak was able to direct her Employee - "Deleon" to organize a quick and appropriate fix to my issues. Employees at this Verizon location are pleasant and eager to assist all customers that walk in the door. I was incredibly impressed with how knowledgeable these folks were and how willing they were to assist. Everyone at this location has a "Great Attitude" this is truly a rarity in this day and age - "The Post Covid" Era - Again, please extend my deepest and sincere thanks to Ms. Leak and her team.

I've been going to this Verizon store for years with my business account. While it was never a…read moregreat experience, today's experience in the store with Shayne Young was so negative that it will be my last.

I want to recognize an employee who goes by GD for providing exceptional customer service. He took…read morethe time to patiently explain the basics of my new iPhone 17 and helped me understand things I had no clue how to do. He showed me how to transfer my information, navigate the phone, and use important features without ever making me feel rushed. What impressed me most was not only his knowledge, but also his professionalism and kindness. He is far beyond what most people would expect from a retail store employee. His expertise, patience, and willingness to help were truly outstanding. While I was in the store, I noticed he treated every customer with the same level of respect and attention. He is a real asset to T-Mobile and deserves recognition from corporate for the excellent work he does. The last time I received service this good was years ago when the Sprint store in Garden City was still operating. GD is a diamond in this store, and other employees could learn a great deal from his example. Thank you, GD, for making what could have been a frustrating experience easy and enjoyable. -- Alison B

Yesterday for mother s day I visited the T-Mobile store in Roosevelt field mall at 630 old country…read moreroad in garden city, NY and had a terrible experience. I wanted to upgrade my iPhone 13 to a 17e. The store associate who assisted me was very evasive and had the attitude as if I was a bother to him. I was so eager to get a new phone, I shrugged the negative sale experience and bought the phone. I spent over one hour in the store for the activation and transfer process. He seemed annoyed at my questions and barely offered any assistance. He was chit chatting with his coworkers as I was not there and provided the bare minimum to assist me. I was with my kids and he never provided the information that I could completed the process at home. After a whole hour and no progress on the transfer as my baby was getting fussy ,I asked him if I could complete it at home. He shrugged yes and told me I had one month to return the old phone to any store. I used my ID with my married name to pay and do the whole transaction. Last night I completed the process and went back to the store today to drop off the old phone on my lunch break as I am busy mom of two who works full time . The store associates today told me they were unable to process the old phone because the name on my ID did not match my current name on the account. I said I was just here and purchased a whole phone with the same ID yesterday in the same Store . The employee answered :" well the employee who helped you yesterday did not follow protocol. We cant do anything about it .You need to have the account holder change your name on the account before we can accept the old phone." They did not offer an apology for what happened and were just like eh. I am so disappointed as I Have been a customer of T-Mobile for over 10 years and was truly appalled at the terrible customer experience received both times and the level of unprofessionalism. Now after two trips in store and wasted lunch break, I have to call the T-Mobile line to update my name and return back in store third time to return the old phone. I am truly appalled and disappointed. they need to better customer service and to do better .

T-Mobile has been my mobile carrier for many many years. T-Mobile Tuesdays is a program that thanks…read moreT-Mobile customers with free stuff, great deals, and exclusive offers every Tuesday--just for being a T-Mobile customer. This program launched in 2016. Now, the T-Mobile Tuesdays app got updated to the T Life app. The app is free to download. On some Tuesdays, T-Mobile offers free physical items for customers to redeem via the app and pick up in-store. Some of those items are reusable tote, winter blanket, socks in honor of Pride Month, a notebook in honor of Black History Month, Halloween "Trick-or-Treat" bucket, and so much more. On April 21st, T-Mobile stores were stocked with free reusable bags perfect for groceries, beach days, or everyday use for T-Mobile customers to redeem. The bags feature a rectangular design with a zipper up top and a grass design around the entire bag and a big T-Mobile 'T' logo. I visited this T-Mobile store on Old Country Road in Westbury, NY. There are a few parking spots up front. I clicked redeem on the perk and it started the timer of 5 minutes for redemption. Staff were friendly and helpful. Download the T Life app if you have T-Mobile and haven't done so already.

Stopped in to activate a new android phone for my wife. Only a couple of customers ahead of us…read more Very short wait. We received excellent service. Transferred her old number to her new phone and we were on our way. The only problem we had was trying to get into the building. There are no handicapped parking spaces and ne wheelchair accessibility ramps to get from the parking lot up the curb for any of the stores in this tiny strip mall. Unless this is addressed, we will not be returning to this location.

Good service but my goodness depending upon the customers needs you can stand on line for up to 45…read moremins which is annoying.

First, if you're trying to find parking in the lot, chances are the spots will already be taken, or…read morebe blocked by the drive through line for the Starbucks located next door in the same shopping center. You walk in and sure the place looks fancy. But the employees have no personality, they don't greet you. Was finally cutting the cord to cable TV so I was returning my box. I'm not sure what took so long because someone else walked in as the associate was trying to figure out what to do, and they returned a cable box in no time.

Horrible customer service. You simply cannot speak to a rep on the phone. Total scam. And way…read moreoverpriced for TV phone and internet services. No wonder Verizon is so cocky. Their competition is even worse!

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

I was in this store for almost 1h30 minutes ... I upgraded 2 S10+ phones to 2 S21+ phones. when I…read moregot home i received an email saying that my order was on hold and I needed to call the store and only 1 phone was upgraded... I had to call Sprint back! This was a total waste of time I guess that why he refused to give me a receipt when I asked for it, letting e know that when the phone will arrive I will get a receipt... So sick of Sprint! I had to call customer service who had to cancel my order and place it again. and guess what! I had no down-payment on these phones at all ! unlike what you said and charged me $372!!!! It only cost me $172 for the upgrade over the phone! You guys are ripping people off! CALL CUSTOMER SERVICE DO NOT GO TO THIS STORE! you only have 5 stars because you force customers to do it when you update their information! Also, its very rude for employee to converse in their native language while customer are right in front of them, having a conversation with them... that is usually when they do not want us to understand what the are saying... I went to a store because it was more convenient, so yes I will ask all the questions and scenarios that I have!

Me and my partner went there in November for a black Friday sale to inquire about purchasing two 5g…read moregalaxy fold phones. The Manager told us and gave is all of these promise of a great deal that we were supposed to get and so we were convinced and purchased the phones. Take a long story short the deal was we where to get a monthly bill of $136.00 (that includes full unlimited service on data and tethers... the works. Also insurance and payments towards the phones) but instead was $260.00. Of course we went back and fourth with the store and Tmobile corporate. The issue was being dealt with from November till early February. The Manager at that store lied to us about payments and what was being sold to us. Corporate had to handle our account to get close of the deal she promised us! But this particular "deal" wasn't a real deal that Tmobile carried or approved of but they had to accommodate us because the manager at the store lied about this deal just in order to get us to buy phones. Also to add insult to injury she asked for $300.00 in cash to make this "deal" to happen when we 1stt went in store in November. Also we found out dealing with corporate was that this manager added an extra tablet line and watch line on our account. The manager at this particular store is exercising some suspected fraudulent practices in that store. If she's there beware of even dealing with this store!